9125 Gateway West, El Paso, TX 79925, United States
#80 of 111 hotels in El Paso
Guests' ChoiceBased on 647 hotel reviews
6.8Cleanliness
6.8
Comfort
7.0
Location
8.4
Facilities
6.6
Staff
7.8
Value for money
7.1
Free Wifi
7.4
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1 and 10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of them. We use a weighted review system, which means the more recent the review, the bigger the impact on the total review score calculation. Guests can also give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value, and free Wifi. Note that guests submit their subscores and overall scores independently, so there’s no direct link between them.
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End of dialog contentReviewed: June 22, 2025
C
United StatesThe rooms and buildings are outdated and in need of repairs. The room could have been cleaner. There is no maid service if you stay more than one night. The pool area was not clean.
The staff was friendly. Breakfast was good, and the bed was comfortable.
Stayed in June 2025
Reviewed: June 17, 2025
Mer
United StatesChecking in take soo long even i was there exactly 3pm. I requested for ground floor and saying not available rooms but i do see empty rooms updates are slow. Then keys sometimes stops working you have to walk your way back to the front desk to get it activated again. Only few breakfast options there is no waffles.
Room clean, pet friendly and place is quite.
Stayed in June 2025
Reviewed: May 9, 2025
Duron
United StatesVery dirty bathroom
The location and the breakfast
Stayed in May 2025
Reviewed: April 21, 2025
Karla
United StatesA window was broken on the exit door and it had what looked like a trash bag covering it. There was a plastic bag over the smoke alarm in the room. The room still had property from the previous guest. Water took about an hour to get hot.
How close it was to everything
Stayed in April 2025
Reviewed: April 17, 2025
Razzaque
United StatesBasin area
Nice location
Stayed in April 2025
Reviewed: March 29, 2025
Joshua
United StatesYellow or nasty blankets
Stayed in March 2025
Reviewed: March 18, 2025
Mike
United StatesOur TV didn’t work. No cable connection. Breakfast area overcrowded and under staffed. No ice machine. We had to walk to grocery to purchase.
The staff was friendly
Stayed in March 2025
Reviewed: February 23, 2025
Gina
United Statesfar from highway
was quiet and they had a great breakfast
Stayed in December 2024
Reviewed: January 27, 2025
Maria
United StatesThat I let them know that I needed downstairs room and they still booked me in an upstairs room
Beds were comfortable
Stayed in December 2024
Reviewed: January 21, 2025
Shaw
United StatesGreat breakfast
Stayed in December 2024
Reviewed: January 6, 2025
Nohemi
MexicoWater wasn't hot enough, wifi password wasn't in the room card we had to ask for it (same happened to other friends who stayed same night)
Location is great, good relationship cost/benefit
Stayed in January 2025
Reviewed: January 5, 2025
Dacio
MexicoDespite trying multiple devices, we were unable to connect to the hotel's WiFi network. Additionally, the volume adjustment buttons on the TV remote did not work.
The location of this hotel is excellent if you're visiting El Paso for shopping, as it is very close to the city's main shopping centers.
Stayed in January 2025
Reviewed: December 28, 2024
Eunice
United StatesThe musty smell penetraded our clothing.
It was safe and comfortable enough for our young ones. Pillows were a bit stiff. A little musty smelling. It was great for the price though
Stayed in December 2024
Reviewed: November 17, 2024
Jose
United StatesNo comments
No comments
Stayed in November 2024
Reviewed: November 2, 2024
Katie
United StatesShower had good water pressure just the water was lukewarm. It looked like our room hadn’t been dusted/steeped in a while.
Breakfast had a good variety
Stayed in November 2024
Reviewed: October 24, 2024
John
United StatesThe cockroach in the room
It was there
Stayed in October 2024
Reviewed: October 10, 2024
Contreras
MexicoThe lobby was old and dusty. Breakfast wasn't good.
The room was good and comfy.
Stayed in September 2024
Reviewed: October 8, 2024
Jody
United StatesThe shower worked great! Cosmetic issues. Maybe?
I liked everything, maybe some bacon?
Stayed in October 2024
Reviewed: September 9, 2024
Mata
United StatesWhen i got there the person at the front desk told me to be patient since it was his first night by himself which i understood. I asked for a crib if it was not already in the room. He said he wasnt sure but will check.i got to my room and about 20mins passed and i havent gotten the crib. I called the front desk and spoke to him again, he said to be patient and he will get back to me in 30-45 mins mind you its 12am already but i said its fine( i was still understanding and patient) 30 minutes passed and no response yet, i called again he said he was going to go check for sure which he did and came to my room 15min later and he said he checked and that there wasnt any. I feel like it would of been easier for both of us if he knew from the beginning. I would have been asleep by then.
I liked the room was very clean, smelled good. Comfortable beds.
Stayed in September 2024
Reviewed: August 29, 2024
Rempel
MexicoThe kitchen was old. And also The kitchen could've been cleaner.
I Loved the hardwood floors in the room, It smelled Clean when entering the Room. Very comfortable bedding. I Loved being in the swimming pool outside before going to sleep. Very tasty breakfast.
Stayed in August 2024
Reviewed: August 18, 2024
Mark
AustraliaNothing really wrong with it but you get what you pay for.
Stayed in July 2024
Reviewed: July 31, 2024
Jose
United StatesThe water pressure of the shower was really low and hot or cold wasn’t easy to adjust
Close to where I needed to go.
Stayed in July 2024
Reviewed: July 26, 2024
Karen
United StatesThe bathroom was a bit of a disaster. The toilet tank lid had been glued back together and there was something sticky on the floor - like glue.
The room had been updated, and it was very clean.
Stayed in July 2024
Reviewed: July 21, 2024
Donaven
United StatesDirty and not much parking
The location
Stayed in July 2024
Reviewed: July 16, 2024
Lambie
SpainYou can tell some parts of the hotel/rooms have been remodeled, but they fell short on things like replacing bathtub that has seen better days. The water was also slow in draining from the tub.
Stayed in July 2024
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