The owner of the building

The property was in a great location. However it does need a lot of repairs. While there the first night we were evacuated due to a carbon monoxide leak that apparently the owner knew about but did nothing about it. I am thankful that no one was fatality hurt but not thankful on how the owner handled the situation. The manager and staff got a lot of bad vibes from people and they were not the ones at fault. They were unable to do anything because they could get fired and that alone shows how corporate is for them. I actually think through what the staff and manager went through that they should sue the owner for the bad vibes they got. My dad is a Vietnam veteran whom grew up in that area. He had a stroke two years ago and was unable to make a trip till this time. He is handicap and in a wheelchair and to be evacuated in the middle of the night like that was very inconvenient. We did stay the rest of our reservation after that and the staff did all they could to make it comfortable for him and us. I think the owner owes the people a refund for that entire night stay. Instead he only wanted to do 25 dollars. I believe in all fairness that is unacceptable. I believe he owes the patrons an apology for that night and he needs to spend the money to fix the place.

Stayed in May 2024

Ease of entry was nice but refund was justified due to fact that the wrong room was booked for my stay with a pet

First floor convenience and ease of entryway

Stayed in March 2024

Looked like they were having some plumbing issues as there were several exposed pipes in the hall ceiling.

Breakfast pancakes were nice. Comfortable beds.

Stayed in January 2024

Check.in seemed confused because I had booked through a third.party

Quiet and clean

Stayed in December 2023

The walls were rather thin. There was a lot of noise that woke us up from time to time. The tv would often go out and was slow to reconnect.

The location was very nice. It was close to where we needed to be.

Stayed in November 2023

Bathroom had kitty litter under the bathroom sink. Carpet needs replacing.

Stayed in October 2023

Public areas need refreshed Poor breakfast selections

Bathroom

Stayed in September 2023

Staff was rude and unprofessional duplicate charged my card, computers at front desk werent working ....need i continue

Location

Stayed in September 2023

Breakfast wasnt terrible, but wasnt great either. Parking with a boat was tricky.

The clean Bathroom! Being so close to Sutton Lake!

Stayed in September 2023

the tv signal wasn't great and it kept freezing. no refrigerator in the room if that matters to you. expect a little issue with checking in, as other people have reported issues with it as well as we did.

nicer than expected. spacious room. basic breakfast but it was nice. staff was nice.

Stayed in August 2023

Room I booked in advance was not available upon arrival. Staff are not the friendliest. Prescription medication found in floor of room.

This was my second time staying here, traveling with pets on both occasions. The first time, we chose a pet friendly room and then called the hotel to double confirm that we had pets and that a pet room was available. When we called, they seemed slightly irritated that we had. We assumed this was because we had already specified a pet friendly room and didn't need to call, despite the fact that the website mentioned that we should do so. Based on this experience, we did not call after booking the second stay. Upon arrival, the staff seemed very put-out and stated that she just wasn't sure that she even had a pet friendly room available despite the fact that I had booked a pet friendly room months in advance, specifying 2 dogs. She finally placed us in what was reportedly not a pet friendly room, but was in the pet friendly wing in a handicap accessible room. We didn't get the suite that I had booked and paid for as she claimed that no suites were pet friendly despite the fact that I had booked and received a suite on my prior stay. She explained that there is nothing in their system to notify them that a room has been booked as pet friendly unless a guest has called and staff have then put up a physical note to make other staff aware. I find this difficult to believe and/or that it wouldn't have done any good to call ahead as I booked several months in advance. That sticky note would've likely been long gone. Long story short, DO actually call to confirm that your room will be pet friendly, both at the time of booking and again shortly before your stay if there is much of a time gap. Be prepared to pay notable pet fees per pet. Also, check your room for cleanliness/pet safety before letting your dogs loose in the room. We found a prescription pill under the edge of one of the beds. On the plus side, breakfast is better than average for a hotel breakfast and included a pancake maker and hot gravy and biscuits.

Stayed in July 2023

1. Facility needs a lot of repairs. Air units not working, door card readers not working, open ceiling tiles in first floor hallways with exposed and dripping pipes, carpet uneven. 2. This facility doesn't communicate well with Booking.com. Our reservation was canceled, but reinstated; over the next couple days,, I overheard other guests being told that their Booking.com reservations were canceled too.

Staff were great.

Stayed in June 2023

Very run down, ceiling tiles missing in hallway, front desk inattentive, drive up is ridiculously steep.

Stayed in July 2023

Ceiling in hallway still needs repair apparent water leak and ceiling has been missing over a year

Stayed in July 2023

Carpet in room felt damp and had a stain. Ceiling tiles were moved in hallway, exposing piping.

Easy check in, front desk staff was very helpful. Quiet setting.

Stayed in June 2023

You pet policy was unfriendly and unwelcoming. Placing us on the third floor and making us carry our dog down two flights of stairs was rude. Why do you forbid your guests with pets from using the elevator and walking through the lobby??

Location and staff

Stayed in May 2023

Cheryl was very friendly n helpful!!!

Stayed in May 2023

The bedding was very used and didn’t make us feel good about getting in the bed. They were scratchy from age and not a great look.

The location was great!

Stayed in April 2023

The comfort of the beds, the room equipment

The staff

Stayed in April 2023

comfort and price

the staff

Stayed in April 2023

no fridge, continental breakfast wasn’t very good and the pancakes were about the size of quarters, literally. same leak in the downstairs hallway with buckets to catch water, was there the last time I was there. only ice machine is on the first floor. TV froze up constantly. There aren’t many options in that area so I’ll probably stay again. I was comfortable. nice view from my window. I also like that you can open the window. Plenty of parking.

location

Stayed in September 2022

The pillows are like bricks and the entire place smelled funny.

Seemed clean and a decent location! Enjoyed that the windows opened.

Stayed in September 2022

First impressions count, stained roof as you walk into reception, doesn’t give that reassuring feeling you’re looking for. Pet friendly doesn’t normally mean a Doberman behind the front desk roaming around, barking when people go to front desk. TV was useless, picture froze multiple time a minute for a few seconds on all channels. Sometimes it froze for minutes - TV is a basic requirement in a hotel, it’s not hard to get right. Staff put the TV issues down to weather, wasnt even raining at the time, it was a constant issue throughout the stay. When you look through previous reviews from 4 or 5 months ago the same problem was occurring with the TV. Bedding had stains on top covers.

Location was good. Room was clean with the exception of stains on top of bedding. One of the staff members was trying hard to be friendly, others not so much.

Stayed in September 2022

The breakfast was disappointing. It was more minimal than any breakfast I have ever he. Not pandemic friendly. There was m open jar of peanut butter to share md two squeezable bottles of jam. Rooms were super small

The price was goody.

Stayed in August 2022