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Reviews of Keystone Motel

11728 Imperial Highway, Norwalk, CA 90650, United States

#7 of 7 hotels in Norwalk

Guests' Choice

Review Score

Based on 96 hotel reviews

5.3

Score breakdown

  • Cleanliness

    5.4

  • Comfort

    5.7

  • Location

    6.1

  • Facilities

    5.5

  • Staff

    6.4

  • Value for money

    6.0

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 4, 2025

    5.0
    It was okay just somewhere to stay real quick not a good option if you really want something nice.
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The floor was messed up, bathroom wasn’t pleasant looking I didn’t feel comfortable showering!

    It was a cool area. Had refrigerator and microwave No bugs!

    Stayed in February 2025

  • Reviewed: March 4, 2025

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    I liked that I had a place to spend the night.

    Stayed in March 2025

  • Reviewed: September 17, 2024

    6.0
    Not bad at all
    • Leisure trip
    • Solo traveler
    • Standard King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Room readiness. Cleanliness.

    Did not serve breakfast. Area was nice

    Stayed in August 2024

  • Reviewed: August 27, 2024

    5.0
    My vacation
    • Leisure trip
    • Solo traveler
    • Standard King Room
    • Stayed 5 nights
    • Submitted from a mobile device

    Fairly clean with the exception of mold at window and shower. No bathroom fan so bathroom stayed damp including the floor . My blanket had cigarette burns. Bed box spring was filthy. Basically could have been cleaned more thoroughly.

    Staff was very nice.

    Stayed in August 2024

  • Reviewed: July 15, 2024

    6.0
    Pleasant
    • Leisure trip
    • Solo traveler
    • Standard King Room
    • Stayed 1 night
    • Submitted from a mobile device

    It was spacious good ac and easy access but I’m not dealing with fungus on the shower curtains

    Stayed in July 2024

  • Reviewed: July 6, 2024

    5.0
    While quite reasonable on price, the bathroom was dirty, paint peeling off the walls, and the AC didn’t work.
    • Leisure trip
    • Solo traveler
    • Standard King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The room was dirty, the AC did not work, so the room was oppressively hot. The cable or satellite wasn’t working at all, so had I not brought my firestick, I would have had no TV to watch.

    It was inexpensive.

    Stayed in July 2024

  • Reviewed: February 2, 2023

    5.0
    Fair
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Dirty

    Bed was comfortable.

    Stayed in February 2023

  • Reviewed: October 18, 2022

    5.0
    It was ok
    • With a pet
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Some of the other people that stay there are very rude. They fight and make noise all night long as if the weight 500 pounds.they don't let u sleep

    Stayed in September 2022

  • Reviewed: August 5, 2025

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Standard King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Everything but the paper-thin walls. I heard everything from next doors "antics

    So clean, comforting, new _ awesome shower.

    Stayed in August 2025

  • Reviewed: June 13, 2025

    9.0
    GREAT NICE SPACIOUS ROOM,
    • Leisure trip
    • Family with young children
    • Standard King Room
    • Stayed 6 nights
    • Submitted from a mobile device

    Owner too pushy, overly rude. Great staff and workers

    Was clean, quiet.

    Stayed in June 2025

  • Reviewed: April 3, 2025

    1.0
    Very Poor
    • Couple
    • Standard King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The stores and hotels near there Customer service was poor and had no type of

    Stayed in March 2025

  • Reviewed: February 19, 2025

    1.0
    Discusting.
    • Business trip
    • Couple
    • Standard King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Cockroaches everywhere the tv didn’t work there wasn’t even a mirror in the bathroom and there was dog hair all over the bed.

    Nothing

    Stayed in February 2025

  • Reviewed: February 2, 2025

    3.0
    You get what you pay for...
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The bathroom and shower were not clean looking or appealing. There was mildew, stains, and peeling paint. The bedding was too small for the bed. The entire location needs a refresh but it was an 80 dollar room. I would advise against taking children there.

