6300 Hollywood Way, Orlando, FL 32819, United States of America
#92 of 383 hotels in Orlando
Guests' ChoiceBased on 2168 hotel reviews
8.7Cleanliness
9.0
Comfort
9.1
Location
9.7
Facilities
8.9
Staff
9.0
Value for money
7.8
Free WiFi
8.3
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 26, 2024
Denise
United KingdomNothing
Location was perfect. Rooms and views are amazing. Loved the pool and staff x
Stayed in April 2024
Reviewed: April 24, 2024
Marcin
United KingdomClean , amazing staff , fabulous location .
Stayed in April 2024
Reviewed: April 23, 2024
Angie
CanadaAbsolutely beautiful property and excellent location.
Stayed in March 2024
Reviewed: April 22, 2024
Callum
United KingdomQueue for the water taxi could be very long at times. Food is a little bit pricey
Check in was smooth, room was big and clean, comfy bed, great shower. Food options were good. Access to parks was easy
Stayed in March 2024
Reviewed: April 21, 2024
Jan
United States of AmericaI didn’t see a water slide at the pool and that would be nice.
The theming is gorgeous, the rooms are very nice, the amenities are convenient and the location cannot be beat! The staff is also very helpful. I love the texting feature for questions. We loved the fast pass inclusion for the Universal parks and the early park admission. The best part is being able to leave the parks for an afternoon pool cost and rest before going back. The food options are also great - we love Jakes Pub!
Stayed in March 2024
Reviewed: April 21, 2024
Ross
United States of AmericaFor $570 a night I’d prefer sheets that did not have stains on them. Besides that, very nice
Express pass
Stayed in April 2024
Reviewed: April 18, 2024
Sarah
United KingdomThought that the prices at the tuk tuk shop were very overpriced.
The scent of the hotel was very nice. All staff were extremely welcoming and friendly. Buffet breakfast was great.
Stayed in April 2024
Reviewed: April 17, 2024
Nicola
United KingdomVery expensive for food and drinks. The tut tut shop prices are ridiculous. $5 for one cereal bar is outrageous
Facilities were beautiful
Stayed in April 2024
Reviewed: April 17, 2024
Suzanne
United KingdomWe did check in early. But we were told we would be contacted when our room would be ready by text. After handing over our information and being sent the first message to confirm the correct information we were not contacted. After making our way back to the lobby to ask after 5pm we did receive an apology about this mistake. We understand this is a very small issue. However, it meant we didn't get access until later in the day as we thought the room wasn't ready. I will add that this wasn't detrimental to our stay. We were in the position to change plans, but just for future reference.
Accessibility to the parks. Universal express with the stay was an additional bonus. The style and design of the hotel was exceptional. Staff in the Hotel were attentive and pleasant. From the checking in staff, luggage services and ticketing service all within the lobby area. Rooms spacious and clean and tidy. Great stay for a short visit to upgrade universal tickets but to stay in a piece of luxury very close by.
Stayed in April 2024
Reviewed: April 14, 2024
Clare
United KingdomNot much
Clean, tidy and beautifully decorated. Great location
Stayed in April 2024
Reviewed: April 14, 2024
Helen
United KingdomThe location of the hotel was great, loved that we could walk to the parks and checkin and check out with the bags being held was really useful. Didn't have breakfast
Stayed in April 2024
Reviewed: April 14, 2024
Stephanie
United KingdomPrice of bottled water 8$
Ferry Boat and express pass pool area
Stayed in April 2024
Reviewed: April 13, 2024
Claire
United KingdomDining fairly expensive, especially breakfast, and no use of courtesy shower after we checked out (keys didn't work) which was disappointing.
Location is perfect with transport to parks very easy. Room good and cleaning service great. Liked Tuk Tuk shop
Stayed in April 2024
Reviewed: April 13, 2024
Laura
United KingdomFor £400 per night the bottled water could have been complimentary.
Stayed in April 2024
Reviewed: April 13, 2024
Geeta
United States of AmericaNot helpful staff
Location
Stayed in March 2024
Reviewed: April 11, 2024
Jillian
United KingdomNot staying longer.
Close proximity to Universal parks. Hotel is beautiful and smells amazing. We had a great breakfast from Tuk Tuk cafe in lobby. Loved the watet taxi to parks also.
Stayed in April 2024
Reviewed: April 8, 2024
Oya
United KingdomClose to the parks - great sushi bar!
Stayed in April 2024
Reviewed: April 8, 2024
Graham
United KingdomRooms were quite basic for the price paid. Most of the value is in the included express passes for the parks.
Nice pool area and lobby and walking distance to Universal.
Stayed in March 2024
Reviewed: April 7, 2024
Clara
Dominican RepublicThe service was great, the beds and room comfortable and clean. The food was diverse, plenty to choose from. And the best part was it only took a 10 minute walk to reach the parks.
Stayed in April 2024
Reviewed: April 6, 2024
Rachel
United KingdomNothing.
Beautiful building, friendly staff, comfortable rooms. Great to get the unlimited express passes. A short walk or water taxi straight to the parks.
Stayed in April 2024
Reviewed: April 6, 2024
Daniel
AustraliaNothing
Clean and quiet, great proximity to the park for both walking and via boat. Club level staff are amazing and food/drinks great quality.
Stayed in January 2024
Reviewed: April 2, 2024
Rhys
United Kingdom$7.50 for drinking water. Minibar empty.
Ice machine near room. Express passes included
Stayed in March 2024
Reviewed: April 1, 2024
Kate
United KingdomVery expensive for one nights stay but worth it for the fast passes!
A wonderful one night stay with fast passes to the parks. Perfect location and great pool.
Stayed in March 2024
Reviewed: March 27, 2024
Wuqiang
CanadaNothing.
Lucky to choose this hotel for our two day visit to universal studio parks. Very enjoyable!
Stayed in March 2024
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