Reviews of Omni Berkshire Place This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
21 East 52nd Street, Midtown East, New York, NY 10022, United States of America
#47 of 416 hotels in New York
Guests' ChoiceReview Score
Based on 957 hotel reviews
8.7Score breakdown
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Cleanliness
9.1
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Comfort
9.2
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Location
9.6
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Facilities
8.6
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Staff
9.2
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Value for money
8.2
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Free WiFi
8.0
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Reviewed: April 26, 2024
Adamczyk
United States of America3 Reviews8.0Very Good- • Leisure trip
- • Solo traveler
- • Deluxe King Room
- • Stayed 4 nights
No coffee in room - ordering a small pot from room service was >$20.
Great location in Manhattan, very nice comfortable room.
Stayed in April 2024
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Reviewed: April 22, 2024
Zendt
United States of America2 Reviews9.0“Trip to New York.”- • Family with young children
- • Executive King Room
- • Stayed 2 nights
- • Submitted from a mobile device
The street was a bit noisy at night.
The location was great. The staff was outstanding. The room was clean and well maintained.
Stayed in April 2024
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Reviewed: April 20, 2024
Andrea
Taiwan6 Reviews2 helpful votes9.0“Would stay again if want to do touristy things.”- • Business trip
- • Solo traveler
- • Deluxe King Room
- • Stayed 2 nights
Room for improvement: the bathroom is very comfortable and it has a tub, but I would recommend to update the bathrobes and towels to match the quality of the bedroom because they seemed really used.
I loved the location of the hotel, it was very central and close to everything that I wanted to do. The room was nice and comfortable and the toiletries were good. The staff was very helpful and friendly.
Stayed in March 2024
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Reviewed: April 16, 2024
Bosek
United States of America1 review10“Great location, wonderful doormen, friendly front staff, beautiful room”- • Leisure trip
- • Couple
- • Executive King Room
- • Stayed 2 nights
- • Submitted from a mobile device
Very friendly staff. Super accommodating
Stayed in April 2024
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Reviewed: April 13, 2024
Dominic
Canada2 Reviews1 helpful vote10“My go to place for a NY stay without need for car, bus, taxi or uber transit.”- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 2 nights
- • Submitted from a mobile device
Middle of downtown NY, walking distance to Radio city music hall, Central Park and time square. Valet parking. Smiling and courteous employees.
Stayed in March 2024
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Reviewed: April 12, 2024
William
United States of America2 Reviews10“We will stay at this property next time, no question.”- • Leisure trip
- • Family with young children
- • Deluxe King Room
- • Stayed 3 nights
- • Submitted from a mobile device
Possibly the bar hours/selection of premium liquor, but we had an overall amazing experience at this hotel.
Location was amazing; staff went overboard to make check in/out pleasant and fast; very personable door staff. A pleasure in every way!
Stayed in April 2024
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Reviewed: April 11, 2024
Shanna
United States of America10 Reviews1 helpful vote9.0“Can’t wait to stay here again!”- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 3 nights
- • Submitted from a mobile device
I didn’t like that we could still hear so much street noise even on the 14th floor.
The location was fantastic, the property was lovely, and Lenny the Doorman was the BEST! So nice! The food was amazing! Try the truffle fries, so good!
Stayed in March 2024
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Reviewed: April 9, 2024
Mary
United Kingdom8 Reviews8.0“Definitely return to stay when next in NYC”- • Leisure trip
- • Couple
- • Deluxe Double Room with Two Double Beds
- • Stayed 7 nights
- • Submitted from a mobile device
Bar and food facilities not open all day
Location
Stayed in March 2024
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Reviewed: April 8, 2024
Teresa
United States of America1 review8.0“Good base location in the city.”- • Leisure trip
- • Family with young children
- • Deluxe King Room
- • Stayed 3 nights
- • Submitted from a mobile device
The interiors need updating. I expected more information about the hotel, restaurant, ect. in the room but needed to get it online. The room was very warm and didn't realize that the room's have unit wasn't on. Wish the staff would have informed us that we would need to turn it on.
The staff was very accommodating. Location was right off of 5th Ave., so the location was in walking distance to many sites. Facility was very clean.
Stayed in April 2024
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Reviewed: April 8, 2024
Shane
United States of America8 Reviews9.0“Helpful staff and the location was great!”- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 3 nights
- • Submitted from a mobile device
Elevators were slow, rooftop terrace was disappointing.
Friendly staff and fantastic location
Stayed in March 2024
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Reviewed: April 4, 2024
Oleg
United States of America13 Reviews8.0Very Good- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 2 nights
- • Submitted from a mobile device
A bit more expensive for this type of room.
Location.
Stayed in March 2024
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Reviewed: April 4, 2024
James
United Kingdom22 Reviews1 helpful vote9.0“Excellent location and very helpful staff but expect better service for the price.”- • Leisure trip
- • Family with young children
- • Berkshire Suite
- • Stayed 3 nights
- • Submitted from a mobile device
Sofa bed for the children was not made up on arrival. They were no drinks in room - we had requested a kettle but it wasn’t there. No complementary water. Had to request a drinks tray. Power went out in the room. Our room was next door to the lift shaft and you could hear the lift going up and down constantly. Room was very dark. Didn’t refresh the room, yet again we had to request this.