    Location

    Stayed in February 2025

  • Reviewed: December 23, 2024

    1.0
    Very disappointing stay. Room itself was gross
    • Leisure trip
    • Solo traveler
    • Standard King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Very run down Pretty much nasty all around Looks nothing like the picture

    Sadly …. Nothing

    Stayed in December 2024

  • Reviewed: December 19, 2024

    1.0
    It was absolutely horrible.
    • Leisure trip
    • Family with young children
    • Standard King Room
    • Stayed 6 nights
    • Submitted from a mobile device

    Staff was extremely rude. Room was very dirty, old candy under the bed along with sticky stuff all over the floors as if it hadn’t been mopped. The whole restroom had tagging everywhere toilet was filthy. Fridge was filthy. Owner complained about having to get more toilet paper

    Stayed in December 2024

  • Reviewed: December 15, 2024

    1.0
    Bugs, graffiti, and unwashed linens; not worth the $20 security deposit.
    • Leisure trip
    • Solo traveler
    • Standard King Room
    • Stayed 1 night
    • Submitted from a mobile device

    1. The office isn’t the first building when you walk in, that’s closed even though they have signs on it. The staff didn’t seem to care. 2. The man helping me tried to tell me my room was more when it was already booked and then told me security deposit was $50, then it was $20. 3. The bedding was musty and gross and the pillows are flat. 4. The AC is broken and only a wimpy space heater was available. 5. The microwave is terrible and my food wasn’t hot even after 4+ minutes. 6. There’s graffiti on the walls and also I don’t remember seeing it was a smoking room but the cigarette smell was gross. 7. There’s missing tile in the bathroom and bugs come out at night. Had to throw away some of my food after finding bugs in it. 8. The shower leaks and you can hear it all night.

    It had 4 walls and a lockable door.

    Stayed in December 2024

  • Reviewed: December 8, 2024

    1.0
    Very Poor
    • Business trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Owner very rude

    Stayed in December 2024

  • Reviewed: December 1, 2024

    1.0
    Very Poor
    • Solo traveler
    • Standard King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Horrible, roaches everywhere

    Stayed in November 2024

  • Reviewed: November 16, 2024

    1.0
    They also are very rude they knock on door 30 mins before check out
    • Business trip
    • Couple
    • Standard King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    They charge me 20 deposit and nothing ruin and keep deposit

    Nothing but they do accept dogs

    Stayed in November 2024

  • Reviewed: November 10, 2024

    3.0
    Very unpleasant
    • Leisure trip
    • Solo traveler
    • Standard King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    -Poor cleanliness conditions

    Stayed in November 2024

  • Reviewed: October 14, 2024

    1.0
    Very Poor
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted from a mobile device

    That I had to wait until 11am to add another day

    Nothing

    Stayed in October 2024

  • Reviewed: August 20, 2024

    3.0
    Avoid like the plague- wear shoes in dirty tub!
    • Solo traveler
    • Standard King Room
    • Stayed 1 night
    • Submitted from a mobile device

    It was dirty, the manager was rude and did not offer an early check in nor late check out. The whole room was filthy( I was there from out of state for a family emergency) , no top sheet on bed, floor has not seen mop in months! strange stains on walls! TV did not work- telephone disconnected- 6 +Norwalk Sheriff arrived and arrested young man after midnight( No sleep for a couple of hours after that!)

    A place to lock myself in at night Air conditioner

    Stayed in August 2024

  • Reviewed: August 12, 2024

    1.0
    Mold in the bathroom and shower!
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The room was filthy, ran down, and had mold. We reserved and paid for a King room, but I believe the bed was a full. The headboard and nightstand combo is made for a king size bed, as shown in their king room photos. But you can clearly see the one foot plus gap from the bed to the nightstands on either side of the bed! What a rip off, i did not get what i paid for! The hubby and I kept elbowing each other all night. We kept getting and giving knees to the sides and thighs, too. There were toothpaste splatters on the mirror and faucet. Mold on the floor of the shower, on the wall above the shower, and mold on the ceiling. The floor was filthy, and we had to dust our feet off every time we climbed back into bed. It felt like the heater was left on when we entered, and it took the AC over four hours to finally cool the room off. We were at Bolsa Chica Beach from 9 am till 6 pm and were just too tired to go back downstairs to the office. We wore our sandals in the shower and tried not to touch anything too much. The bed was lumpy. You could feel the springs. The bedspread was cheap and felt as such. It wouldn't have been too bothersome if there had been a flat sheet between me and that plastic/polyester bedspread. After seeing the poor condition of the bathroom and shower, I checked real hard for bedbugs. I didn't see any, thank the Lord!

    Best thing was it was close to my grandchildren!

    Stayed in August 2024

  • Reviewed: August 2, 2024

    1.0
    The worse ever.
    • Leisure trip
    • Family with young children
    • Standard King Room
    • Stayed 3 nights

    My checked in and checked out within the hour that's how bad it was

    Stayed in July 2024

Showing 1 - 25

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