Nothing, loved everything about it.

The entire hotel was amazing!

Stayed in August 2025

The decor

Stayed in August 2025

LAH is welcoming, clean and feels safe. It's not chaotic or noisy which is a nice place to reset and relax. The room is cozy and the bed and pillows are super comfy.

Stayed in August 2025

Friendly staff; great breakfast! Very nice boutique property close to the college and city of Lancaster.

Stayed in August 2025

The room was beautiful. Nice bath robes in the wardrobe. They left chocolates and a rose on my first nights’s turned down service. I didn’t have turned down service on my second night, but I’m assuming they would’ve left more chocolate. The breakfast was probably one of the best I’ve ever had. There was so many options from freshly made scones, all kinds of bread and bagels, pancakes, fruit and much more. I also had dinner at the restaurant’s bar and the food was delicious. I would highly recommend this place.

Stayed in July 2025

The hotel is very very nice. It is very clean and roomy

Stayed in July 2025

My only criticism is that the hotel room floor was badly stained. It's time to pull up the carpet and replace it, either with easily replaceable carpet squares (replace stained sections) or LV. My solution - I kept my shoes on.

I loved the location, atmosphere and staff of the Lancaster Arts Hotel. The proximity to downtown Lancaster was perfect! I walked and drove around many neighborhoods to get a feel for what might be comfortable as a possible relocation destination. The hotel staff greeted me warmly. They were helpful and kind whenever I had questions. The bed was comfy and the WiFi, shower, tv, etc all functioned very well. The John J Jeffries restaurant was also a treat the evening of my arrival. Delicious food and very convenient. Plus, there was a special surprise! Fireworks just outside my hotel window on July 3rd and 4th. They were spectacular!

Stayed in July 2025

It wasn't as close to downtown as I understood prior to our arrival but overall, not an issue.

From the staff to the room to the breakfast, everything went very well. Angie at the front desk was particularly helpful, answering questions and being generally great. Room was comfortable and fulfilled our needs. It was great to use their pass to the YMCA, just across the street.

Stayed in June 2025

Bed not as comfortable as I would expect in a hotel of this caliber.

Good location. Convenient parking garage. Nice room.

Stayed in July 2025

I didn’t dislike anything really, although downtown was a little too far away to walk to.

When I made my online reservation, I requested top floor, corner room. Usually, hotels either ignore or don’t accommodate guests’ requests, but the Lancaster Arts Hotel set aside the room ahead of time for me. I was very impressed!

Stayed in June 2025

The lighting in the rooms were a little off. The WHITE LED lighting was not calming. I suggest they change the LED to a soft yellow, more in line with traditional incandescent bulbs.

We requested to switch rooms because the first room has this incredibly LOUD buzzing from th HVAC(?) system that is on the roof. The second room was better, quieter. The bed was very comfortable, but it would have been nice to have a queen bed compared with the double that we had. Loved the locationg because we walked to local bars, restaurants, and coffee shops. We really liked the decor and the hardwood floors, nice restaurant and bar attached to the hotel.

Stayed in June 2025

nothing

everything. food 👍

Stayed in April 2025

At one point I thought I smelled sewer in the water so I didn't drink from the tap.

Even though it's old, we loved the quality and the unique style of this hotel. The staff was professional and polite. The room was a five star rating with complimentary bottled water, bath robes, and an Artist sketch pad. The kitchen buffet had the usual but felt nicer with dishware and utensils that weren't plastic. We highly recommend Lancaster Arts Hotel.

Stayed in June 2025

Our room was for three but it was a little too tight in there. We had to ask staff to remove a coffee table that was too large and didn't allow us to open the sofa bed. "Fresh" fruit served at breakfast was definitely not, and tasted sour.

This was a cute little boutique hotel with a special charm. We didn't end up dining at the restaurant, but it looked very good. The staff was extremely friendly and helpful.

Stayed in May 2025

Website indicates that a free shuttle to local sites ( train station) was available. This was incorrect and should be deleted from post.

Stayed in May 2025

N/a

Grounds were clean - exceptional landscaping

Stayed in May 2025

N/A

Everything

Stayed in May 2025

The mattress was very uncomfortable!

Our stay at your hotel was great. The staff ,breakfast ,and room was wonderful.

Stayed in April 2025

Good location with walk into town. Covered parking. Comfortable clean room, very nice bathroom. Friendly staff. Very noisy aircon unit. Small double bed. There was some noise from other guests at night.

Stayed in April 2025

Breakfast was sad in terms of its options, but we had plans to eat out at a local Creperie

Large hotel bathroom and they left us (mom and daughter) fresh red roses and cocoon our beds

Stayed in March 2025

The room lighting was a problem as there was no light in the entrance, even though there was a lounge chair present.

Friendly staff at the front desk and at the restaurant bar, who treated us to a drink as it was our Anniversary.

Stayed in March 2025

Parking can be tough at times.

Location & decor

Stayed in December 2024

We were in town for a concert at West Arts. This was an easy walk. Our room was comfortable and quiet.

Stayed in January 2025

It was pricey but worth it to be close to The hospital for my daughter’s surgery during a snowstorm. I didn’t like the surprise of having to prepay 75 dollars for expenses incurred. We were there for 8 hours to sleep… didn’t incur any additional fees and 5 days later still don’t have my 75 dollars back yet

It was close to the hospital during a snowstorm . It was clean and cute

Stayed in January 2025