Excellent Location. The staff were extremely friendly and professional and the bed was comfortable. Hotel easily facilitated a late check out.
Stayed in April 2024
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Reviewed: April 2, 2024
Michael
United States of America10 Reviews5 helpful votes9.0Wonderful- • Leisure trip
- • Family with young children
- • Deluxe King Room
- • Stayed 2 nights
The Omni's national computer system was down for days in part or in whole, depending upon the time of day. For the reason, they could not make room keys upon arrival or until the next morning. That said, the staff setup wine and snacks to compensate for the longer check-in process, then had a manager escort us to the room to allow entry with his master key. The local staff did an excellent job of handling the national, system failure.
Excellent location and very friendly, helpful staff.
Stayed in March 2024
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Reviewed: April 2, 2024
Sergey
Israel28 Reviews2 helpful votes10“Excellent place for work trip”- • Business trip
- • Solo traveler
- • Deluxe King Room
- • Stayed 2 nights
The room was very tidy and clean. Bad and bathroom are comfortable. Wifi works well. The place is very convenient for work trip.
Stayed in March 2024
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Reviewed: April 1, 2024
Michael
United States of America14 Reviews9.0“Would stay here again. No better location.”- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 3 nights
- • Submitted from a mobile device
Excellent location. Very friendly staff. Nice, clean large room.
Stayed in March 2024
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Reviewed: March 31, 2024
Jill
United Kingdom29 Reviews2 helpful votes10“Wonderful…”- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 4 nights
- • Submitted from a mobile device
Mothing…
Large rooms, quiet, clean, amazing staff, great food…….
Stayed in March 2024
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Reviewed: March 29, 2024
Bailey
United States of America1 review10“We loved our stay at Omni Berkshire place!”- • Leisure trip
- • Travelers with friends
- • Deluxe King Room
- • Stayed 3 nights
- • Submitted from a mobile device
Everything was very clean, the staff were very friendly and attentive, our room was spacious and comfortable. We had no complaints!
Stayed in March 2024
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Reviewed: March 29, 2024
Meshal
United States of America3 Reviews1 helpful vote10“Recommended”- • Leisure trip
- • Couple
- • Executive King Room
- • Stayed 3 nights
- • Submitted from a mobile device
The location is amazing walking distance to 5th Ave and central park
Stayed in March 2024
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Reviewed: March 29, 2024
Larissa
United States of America3 Reviews10“Felt safe and comfortable”- • Leisure trip
- • Family with young children
- • Deluxe Double Room with Two Double Beds
- • Stayed 3 nights
- • Submitted from a mobile device
Quiet, clean, well-staffed. Great location.
Stayed in March 2024
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Reviewed: March 28, 2024
Gabrielle
United States of America1 review9.0“Other than our elevator adventure we really enjoyed our stay !!”- • Leisure trip
- • Family with young children
- • Deluxe King Room
- • Stayed 2 nights
- • Submitted from a mobile device
We had an unusual elevator experience. It felt like it dropped precipitously for four floors, bounced, paused, we held our breath, the doors wouldn’t open. Then it very slowly descended two more floors. Opened on a random floor, and we walked down the stairs. We informed the staff who said it would request service, but they didn’t close that elevator. We were surprised. It seemed concerning.
We were next door to our daughters! The room was clean and comfortable. Loved the bath products!! Great location, close to MOMA , theater and Ess a Bagel! Some of my favorite things in the city. Loved the essence water near the concierge desk. Staff was lovely and responsive!
Stayed in March 2024
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Reviewed: March 28, 2024
David
United States of America1 review8.0“Good accommodation and location”- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 2 nights
- • Submitted from a mobile device
No coffee in room or in lobby. Only available in the restaurant
Room was clean and comfortable
Stayed in March 2024
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Reviewed: March 28, 2024
Dafni
Cyprus14 Reviews9.0Wonderful- • Leisure trip
- • Family with young children
- • Deluxe King Room
- • Stayed 2 nights
- • Submitted from a mobile device
The room was a bit dark.
Location, communication, clean room
Stayed in March 2024
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Reviewed: March 27, 2024
Shelley
United States of America1 review9.0“Great location!”- • Leisure trip
- • Family with young children
- • Deluxe King Room
- • Stayed 2 nights
- • Submitted from a mobile device
Great location!
Stayed in March 2024
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Reviewed: March 26, 2024
Mattingly
United States of America1 review10“Staff is quite personable & location very walkable to many key locations.”- • Leisure trip
- • Group
- • Deluxe Double Room with Two Double Beds
- • Stayed 4 nights
- • Submitted from a mobile device
There was one bartender (no names) that needed an attitude check but that was his problem not ours.
Special pluses - Lenny the doorman, Jessica at front desk, Mary Murphy concierge & Maria in housecleaning. Also the location of the hotel was excellent!
Stayed in March 2024
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