301 Willow Creek Parkway, Palestine, TX 75801, United States of America
#1 of 9 hotels in Palestine
Guests' ChoiceBased on 377 hotel reviews
8.7Cleanliness
9.2
Comfort
9.1
Location
9.3
Facilities
8.9
Staff
9.1
Value for money
8.7
Free Wifi
7.5
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: September 21, 2022
Helen
United States of AmericaThe smell of the room.
Everything was good except the smell of some sort in the room.
Stayed in September 2022
Reviewed: September 19, 2022
Sheryl
United States of Americahave no complaints
very nice
Stayed in September 2022
Reviewed: September 17, 2022
Jim
United States of Americaeasy location to find
Stayed in September 2022
Reviewed: August 22, 2022
Arlon
United States of AmericaI liked everything no complaints
Excellent choice
Stayed in August 2022
Reviewed: August 18, 2022
April
United States of American/a
it very clean and the staff was so nice. had a nice variety of breakfast foods.
Stayed in July 2022
Reviewed: August 14, 2022
Victoria
United States of AmericaHot tub area was a little questionable on safety. The gate was locked and you needed a room key to get out. So if you forgot your key or it inactivated you were stuck jumping the fence. But nothing we didn’t work out
Breakfast was great. Staff were friendly
Stayed in August 2022
Reviewed: August 12, 2022
Jennifer
United States of AmericaCan’t say anything negative here. well, I’m not crazy about the coffee pot being in the bathroom, but other than that it’s as close to perfect you can get.
Very clean, up to date, great staff, and conveniently located. The lady that checked me in, Nakita, was very helpful and friendly. She also showed great professionalism when I had issues using my bank card.
Stayed in August 2022
Reviewed: August 4, 2022
Gary
United States of Americagood breakfast with good views and location on the hill
Stayed in July 2022
Reviewed: August 4, 2022
Melissa
United States of AmericaThe room was nice and clean. Great customer service and the breakfast was delicious.
Stayed in July 2022
Reviewed: August 1, 2022
Richard
United States of AmericaWe liked the size of the room and the easy check-in. Staff was very nice and answered our questions about how to find the train station so that we could catch our train ride that night. Breakfast was great!
Stayed in July 2022
Reviewed: July 31, 2022
Roger
United States of AmericaBreakfast was ok. But that's all right.
This place was so clean. Staff overly helpful. It was quiet.
Stayed in July 2022
Reviewed: July 31, 2022
Vicki
United States of AmericaHotel had just switched computer systems, several glitches- took much longer than it should have. Systems shouldn’t be changed right before a weekend. I had reservations for an event, I was afraid I’d be late. I wasn’t, but…. Also, took luggage up to room on third floor, key didn’t work. Had to carry everything down a long hall and ack to front desk.
Missed breakfast, I always wish it went later on weekends- I like to sleep in.
Stayed in July 2022
Reviewed: July 17, 2022
Micheal
United States of AmericaNothing to complain about
Everything was good here
Stayed in July 2022
Reviewed: July 2, 2022
Vannatta
United States of Americathe properties very well kept
Stayed in May 2022
Reviewed: July 1, 2022
Moggio
United States of AmericaHad to leave
The staff was great the bed was comfortable and it was very clean
Stayed in June 2022
Reviewed: June 26, 2022
Geneva
United States of AmericaClean loved my stay
Stayed in June 2022
Reviewed: June 19, 2022
Courtney
United States of AmericaService was outstanding. Friendly staff that went above & beyond.
Stayed in May 2022
Reviewed: June 18, 2022
Tiffany
United States of Americasuper clean!
Stayed in June 2022
Reviewed: June 6, 2022
Hardin
United States of AmericaThe hot tub and cleanliness great staff justin is great
Stayed in May 2022
Reviewed: May 31, 2022
Donald
United States of AmericaNeed an emergency phone to reach staff outdoors by the hot tub. We accidentally left our room key in the pool area and went outside and could not get back in until someone finally walked by to let us in.
We enjoyed the pool and the breakfast was good.
Stayed in May 2022
Reviewed: May 30, 2022
Vannatta
United States of Americathe property was so clean and well kept.
Stayed in May 2022
Reviewed: May 25, 2022
Claudio
United States of Americatoilet seat broken, big red stain on carpet,
Stayed in May 2022
Reviewed: May 15, 2022
Kristi
United States of AmericaThe indoor pool
Stayed in May 2022
Reviewed: April 26, 2022
Lillian
United States of AmericaWe were in room #107, the commode was way too low and no grab bars in the shower.
Breakfast was good, staff friendly, good location, rooms & hallways clean.
Stayed in April 2022
Reviewed: April 13, 2022
5664
United States of AmericaThe staff was very friendly. Room was clean and comfortable. Will stay here again!
Stayed in April 2022
Locarno, Switzerland
Lara, Turkey
Moustiers-Sainte-Marie, France
Rangersdorf, Austria
Novi Ligure, Italy
San Salvador, El Salvador
Todtmoos, Germany
Mumbai, India
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content