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  5. Reviews of Extended Stay America Suites - Atlanta - Gwinnett Place

Reviews of Extended Stay America Suites - Atlanta - Gwinnett Place This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

3390 Venture Parkway, Duluth, GA 30096, United States of America

#26 of 32 hotels in Duluth

Guests' Choice

Review Score

Based on 290 hotel reviews

6.1

Score breakdown

  • Cleanliness

    6.7

  • Comfort

    6.8

  • Location

    7.8

  • Facilities

    6.6

  • Staff

    7.3

  • Value for money

    6.7

  • Free Wifi

    5.3

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 27, 2024

    6.0
    Won't be back there
    • Leisure trip
    • Family with young children
    • Deluxe Studio with 1 King Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Room full of cigarette smells. I couldn't sleep in my room at all....but at my friend room... my asthma rice up cause of that... It's a really bad experience. I thought that it was a SMOKE FEEE room as I paid for it... I saw myself in the obligation to cancel my stay there and move somewhere else.

    La ubicación

    Stayed in March 2024

  • Reviewed: January 29, 2024

    5.0
    Not worth the money if breakfast is actually presented as offered.
    • Leisure trip
    • Couple
    • Deluxe Studio with 1 King Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    There wasn’t ANY coffee or breakfast out whatsoever in the morning n Sunday. We asked and were told even up till often 8 am it was being made??? It’s a continental breakfast with coffee!!!? It’s suppose to be out early!! Never did get anything. Had to leave and go somewhere just to get some coffee. Staff not real helpful or kind about it.

    It’s price

    Stayed in January 2024

  • Reviewed: October 17, 2023

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • Deluxe Studio with 1 King Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I saw roaches. It has a smell. The staff didn’t seem looked they wanted to be there.

    Stayed in August 2023

  • Reviewed: May 31, 2023

    5.0
    aturro (on site maintenance man was fabulous)
    • Leisure trip
    • Solo traveler
    • Deluxe Studio with 1 King Bed - Non-Smoking
    • Stayed 5 nights
    • Submitted from a mobile device

    overnight staff were unavailable first night of stay didn’t have a television the couch has a broken hide away bed that couldn’t be used it was difficult to get fresh towels

    the room, laundry room and lobby was very clean

    Stayed in May 2023

  • Reviewed: May 21, 2023

    6.0
    it was good value for a one nights stay
    • Leisure trip
    • Family with young children
    • Deluxe Studio with 2 Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    the smell of smoke in the halls

    location

    Stayed in May 2023

  • Reviewed: May 5, 2023

    5.0
    okay for the price
    • Business trip
    • Family with young children
    • Deluxe Studio with 1 King Bed - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    The bed was uncomfortable and it wasn’t 100% clean. The fridge is a nice size and it worked. The lightbulbs was out the towels are a very small size that it barely fit my kids and they only give you 2 of the bigger towels. The rest were hand towels

    Stayed in April 2023

  • Reviewed: May 4, 2023

    5.0
    Great price but would definitely pay more to stay somewhere else!
    • Couple
    • Deluxe Double Studio - Disabilty Access/Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Noisy, busy, allowed pets, didn’t have anything in the room that was advertised.

    Location was great

    Stayed in April 2023

  • Reviewed: March 4, 2023

    7.0
    It was ok but I wouldn’t recommend and I will never stay there again.
    • Leisure trip
    • Couple
    • Deluxe Studio with 1 King Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The property was not clean, the elevator was dirty, they had 1 luggage cart in the whole hotel, and front desk was unable to find it. The room had crushed up bugs on the floors and the next morning there was a bug crawling down the wall. The continental breakfast was grab and go, instead of the hot breakfast that is advertised.

    The location was great there were a lot of fast food place and stores in the area.

    Stayed in February 2023

  • Reviewed: October 17, 2022

    5.0
    Fair
    • Leisure trip
    • Couple
    • Deluxe Studio with 1 King Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    - Smell - Dim lighting - Dingy Restroom - Broken couch/pull out

    - Quiet - Spacious - Air conditioning

    Stayed in October 2022

  • Reviewed: August 8, 2022

    7.0
    Relaxing!
    • Leisure trip
    • Solo traveler
    • Deluxe Studio with 1 King Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Bathroom vanity sink didn't drain well.

    Stayed in August 2022

  • Reviewed: July 24, 2022

    7.0
    It was ok
    • Leisure trip
    • Couple
    • Deluxe Studio with 1 King Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Need some upgrades. Some fresh paint and new carpet. But all in all it was good for one night.

    Breakfast was ok. My husband enjoyed it

    Stayed in July 2022

  • Reviewed: June 7, 2022

    6.0
    Pleasant
    • Leisure trip
    • Solo traveler
    • Deluxe Studio with 1 King Bed - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    The breakfast is possibly what disappointed me the most. It was very minimal (granola bar, muffin, coffee, oatmeal that you have to make yourself). The clerk who checked me in said there would be options available at against the back of the lobby in the morning; I was expecting a lot more (eggs, sausage, bacon) when I booked.

    Stayed in June 2022

  • Reviewed: May 9, 2022

    5.0
    Fair
    • Leisure trip
    • Couple
    • Deluxe Studio with 1 King Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The entire hotel had an odd smell, and the air felt heavy like they need a couple of air purifiers. The elevators definitely need a tune up or something, not to mention that only one of the two work. They had too many kids running around, and other guests being too loud. The water pressure in the shower was no good. The bed sheets smelled like cigarettes.

