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  5. Reviews of Red Roof Inn Hartford- New Britain

Reviews of Red Roof Inn Hartford- New Britain This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

65 Columbus Boulevard, New Britain, CT 06051, United States

#1 of 1 hotels in New Britain

Guests' Choice

Review Score

Based on 268 hotel reviews

4.7

Score breakdown

  • Cleanliness

    5.7

  • Comfort

    6.0

  • Location

    6.5

  • Facilities

    5.4

  • Staff

    6.3

  • Value for money

    5.9

  • Free Wifi

    6.0

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: August 25, 2025

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Superior King Room Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Hallways and inside hotel room smelled of cigarettes smoke even though it was a smoke-free room. Customers walking in hallway cigarettes in hand. Absolutely disgusting

    Reasonable pricing

    Stayed in August 2025

  • Reviewed: August 23, 2025

    4.0
    Spend a little more for a better experience
    • Leisure trip
    • Couple
    • Deluxe Room with Two Double Beds Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Feels like a transient place, doesn't smell good even in non -smoking room. Elevator was not working. Some odd rules. Just not very satisfying.

    It's fairly clean

    Stayed in August 2025

  • Reviewed: March 14, 2025

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Standard Room with Two Double Beds Non-Smoking
    • Stayed 7 nights
    • Submitted from a mobile device

    It's definitely not worth the price. Especially when you book a room and it's not available. There's cockroaches that come out of the sink, it's absolutely disgusting. They also didn't put up a wet sign in the lobby And I slipped and fell because it was wet from the melting snow.

    Just about nothing, The room I booked and paid for wasn't available. Even though they said it was and they still haven't given me a new room. Since when do, motels not have fridges or microwaves in them

    Stayed in February 2025

  • Reviewed: January 28, 2025

    5.0
    Get what you paid for !
    • Leisure trip
    • Couple
    • Superior King Room Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Need microwave

    Freedom it's a peaceful escape

    Stayed in January 2025

  • Reviewed: October 28, 2024

    5.0
    fair for one night
    • Business trip
    • Solo traveler
    • Standard King Room Non-Smoking
    • Stayed 1 night

    Many of the rooms are occupied by people living in the hotel. restaurant is closed, no coffee in the room.

    The hotel is tired - rooms recently remodeled.

    Stayed in October 2024

  • Reviewed: September 30, 2024

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Standard Room with Two Double Beds Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The smell is

    Stayed in September 2024

  • Reviewed: September 22, 2024

    4.0
    Stayed for a night for relaxation but saw a domestic dispute, someone being thrown against the wall my room smelled bad
    • Leisure trip
    • Solo traveler
    • Standard King Room Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The smell of cigarettes

    It was okay

    Stayed in September 2024

  • Reviewed: August 25, 2024

    4.0
    Not a good section of town.
    • Business trip
    • Group
    • Standard King Room Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Location

    Price

    Stayed in August 2024

  • Reviewed: August 19, 2024

    4.0
    Disappointing
    • Leisure trip
    • Solo traveler
    • Standard King Room Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Noisy. Non smoking rooms had a whiff of smoke.

    Price

    Stayed in August 2024

  • Reviewed: July 14, 2024

    5.0
    Good value for one night stay.
    • Leisure trip
    • Couple
    • Superior King Room Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Entry key cards required to enter building and elevator

    Stayed in July 2024

  • Reviewed: May 7, 2024

    4.0
    Amess of a place
    • Solo traveler
    • Standard Room with Two Double Beds Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    I liked the location.

    The floor was dirty , bed wringled, smoking is excessive, my cloths stank like cigarettes, no refrig, or microwave.

    Stayed in May 2024

  • Reviewed: February 12, 2024

    4.0
    A bit buggy
    • Leisure trip
    • Family with young children
    • Standard Room with Two Double Beds Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The room had bugs. We shook out everything before we left

    The staff was friendly and the location was good for our needs.

    Stayed in February 2024

  • Reviewed: January 5, 2024

    4.0
    Disappointed with hotel. Will not ever go back there
    • Leisure trip
    • Couple
    • Superior King Room Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Very disappointed with the room. Broken shower, fridge was not working too. Room was not swept clean. Towels was too small could not fit around my body. There was 2 of us in the room but only gave us 1 wash rag. When I ask at the counter about the wash rags I was told that they have no more to give me. I feel as tho I should get some kind of refund back to my card. AC and heater base board was not staying close. As soon as you try to close it, it would pop open again. I was totally disappointed with the hotel. Feel free to reach out to me at 201 667 5371.

    Stayed in January 2024

  • Reviewed: December 15, 2023

    4.0
    Don't call your guest homeless when you work at a hotel
    • Leisure trip
    • Solo traveler
    • Standard Room with Two Double Beds Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Did not like being called homeless and police called for nothing just cuz I was trying to check in early and waiting patiently in the lobby the guy chose to harass me and I will be suing ASAP.

