269 North Frontage Road, New London, CT 06320, United States of America
#4 of 7 hotels in New London
Guests' ChoiceBased on 725 hotel reviews
5.6Cleanliness
6.4
Comfort
6.5
Location
7.2
Facilities
5.9
Staff
6.5
Value for money
6.5
Free WiFi
6.2
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 14, 2024
Wetherby
United States of AmericaBathroom door sqweeked every time it opened or closed so it would wake you up if you were sleeping if someone used it. Could not connect to wifi no matter what we tried.
The pool, breakfast was OK but their coffee could be improved.
Stayed in April 2024
Reviewed: March 25, 2024
Darrien75
United States of AmericaThe hallways had a mildew-like odor. There were no elevators. Some doors leading from outside were broken so they did not lock. There was heavy police activity during the stay with an officer hiding behind a wall surveilling a suspect. Waited until that ceased to enter the property.
The price was reasonable.
Stayed in March 2024
Reviewed: March 24, 2024
Marilou
United States of Americathe staff does not make you feel welcome. The coffe maker in our room is broken and the staff did not do anything to resolve it. The shower head is too low. If you are over 5 foot over you have to bend over to shower. Breakfast as they call it is terrible. Same breakfast for 3 days. Artificial eggs. No tea available. Floors are sticky. They said they have bar in house but there is nothing in it. Ambience is not inviting.
Stayed in March 2024
Reviewed: March 18, 2024
Kerri
United States of AmericaSmell of cigarette smoke in the hallway of my building. And the very small square pillows on the bed!!! Although the room shows breakfast included. And the sign says breakfast 6am-9am No breakfast appeared to be prepared when I checked out at 6:50 am
Location is great. Arrived around 3 am checked out by 6:50am paid full price plus incidentals. Wasn’t enough time to analyze full property.
Stayed in March 2024
Reviewed: March 11, 2024
Douglas
United States of Americaheating unit didn't work, hot water went off half way through my shower, counters were not clean by suite sink, no internet in room only lobby.
Bed was comfortable and clean so was the bathroom. Ease to highway.
Stayed in March 2024
Reviewed: February 11, 2024
Astrid
GermanyThe bath tub looked old and you could feel the springs of the matrace when I laid down. But I actually slept well on it.
The price and that it was easy to reach from interstate
Stayed in February 2024
Reviewed: December 24, 2023
Dirome
United States of AmericaNo negative concerns
Accommodations in close Proximity to where my scheduled fishing trip was located.
Stayed in November 2023
Reviewed: December 11, 2023
Collins
United States of AmericaStaff didnt communicate very much just passed a slip to sign. Would e loved for a family of four the beds to be bigger or there to be an easier way to contact for room service. (phone in the room)
It was clean and quiet.
Stayed in December 2023
Reviewed: November 29, 2023
Kleemann
United States of AmericaNo landline phones in room so no contact with the lobby unless you walked there..problematic wifi didn't help the situation either.
The breakfast was good...unfortunately not too much else was.
Stayed in November 2023
Reviewed: November 10, 2023
Thomas
United States of AmericaSewer gas was coming from the broken sink. I had to plug up with kleenex. The entire room had a peculiar smell. All the ice machines were broken except 1 and when I found it it did not meet my expectations so no ice. Breakfast was so pitiful we didn't even go to breakfast when we were checking out.
Room was big
Stayed in November 2023
Reviewed: November 4, 2023
Mario
AustriaStaff spoke hardly any English
Space and amenities
Stayed in November 2023
Reviewed: October 30, 2023
Claudia
United States of AmericaThe door had a broken bolt, the telephone did not work and the room was smelly. I asked to be moved to another room, but in the new room, there was a full kitchen, a an electric stove with pots and pans, knives, cups, plates and a dishwasher!!
I liked the availability & price
Stayed in October 2023
Reviewed: October 28, 2023
Alexandra
United States of AmericaFresh Eggs, bacon, granola, yogurt, fresh fruit
Breakfast was just ok, it could have been a little better.
Stayed in October 2023
Reviewed: October 26, 2023
Thomas
United States of AmericaVery old facility, needs at least a facelift badly
Bed comfortable. Room clean. Breakfast good for being free.
Stayed in October 2023
Reviewed: October 15, 2023
Kristi
United States of AmericaThe room smelled really weird it was not pleasant
Everything was great but the room smelled weird
Stayed in October 2023
Reviewed: October 9, 2023
Roann
United States of AmericaHad to ask for 2 days to get the room cleaned and new towels. Arrived on a Wednesday and didn’t have the room cleaned until Saturday.
It was close to where we needed to be and close to places we wanted to go like mystic and the beach
Stayed in October 2023
Reviewed: October 9, 2023
Kevon
United States of AmericaVery noisy at night. Near a nightclub/bar. Loud people walk outside late at night, including bouncing a basketball. The morning after my first night, I asked room service to come back in a half hour as I was finishing dressing a leaving within 15 minutes. I did not receive room service the 4 days of my stay.
Stayed in October 2023
Reviewed: October 7, 2023
Diana
United States of AmericaIt was not Al it advertised. The pool was freezing cold. The lounge was open but not staffed. The a/c and stove didn’t work in the room. The building itself seems old and in need of being updated.
The property was located in a good area to where we wanted to visit. The staff was friendly.
Stayed in October 2023
Reviewed: September 13, 2023
John
United States of AmericaNo elevator.
Great location for us. Pleasant staff.
Stayed in September 2023
Reviewed: September 9, 2023
Arturo
United States of AmericaA little bit old, but it works for me
BF was good, I enjoyed my stay. Pool was great. I'll be back 😁.
Stayed in August 2023
Reviewed: September 8, 2023
Katherine
United States of AmericaToilets clogged.no towels at pool area.breakfast closed early. Staff helpful but no smiles
Stayed in September 2023
Reviewed: September 4, 2023
Maria
United States of AmericaLight bulb missing in the night table lamp. Little insects in bathroom. The breakfast...go eat somewhere else.
Excellent location. I was leaving my daughter at Connecticut College. Very close to Target, mall and restaurants. Comfortable beds.
Stayed in August 2023
Reviewed: August 28, 2023
Paul
United States of AmericaNo toilet paper in room. AC was leaking onto carpet.
Not far away from the city.
Stayed in August 2023
Reviewed: August 22, 2023
Donald
United States of AmericaBreakfast did not have any eggs.
Stayed in August 2023
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