The room floor in the kitchenette area was sticky, not properly cleaned.

Everything was correct. Room, kitchenette with fridge, bathroom. Not too far from to O'Hare.

Stayed in July 2025

The staff was amazing. So friendly and helpful.

Stayed in August 2025

There was a heavy smell of mold in the room. Toilet ventilation fan should be cleaned. There was a big yellow stain on the shower curtain. A ring of shower curtain was broken. Bedsheets were fine but the room could have been cleaner. There were stains on the ceiling and walls.

Staff members were friendly.

Stayed in June 2025

The A/C is too loud. Could be cleaner.

Nice rooms equipped with the basics.

Stayed in June 2025

providing an iron for the rooms. I spend an hour waiting for an iron and still did not have it and i left without changing my clothes because I couldn't get an iron.

The room was good and spacious. the bed was comfortable.

Stayed in May 2025

It’s really good and we enjoyed our time here. The room was clean and has enough space, the staff was very friendly and I would prefer to stay here next time

Stayed in May 2025

The furniture was filthy had to buy sheets and towels to cover before sitting on it. The floors were dirty, signs need to be posted to control temperature from the wall not the unit. The hallways floors and elevator had a odor, could be detailed clean a little more. Otherwise, l would definitely be back, the staff was pleasant, the location and price were great, there was not alot of foot traffic and no disruption on the floor during my stay, Enjoyed my first time at Mainstay, already recommended it to others!

Stayed in May 2025

The card machine went down so I couldn’t get my room card and I waited over an hr for maintenance to drive down and fix it. Also the room only had 1 large towel and 2 small face towels.

I wasn’t told about breakfast while checking in

Stayed in May 2025

No breakfast. They have even shut the gym. TV doesn’t work. Wifi is pathetic

Location. I liked it when it was Hawthorn

Stayed in April 2025

Very tired building really could use some maintenance. There were a couple of tiles in our bathroom floor that were completely loose. It was clean though.

Stayed in April 2025

No breakfast even though they have a breakfast nook. The halls smell like weed and that stench wafts into the room when the door is open. My room was not as clean as it should have been, particularly in the bathroom.

It wasn’t far from where I was going for work. The bed was comfortable and the noise level was quiet.

Stayed in March 2025

Uncomfortable bed and noisy guests upstairs

Location

Stayed in March 2025

Gap around the door frame Broken ice maker. Loud intermittent bearing sound on fan motor on heater. There is no recliner in the room, just a hard chair. Shampoo, paper towel, tea out of stock for over a week.

Price. Dishwasher.

Stayed in March 2025

Room needs a deep clean. Kitchen utensils were dirty in drawer. Dirty drapes. Cold air leaks in from around heater. The chair is uncomfortable if you sit in it any length of time. TV is small and attached to dresser. Difficult to see tv laying on bed. Washers don't accept credit cards directly. You must download their ap. No coins at front desk for washers. At night desk clerk hides in back room. Doesn't come out when you call him, but comes out when phone rings? They can see us on camera, hear the phone ring. but won't come out when we're standing there asking for help at midnight?

Dishwasher and garbage disposal! Bright bathroom light. Haven't seen a roach entire 3 week stay. Love the ice maker!!!

Stayed in January 2025

Loud guests heard through bathroom vent and uncomfortable bed mattress.

Stayed in January 2025

TV is too small. Not viewable from bed. Chair is uncomfortable, fabric is dirty.

Brighter and cleaner than Extended Stay. Haven't seen any roaches.

Stayed in January 2025

Bad smelling order of big chair in room.like something sprayed on i

I didn't eat breakfast I missed due to not being a early riser

Stayed in October 2024

There’s various weird smells

Room was spacious and set like an apartment

Stayed in August 2024

There’s various weird smells

The room was spacious and set like an apartment

Stayed in September 2024

When we first came in there was a very unpleasant scent in the room, the room kinda smelled old. It wasn't dirty, it was just an old kinda smell to it. Also we only had like half a roll of toilet paper on the roll. But overall it was decent for a 1 night stay.

The staff was nice

Stayed in August 2024

The garbage can full of trash and not picked up for days

How close it was for work

Stayed in August 2024

The building looked run down - the floor tiles had cracks in it. The hallway carpet had stains that haven't been cleaned. The elevator was also dirty looking.

My hotel room was clean. The location was close to my conference venue. The parking lot was well lit and I felt my car was secure and safe. The front desk staff was helpful.

Stayed in August 2024

Smell/odor in hallways

There was cleaning issues and smell/odor in hall ways. One exit door always had very bad smell.

Stayed in July 2024

Only complaint was the pillows, they were very uncomfortable small and thin.

Loads of space for price and friendly staff, location was great target Starbucks and raising canes right down the road.

Stayed in June 2024