    The room felt cozy. The air conditioner worked well. The staff were nice and very helpful with checking in and checking out.

    Stayed in May 2022

  • Reviewed: April 21, 2022

    7.0
    My stay was satisfactory.
    • Leisure trip
    • Couple
    • Deluxe Studio with 1 King Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Needs renovating in the bathroom and the carpet in the bedroom.

    Stayed in April 2022

  • Reviewed: February 24, 2022

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Deluxe Studio with 1 King Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Elevator broke so we had to walk up3 flights of stairs! Strong smell of happy smoke in stairwel! Should have called repairman asap!

    Location

    Stayed in January 2022

  • Reviewed: January 3, 2022

    7.0
    It was tolerated. Stay at the property in the past and it was better. Key to room door never
    • Leisure trip
    • Couple
    • Deluxe Studio with 1 King Bed - Non-Smoking
    • Stayed 7 nights

    There were roaches. Had to purchase insect killer.

    Nothing. There was no breakfast. Only coffee

    Stayed in January 2022

  • Reviewed: November 30, 2021

    5.0
    Fair
    • Family with young children
    • Deluxe Studio with 1 King Bed - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    that we booked it and when we got there said that booking didn’t confirm so they told us we didn’t have a room and they gave us a smaller one I didn’t like that

    it was near everything

    Stayed in November 2021

  • Reviewed: September 24, 2021

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Deluxe Studio with 1 King Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Not a full breakfast like expected. There was a hole in the curtain. Was expecting better up keep of property

    Customer service

    Stayed in September 2021

  • Reviewed: September 6, 2021

    7.0
    The hotel good but people should not paid for internet when u stay there
    • Leisure trip
    • Couple
    • Deluxe Studio with 1 King Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Paid for internet

    The location

    Stayed in September 2021

  • Reviewed: July 8, 2021

    5.0
    Fair
    • Business trip
    • Solo traveler
    • Deluxe Double Studio - Disabilty Access/Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    Loud music, people hanging out in parking lot .

    Location

    Stayed in July 2021

  • Reviewed: June 7, 2024

    1.0
    I will never book here again or recommend anyone to book there!
    • Leisure trip
    • Family with young children
    • Deluxe Studio with 1 King Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The whole place could have been better!! The room that was giving to us had numerous roaches! The carpet was filthy! When assigned another room, it was already occupied, someone was in the room sleeping, this was one of the worst experiences of my life at a hotel!! There was a terrible odor through out the whole place! We asked for more towels no one brung us extra towels, there were several other people in the lobby complaining about there rooms, no remote to the tvs! Very horrible experience I hate that place!

    We didn’t eat breakfast because the place was filthy!

    Stayed in June 2024

  • Reviewed: May 28, 2024

    1.0
    Terrible Place Disgusting
    • Leisure trip
    • Family with young children
    • Deluxe Studio with 2 Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    I didnt like anything

    Do not recommend this place is terrible dirty , the room wasnt clean the carper had stains , smell a cigaret even tho I was on nonsmoking room . the elevator wasnt working they put me on the 4 floor I had to take the stairs which was dirty garbage everywhere cigaret smell terrible .There is no breakfast included they do not offer breakfast is only a coffee station ,had to check out the next day I couldn’t take this place anymore very disappointed .

    Stayed in May 2024

  • Reviewed: May 27, 2024

    1.0
    Feel bad and smell bad, and very uncomfortable
    • Leisure trip
    • Family with young children
    • Deluxe Studio with 2 Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The smell of weed in the hall and room

    Good location

    Stayed in May 2024

  • Reviewed: May 24, 2024

    3.0
    Don’t do it, spend the extra money for a clean hotel.
    • Leisure trip
    • Travelers with friends
    • Deluxe Studio with 2 Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Most of it. Staff wasn’t friendly, barely spoke to me at check in (which was the only time they did other than when our room cards stopped working which I believe was intentional.) & otherwise acted like we weren’t there. My friends and I were in town for a concert, I came to check in at around 3:30pm and then went to the venue to meet them because we were camping for the show. We knew we would be going to the hotel first thing in the morning to shower, sleep and then get ready & stay the night there after the show but we were going to be back and forth the first day. At some point, our room key cards just didn’t work anymore. The front desk staff had looked at us like we weren’t supposed to be there as is, so we got the feeling something was involved there. Besides that, the whole hotel smelled like a pack of cigarettes & just musty. Only one elevator was running for our stay so each time we needed to do anything, we had to sit and wait. The room itself was large but felt dirty. The carpet was absolutely disgusting, and the walls looked like someone was actively smoking in there- and considering the smoke alarm covered by a grocery bag, they probably were. The two beds were lumpy but okay. The fold out couch bed wouldn’t pull out all the way to be usable, and from the stink and look of the mattress, we wouldn’t have touched it anyway. It also took 3 of us to get it to fold back up entirely. The kitchenette is a joke- they say items are included to cook except they aren’t! They’re something you pay for when you get there. We skipped out on that, it probably wouldn’t have worked anyways since most of the outlets didn’t either. The bathroom was fairly clean at least and the roof didn’t leak but outside of that? Don’t expect much. The friendliest staff on site was the housekeeping team who were very kind to us and gave us some extra towels as the room didn’t have enough for the 4 people we booked for.

    The room itself was large, and the location was fairly accessible to the event we were visiting for.

    Stayed in May 2024

Showing 1 - 25

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