313 Baskins Creek Road, Gatlinburg, TN 37738, United States of America
#11 of 539 hotels in Gatlinburg
Guests' ChoiceBased on 924 hotel reviews
9.2Cleanliness
9.4
Comfort
9.3
Location
9.7
Facilities
9.2
Staff
9.5
Value for money
9.3
Free Wifi
9.3
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: June 18, 2024
Terry
United States of AmericaRoom size was small. Someone may want to try a different facility with bigger rooms if they want to stay for more than 2 nights. Bathroom was very small with hardly any counter space.
Price and location makes Marshall's worth trying. Great for a couple night getaway.
Stayed in May 2024
Reviewed: June 17, 2024
Tamra
United States of AmericaNo dislikes! Very satisfied!
Cabin style, comfortable, very clean and tidy, within walking distance to the strip. Very Friendly Staff..
Stayed in June 2024
Reviewed: June 17, 2024
Amber
United States of AmericaThere wasn't anything we didn't like. Our stay was perfect, and we plan on staying there every year.
The room was extremely clean and very cute. It felt like we were staying in a cabin with the wood paneled walls, ceiling, and hardwood floors. The location was perfect and allowed us to walk everywhere instead of fighting traffic.
Stayed in June 2024
Reviewed: June 14, 2024
Jessie
United States of AmericaThe hotel was updated and very clean. It was in a great location, easily walk to all the attractions and restaurants. My kids loved the pool.
Stayed in June 2024
Reviewed: June 14, 2024
Libby
United States of AmericaGreat location. Sitting out listening to the creek was so relaxing.
Stayed in June 2024
Reviewed: June 10, 2024
Tonya
United States of AmericaMattress could be updated but not terrible
Love the location and cleanliness of the room
Stayed in May 2024
Reviewed: June 10, 2024
Melissa
United States of AmericaParking was very tight
Great location, small and quaint .
Stayed in June 2024
Reviewed: June 10, 2024
Melissa
United States of AmericaI do not have any dislikes.
This property is within walking distance of downtown Gatlinburg.
Stayed in June 2024
Reviewed: June 7, 2024
Patricia
United States of AmericaEverything was great!
Stayed in June 2024
Reviewed: June 6, 2024
Charles
United States of Americathere was no breakfast,,but we didnt care about that. The rooms were so comfy ,they looked like you were in a cabin.We will be staying here again and again,,,just loved it!!
Stayed in April 2024
Reviewed: June 5, 2024
Brian
United States of AmericaThe staff was absolutely fantastic. I can’t say enough Good Things about them. My wife and I were celebrating our Honeymoon and they helped make it perfect. We will definitely be staying with them again. Beautiful area. Fantastic accommodations and they make you feel like family. Thank you for an amazing experience. Brian & Alice Stanley
Stayed in June 2024
Reviewed: June 4, 2024
David
United States of AmericaThe pool was extremely cold. We had to limit the time our 3 year old son spent in it
It is close enough to walk basically anywhere on the parkway
Stayed in June 2024
Reviewed: June 3, 2024
Jennifer
United States of AmericaEverything! Clean room, close to the main strip and the owners are awesome!
Stayed in June 2024
Reviewed: June 1, 2024
Martha
United States of AmericaThe rooms are a little small. Not a deal breaker for me, if I go back to Gatlinburg I will stay here again.
Stayed in May 2024
Reviewed: May 31, 2024
Jessica
United States of AmericaVery clean, very friendly staff! Would recommend.
Stayed in April 2024
Reviewed: May 28, 2024
Will
United States of AmericaRooms are not very big.
Very clean facility with helpful staff.
Stayed in May 2024
Reviewed: May 28, 2024
Cindy
United States of AmericaNo shelving in the bathroom to store the essentials.
Marshall's Creek was located a short walk to the main street in Gatlinburg.
Stayed in May 2024
Reviewed: May 28, 2024
Daniela
United States of AmericaFabulous find in the heart of Gatlinburg, very close to all the sights by foot.
Stayed in May 2024
Reviewed: May 22, 2024
Raymond
United States of AmericaCould use more hooks and/or towel rods in bathroom and room for hanging towels and clothes.
Rustic, cosy and comfortable. Liked the small motel type vibe. Rooms are on the small side but was not a problem for us. 2nd time staying at this motel.
Stayed in May 2024
Reviewed: May 20, 2024
Annalise
United States of AmericaThe only thing I didn’t like is I couldn’t get the Gatlinburg visitors channel, but that is the only thing
We loved being close to the parkway but night right on it, being creekside was perfect! The rooms were cozy and comfy!
Stayed in May 2024
Reviewed: May 19, 2024
Kevin
United States of AmericaCant think of anything I disliked about my stay or the motel.
Very clean, owners were super friendly and courteous. Quiet and within walking distance to the areas many amentias Gatlinburg has to offer. I would recommend this location for anyone who wants to be close to town but just slightly away from the strip. I will absolutely stay here again.
Stayed in May 2024
Reviewed: May 16, 2024
Michael
United States of AmericaThe only thing I didn't like was that the curtains let in too much light. I'm the type who likes it as dark as possible, but that's not by no means a deal breaker for me.
Location is great. Close enough to walk into town but far enough you don't catch the noise from the traffic on the main strip. I've seen bears in the parking lot here more than I've not during my stays. I've stayed here several times and always enjoy my stay.
Stayed in May 2024
Reviewed: May 15, 2024
Salena
United States of AmericaThe room was small, but I knew that . that didn't bother me at all. it was so cozy. I would stay there again.
The room was excellent. The bed was so comfortable. it was walking distance to the strip. I got to see a bear. that was exciting.
Stayed in April 2024
Reviewed: May 11, 2024
Poole
United States of AmericaThe floor was dirty and needed to be swept. But no big deal everything else was clean and I enjoyed my stay.
We stay here every time we come. Love the place. The last 2 times we have seen bears right by the motel which we love. I love that we can walk to everything but it's also just far enough from the street that at night it's peaceful and quiet. No road noise.
Stayed in May 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content