Next to the hotel there is a construction site that caused noise in the early morning hours. Nowhere was it mentioned that such a problem exists. We arrived a day late because there was an Air Canada strike and our flight was canceled. Despite repeated requests to the hotel, I did not receive any compensation, even though I booked two expensive rooms.

Stayed in August 2025

Super nice hotel. Unfortunately, there is an issue staying on the last floor, right below rooftop bar. The views are great, but there may be some late night noise, particularly music on weekends. However, the main problem is that the staff working at the rooftop bar instead of using the elevator, they use the 17th floor, where there are hotel rooms, like mine, to bring or take out crates, bottles and other very noisy material. Avoid the last floor (17th). Other than that it is a very nice hotel.

Nice style, location

Stayed in August 2025

Better cleaning floor in room. There is construction next door , but if you have high floor then it’s perfect .

Room size , staff was so nice and helpful with everything we need . Very nice bar and restaurant. Perfect location . Shampoos I love here it’s Le Labo .

Stayed in August 2025

The bed wasn’t super comfortable and the pillows were too hard which gave us a neck pain. Also the shower was a handicapped shower and every time we would shower there would be flooding on the bathroom. Also the AC was very loud. It didn’t gave controls so it either shut down or it was very loud and it kept us awake some nights.

The location is very good. It’s in SoHo and very close to great restaurants and shops. The room we stayed in was very bright and spacious, and we had a wonderful view of the financial district.

Stayed in August 2025

We were never informed about the operating hours for the pool and breakfast, and unfortunately, we only found out they were closed upon arrival. As a result, we were only able to enjoy these amenities for one day out of our two-day stay. This was especially disappointing, as I had planned to spend more time at the outdoor pool with my family.

Good location, outdoor pool

Stayed in August 2025

Great as usual!

Stayed in May 2025

i booked a room of 29 square mete, but the room is much smaller 20-22 square meter max

good location, modren comfortable and new decor rooms

Stayed in August 2025

The location is not in the heart of soho but on the edge near canal street so could feel a bit unsafe at night. There is construction around which is heard even at the 15th floor. Sound insulation was overall bad we were bothered by the noise from the elevators and other rooms. There are parties at the bar downstairs on the weekend very noisy very late. Towels were patially torn. Cleaning services were so-so.

Nice room, good size, good design, bed was comfortable. Pool at roof bar was nice.

Stayed in August 2025

Great location and a nice room

Stayed in June 2025

The pool is only open until 2 or 4 for guests as they seem to prioritize that space as a bar for non-guests. That was really, really disappointing as I was staying there on a work trip and was hoping to use the pool when I was finished for the day around 4pm. Temperatures in the city were over 90 degrees. The pool was part of why I chose the hotel and I never got to use it.

Kind staff, nice facilities, location.

Stayed in July 2025

The pool closed really early so we couldn’t use it much and the gym was pretty small

Loved the room, always super clean and amazing location . Also perfect breakfast all the time

Stayed in June 2025

The shower could be more sealed.

The location

Stayed in June 2025

Staff

Amenities location

Stayed in June 2025

The room had some scratches and marks on the table so made it feel a bit dated. There was building work going on in front of our room, it didn't bother us as we were already up but could be a problem if you wanted a lie in.

The views are amazing if you get a Manhattan Corner room. Rooftop bar is also excellent and we had great service from everyone here throughout our stay. The breakfast was great with a lot of healthy options.

Stayed in May 2025

Pool wasn't open

Great location, comfy bed, cool roof bar

Stayed in April 2025

Room was a bit too small.

location was very good. Staff behaviour was very good

Stayed in March 2025

Very comfortable beds, quiet room. Great location

Stayed in April 2025

Select a higher room as outside is very noisy 24/7.

Very stylish hotel in a great SoHo location. Modern, clean, helpful, friendly staff and great art throughout the hotel.

Stayed in April 2025

Staff is always smiling and nice

Stayed in April 2025

The room was nice but not enough light when it gets dark. The sound proof was not good enough so I was wake up by a loud noise from next door and from the corridor couple nights ago Also Saturday night the music was loud until like almost 1:30 am The staff was very nice and helpful Location is very good

Stayed in March 2025

We loved the hotel, the location was great and the staff were very friendly and helpful! Good size room and very comfortable beds.

Stayed in March 2025

A longer stay !

Location, very comfortable beds

Stayed in March 2025

Advertised as five star hotel is quite excessive and services available do not match it. We arrived before 21:00 pm and there was nothing available to eat, not restaurant, bar food or room service. Breakfast offering quality and price wise was appalling, For € 80 you get four pieces of bread and slices of burned bacon, very small cup of blueberries and two eggs and cup of coffee for two. Juice or cappuccino are extra. I recommend to go nearby Sabelles, Otter or around the corner to Soho Deli in Soho Grand Hotel for much better deal. Water pressure in the building is so weak that the overhead shower did not work at all and had to manage with hand held shower head. Also the sewer did not work well.

Location in close to Canal street is great for scrolling Soho, Noho and Downton.. Underground connections to all part of Manhattan and Brooklyn are close by. The building is also very quiet and views from upper floors great. Room was compact and the bed was great. Personell was also very polite and helpful.

Stayed in January 2025

No pool available or sauna. Room quite small and view less than anticipated. Cost did not reflect room size and lack of pool/sauna

Excellent staff at breakfast and breakfast good. Friendly staff in Jimmys bar. Helpful staff on reception.

Stayed in December 2024