    The little white Jewish looking guy discriminated against me and insulting me and called me homeless

    Stayed in December 2023

  • Reviewed: October 6, 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Standard Room with Two Double Beds Disability Access Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Stink’s in the hallways. Homeless people sleeping in the parking area

    Stayed in October 2023

  • Reviewed: June 25, 2023

    4.0
    Disappointing
    • Leisure trip
    • Solo traveler
    • Standard King Room Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Non smoking room smelled like smoke. Noisy in the wee hours of the night. Pillows paper thin. Internet slow

    Affordable

    Stayed in June 2023

  • Reviewed: May 25, 2023

    5.0
    Look for real deal not by Booking.com
    • Business trip
    • Solo traveler
    • Standard King Room Non-Smoking
    • Stayed 7 nights
    • Submitted from a mobile device

    They do not have free breakfast. The have 2 tiny coffee hot water dispenser in the lobby near the check-in.. and this IS NOT BREAKFAST.. IS COMPLIMENTARY. NO BAGELS NOTHING LIKE COMFORT INN OR QUALITY INN OUT SMALL HOTELS... THIS IS A HUGE BUILDING THAT CANNOT ACCOMMODATE.. NO GYM... NO CATERING BREAKFAST ROOM SERVICE.. REACH PERSON BUY THINGS TO CLEAN THEIR OWN ROOM. 1 DOLLEY RACK TO LUG UR STUFF DOWN. All workers who do termination should let so tenants know NOISE WILL TAKE PLACE. NO ROOM HAVE A COFFEE MAKER. IT'S A VERY OLD BUILDING WITH ITEMS THAT SMALLER MORTAL DO HAVE THEY DO NOT. EVERY ROOM NEED AN IRONING BOARD. NOT A GOOD SETUP FOR A BUSINESS TRIP. ALL ROOMS DO NOT HAVE MICROWAVE SO EXPECT TO WASTE MONEY. YOU HAVE NO WAY TO HEAT FOOD AND BABY BOTTLES. U HAVE NO FRIDGE... MANY ROOMS LACK OF NECESSITIES ... TIME ARE FILTHY AND VERY OLD SOME WATER LITERALLY PAINTED WITH PAINT AND IS NOT VISIT ISSUES IT'S VERY OLD. HOW DO U RENOVATE WITH PPL STILL ON THE BUILDING???

    THEY HAVE NO PLACE FOR BREAKFAST.. DO DO NOT CHARGE. FOR THAT... YOUR FEES AREH HIGHER THAN THEIRS AND IS A TO OFF. EACH ROOM BEGINNING WEEK TO END DO NOT COST THE SAME. YOUR FEES ROB PEOPLE AND THE GIRL DIRECT IS CHEAPER. NO COMPETITION

    Stayed in May 2023

  • Reviewed: May 3, 2023

    4.0
    disappointed
    • Leisure trip
    • Solo traveler
    • Standard Room with Two Double Beds Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    the staff was rude when I came to check in, I gave my information and that I have paid for a room in advance and I didn’t know about a 50 dollar deposit fee upon checking in I was polite about it and that I wasn’t informed while booking. the staff was pretty rude about it. the ice machine was down, no water bottles at all provided

    it was ok

    Stayed in May 2023

  • Reviewed: February 18, 2023

    6.0
    Some staff unfriendly. Shower support broken
    • Leisure trip
    • Family with young children
    • Superior King Room Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Early morning front desk apathetic. Unhelpful. Apathetic . Shower broken. Could not be hung up. Had to and hold, which was difficult with disability.

    Evening staff friendly. Went out of their way to help.i have a disability.

    Stayed in February 2023

  • Reviewed: January 12, 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Standard Room with Two Double Beds Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Everything was dusty. Needs to wipe off door handles, remotes, phones, and dressers.

    Bed was comfortable

    Stayed in December 2022

  • Reviewed: October 15, 2022

    4.0
    I want my money back
    • Leisure trip
    • Couple
    • Standard King Room Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Everything!!! It smelled so bad like old food mixed with musty body odors…I had to get bathroom cleaner and a comforter just to feel some comfort… they should keep the long term rentals separate from the short stays because it’s just not a good look

    Nothing it was overpriced for the condition of the building. The room appeared clean but the odor made it feel disgusting but the water was hot!!

    Stayed in October 2022

  • Reviewed: October 11, 2022

    6.0
    my stay has been disappointing
    • Business trip
    • Solo traveler
    • Standard King Room Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    the location is downtown and it gets people loitering around the property I don’t expect to see insects in the bathtub ( cockroaches) for the prices they charge they do the bare minimum and the rooms are just standard and not inviting I have stayed several times and each time I stayed there was something wrong with the room. the ceiling in the bathroom leaked on two occasions so I decided I would not go back after seeing the insects

    there was not much I liked at all there were renovations being done so the rooms were not up to standard and as fas as customer service I can say there was one male staff that went above and beyond to help you but I was disappointed with one female staff customer service

    Stayed in July 2022

  • Reviewed: September 30, 2022

    6.0
    good
    • Leisure trip
    • Couple
    • Standard King Room Non-Smoking
    • Stayed 1 night

    Room had water damage near window; halls cluttered with debris from falling wall tiles.

    Value

    Stayed in September 2022

  • Reviewed: September 5, 2022

    4.0
    It gave me a place to sleep and shower before heading home:
    • Leisure trip
    • Family with young children
    • Standard King Room Smoking
    • Stayed 1 night

    The lobby, elevator and hallway was dirty and I didn’t feel safe with the type of people that were there.

    My room was big and fairly clean

    Stayed in September 2022

Showing 1 - 25

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