Nothing

Beautiful hotel

Stayed in April 2024

I wish they served family friendly meal options and free breakfast.

Stayed in March 2024

Needs Better water pressure.

Wonderful bed. Nice bar. Great central location. Very clean.

Stayed in April 2024

SF fees + taxes are super high Shower could not keep a stable temperature

Hotel amenities and daily credits to spend on bar restaurant

Stayed in April 2024

Fantastic! The staff were very friendly and professional.

Stayed in April 2024

Prices

Familiar with that location

Stayed in April 2024

They always upgrade me to with the option of a higher floor or a junior suite. This time they put me on a higher floor. when i asked what about a junior suite on a lower floor they said it would be extra. i did not take it of course. Then when trying to book the room another night through IHG the agent through text blurted out a crazy price…. and i was like, “so it’s cheaper off a third party website. then she wrote, “ let me check the lowest we can go” she came back and said, “ we can do $$&@$) would you like me to take care of that booking now? So it was more that the booking.com price, so i booked my appt as an Elite member and they can’t ever match the rate of the 3rd party site.

intercontinental is my go to spot. Friendly staff, clean, classy, pool, hot tub.

Stayed in April 2024

Some of the bathroom amenities looked old like the hair dryer. Room looked like it was rushed being cleaned.

Bed, staff, parking

Stayed in April 2024

Parking is too expensive!!!! Menu of the bar is a bit light No amenities… For that price, it would have been great to have at leadt free bottle of water at the arrival

Room and bathroom Bed Fast check-in and check-out

Stayed in April 2024

When we arrived we booked online and when we checked in, they were trying to charge us more money. The manger was super nice and made an exception for my group and gave u the price we booked with through a 3rd party which was 208 and not 243.00

Location was accessible to restaurants, bars, shopping.

Stayed in April 2024

Location, friendly staff and prompt service

Stay there a lot it's always comfortable

Stayed in March 2024

While the staff was friendly all around, there are some weaknesses in the service at times. There have been instances where the breakfast order was not collected from the door knob and where the room was not cleaned after informing the reception that the room is ready to be cleaned. But it was cleaned nicely in the evening after I told them again. This is complaining on a high level. I think a hotel of this caliber should offer their guests a couple of water bottles in their rooms. Nothing is provided here.

I was here for 7 days in a Junior Suite, which had an incredible view at both the skyline and the ocean. Top to bottom windows all around the main room and the bathroom around the corner. All window sheers could be opened and closed electrically. The bed was extremely comfortable, the room had a lounge area, a desk and a large TV. Storage space was sufficient for one person, could be a bit tight for 2. I enjoyed the space in this room. I didn't use the breakfast downstairs, but rather used the room service. I would choose this hotel again.

Stayed in March 2024

On site parking is a little overpriced but garage for half the cost about one block away.

Central location. Close to everything but away from the slums. Nice bar in the lobby. Very nice pool/spa/gym. Nice veranda on the 6th floor to get some fresh air.

Stayed in March 2024

Cost of parking was my only concern on this trip. for two nights I paid over $300 just to park my car. Was not a good feeling paying that fee.

I liked everything except the cost of parking. I had two vehicles on site and would have left one car somehwere else if I knew how much the parking was.

Stayed in February 2024

Enjoyed the in lobby cocktail lounge staff was very attentive.

Stayed in February 2024

russian doll with terrorist putin face was the worst thing I could imagine in the hotel. Would be great to remove those kind of things as putin Bin Laden or Hitler. This is gross

Location and service, room. All was good

Stayed in February 2024

Amazing view from a corner room - worth it. Location in the center, close to Moscone Center.

Stayed in February 2024

Room service is really expensive - 70 bucks in total incl tip for 2 pancakes and a coffee. Most expensive pancakes in my life lol.

Great view from 29th floor. Great onsite restaurant. My daughter loves pools so having an indoor pool and spa here is amazing. Didn't use it, but the gym looks amazing and has all the right equipment for a great workout. Location of the hotel is amazing. WONDERFUL staff. My daughter was a little antsy at check in so they provided her a little stuffed animal and coloring kit. AMAZING!!

Stayed in January 2024

N/a

It was so pristine and clean. Everything was so aesthetically pleasing and luxurious.

Stayed in January 2024

None

the facility was great in all aspects

Stayed in December 2023

Lap pool instead of kid friendly pool

The staff

Stayed in January 2024

the Hotel has great facilities and the staff at the restaurant were very kind and helpful

Stayed in November 2023

Nice and clean

Biutuful place

Stayed in January 2024

Location

Stayed in January 2024