1521 Premium Outlets Blvd, Norfolk, VA 23502, United States of America
#32 of 40 hotels in Norfolk
Guests' ChoiceBased on 1035 hotel reviews
5.3Cleanliness
5.9
Comfort
6.0
Location
7.5
Facilities
5.7
Staff
6.7
Value for money
6.0
Free Wifi
6.4
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: June 11, 2024
David
United States of AmericaDirty floors and to much carpet in the commen areas. Old beds that are uncomfortable. Having Rheumatoid arthritis you need a comfortable bed not a hard bed.
Breakfast was good and the food was hot. The juice machine had been out for over a week per the staff. The carpet was dirty and stained. Don't put carpet in a dining area unsanitary.
Stayed in June 2024
Reviewed: June 11, 2024
Christopher
United States of AmericaY'all need a hot tub in the room
Stayed in June 2024
Reviewed: June 6, 2024
Prettyface
United States of AmericaThe hotel had a lot of outside traffic coming in. From parties to unwelcome guest two people selling things outside of the hotel also smoking from our neighbors and I have my children with me. The bed still had blood or whatever the stuff was stuck inside the seat so we had to request new sheets and a new refrigerator within the room
The hotel was 20 minutes from the beach and next to a lot of food attractions so that was the best part
Stayed in June 2024
Reviewed: June 3, 2024
Jacqueline
United States of AmericaCleaning was questionable.
Location is great. But could be a little cleaner in the hallways,room etc. Otherwise, good place for vacationing.
Stayed in June 2024
Reviewed: May 27, 2024
K
United States of AmericaAs a guest and for the rate you charge. I should not have to come in cleaning a room that should have been cleaned. This hotel needs an update I wish I had photos but they needs to do better especially with the rate you charge.
The location was in distance of the outlet.
Stayed in May 2024
Reviewed: May 27, 2024
Keisha
United States of AmericaStaff exceptional on assisting and meeting your request. Very friendly
Stayed in May 2024
Reviewed: May 22, 2024
Brianna
United States of AmericaHalf the stuff was broken
Walking distance to good food
Stayed in May 2024
Reviewed: May 20, 2024
Peterson
United States of AmericaNoisy neighbors, on second night,no fresh towels day two,
Closeness to where I needed to be
Stayed in May 2024
Reviewed: May 12, 2024
Stacey
United States of AmericaBed is 2 hard
Breakfast, pool
Stayed in May 2024
Reviewed: May 8, 2024
Ann
United States of AmericaThe bathroom floor was dirty. The hair dryer did not work. The knob to control the shower temperature was broken. People in the room next to mine were very loud and inconsiderate.
I liked the pool and the variety of breakfast foods. The bed was also comfortable. Hotel staff were very nice and professional.
Stayed in May 2024
Reviewed: May 6, 2024
Rocheta
United States of AmericaThe room was nasty, my pillow were dirty and it was trash in between dresser and bed from previous stay,
The location
Stayed in May 2024
Reviewed: April 27, 2024
Tiara
United States of AmericaHair from previous guest in the shower
Hotel was decent for the price
Stayed in April 2024
Reviewed: March 23, 2024
Vanna
United States of AmericaI could not watch tv something was rong with it the entire night
Location
Stayed in February 2024
Reviewed: March 13, 2024
Christine
United States of AmericaBuilding needs updating! Halls have bad smell likely from carpets. Bathrooms are small and not very clean; there was mold on the outside bottom edge of the shower. Breakfast area needs better layout, and food was not kept very hot. Room walls thin, could hear TV next door.
Front desk staff friendly, good location.
Stayed in February 2024
Reviewed: March 9, 2024
Carla
United States of AmericaThe room was not like the pictures online. I was actually disappointed in the room I received. There’s a rusted towel rack, bed was very loud from just sitting on it, and my carpet wasn’t vacuumed.
The convent for food
Stayed in March 2024
Reviewed: February 22, 2024
Alisha
United States of AmericaI paid extra to stay at this hotel because of the indoor pool and yet I arrive to the pool being shut down for maintenance. I could have paid way less to stay at a hotel without a pool.
Stayed in February 2024
Reviewed: February 19, 2024
Lillie
United States of AmericaCold kitchen,cold shower,fridge didn’t work, had to move to a heated room for proper heat, because 3 hours went by and the room was not heated then no extended stay!
The breakfast is very good, the room size is very ok and the beds are good
Stayed in February 2024
Reviewed: February 5, 2024
Mamie
United States of AmericaNight check in clerk not real friendly.
Stayed in February 2024
Reviewed: January 9, 2024
Cadarrion
United States of AmericaThe sink wouldn't drain, toilet wouldn't flush, and saw 2 roaches crawling in the room the next morning. Breakfast was poor also.
Stayed in January 2024
Reviewed: January 6, 2024
Julie
United States of AmericaFound two roaches in the room and coffee maker was broken.
Location is great.
Stayed in January 2024
Reviewed: November 29, 2023
Ronald
United States of AmericaHeater was not working
Location was good breakfast was great
Stayed in November 2023
Reviewed: November 13, 2023
Rosemary
United States of AmericaShuttle bus to airport has apparently been down for months but does not mention this online. Bugs in room
Stayed in November 2023
Reviewed: September 12, 2023
Gabriell
United States of AmericaStaff wasn’t helpful. Paint was peeling off wall due to previous water leak in room above. Only left me a half roll of toilet paper. Trash in hallways from other guests for a long time. Trash cans in rear overflowing. Unable to adjust TV darkness in settings or remote, so TV was not enjoyable. Dog barked all morning.
Location very close to food and entertainment. Property has pool and fitness room. Room and bathroom was clean.
Stayed in September 2023
Reviewed: September 7, 2023
Melody
United States of AmericaI didn't like being disabled I had 2 walk such a long way to get to the elevator to get to my room & long hallways ... I asked for more towels & wash cloths & never got any no room service during my stay ... The hallways were extremely hot & being I'm on oxygen that was a issue but I survived it overall
I liked the staff was very nice & friendly especially the lady serving breakfast. I am disabled & she was extremely helpful to me & very sweet please thank her for her compassion & help ... I enjoyed my stay overall
Stayed in September 2023
Ipswich, Australia
Pécs, Hungary
Batu Rakit, Malaysia
Kyoto, Japan
Salida, USA
Ban Tai, Thailand
Gurgaon, India
Hua Hin, Thailand
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content