Reviews of Best Western Orlando Gateway Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
7299 Universal Boulevard, Orlando, FL 32819, United States of America
#284 of 391 hotels in Orlando
Guests' ChoiceReview Score
Based on 5612 hotel reviews
7.5Score breakdown
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Cleanliness
7.6
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Comfort
7.7
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Location
8.9
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Facilities
7.6
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Staff
8.5
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Value for money
7.8
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Free WiFi
8.3
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Reviewed: May 12, 2024
Peter
Germany33 Reviews1 helpful vote8.0“Just one night in Orlando, close to ICON Park and Interstate 4.”- • Leisure trip
- • Family with young children
- • Standard Room with Two Double Beds
- • Stayed 1 night
The Air Condition was too cold, i needed to adjust it, the chair at the desk in the room was outdated and uncomfortable.
The reception service was very kind and helpful to get our boarding passes printed. Unfortunately the printer in the business center did not worked properly, even with the help of the reception personnel. Very kind personnel.
Stayed in May 2024
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Reviewed: May 12, 2024
Mauricio
Brazil4 Reviews7.0Good- • Business trip
- • Solo traveler
- • Standard Room with Two Double Beds
- • Stayed 6 nights
The hotel has a cloud that prevents emails from being sent via Outlook Express when connected to the hotel's WiFi. This is common to find in hotels in general. But in this hotel something happened that had never happened to me before: Even routing through my cell phone, with my own wifi, I couldn't send my emails. I had to leave the hotel, stay out of wifi range, so I could send my emails via my cell phone's wifi. This is horrible when traveling for business.
Stayed in May 2024
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Reviewed: May 8, 2024
Tammy
United States of America15 Reviews2 helpful votes9.0“I’ll be back, great location!”- • Leisure trip
- • Solo traveler
- • Deluxe Double Room with Two Double Beds with View
- • Stayed 3 nights
- • Submitted from a mobile device
I didn’t like that the walls were very thin. It gets noisy when people above you walk hard and you basically can hear everything going on.
The location is central to everything. Easy access to the major highway, restaurants, stores, and parks.
Stayed in May 2024
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Reviewed: May 8, 2024
Suzanne
United States of America9 Reviews8.0“Overall it was good”- • Leisure trip
- • Family with young children
- • Deluxe Double Room with Two Double Beds with View
- • Stayed 2 nights
- • Submitted from a mobile device
The bathroom tub was not clean
Friendly staff
Stayed in May 2024
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Reviewed: May 3, 2024
Juan
Honduras1 review8.0“It was nice”- • Leisure trip
- • Solo traveler
- • Standard Room with Two Double Beds
- • Stayed 3 nights
- • Submitted from a mobile device
The pool was nice but closed to early
It was clean and had a good location
Stayed in April 2024
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Reviewed: April 29, 2024
Remmi
United States of America1 review9.0“Overall a great stay! Definitely needed this weekend for me and my wife! 15 mins away from Seaworld and 5-15 minutes awa”- • Leisure trip
- • Couple
- • Standard Room with Two Double Beds
- • Stayed 2 nights
- • Submitted from a mobile device
The rooms look and smells cheap lol.
The jacuzzi!! We never knew!! Very peaceful environment
Stayed in April 2024
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Reviewed: April 28, 2024
Jeffrey
United States of America4 Reviews7.0“We enjoyed our stay everything in the room was pretty clean for the most part and the bed was comfortable.”- • Leisure trip
- • Couple
- • King Room with View
- • Stayed 1 night
- • Submitted from a mobile device
There was a very long line of people checking in and not enough front desk staff to speed up check in.
The property was very close to Universal Studios.
Stayed in April 2024
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Reviewed: April 26, 2024
Angela
United States of America1 review6.0“All of my answers above together sums up my stay”- • Leisure trip
- • Couple
- • Deluxe Double Room with Two Double Beds with View
- • Stayed 2 nights
- • Submitted from a mobile device
The tub didn’t look clean and one night the water never got hot.,Air condition was loud. Took a while to fall asleep
Location to most things that I came to town for.
Stayed in April 2024
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Reviewed: April 25, 2024
Claudio
United States of America9 Reviews7.0“Uncomfortable”- • Leisure trip
- • Family with young children
- • Standard Room with Two Double Beds
- • Stayed 3 nights
- • Submitted from a mobile device
It is not clean …
Location
Stayed in March 2024
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Reviewed: April 24, 2024
Lance
United Kingdom6 Reviews3 helpful votes8.0“War zone”- • Leisure trip
- • Couple
- • Deluxe Double Room with Two Double Beds with View
- • Stayed 5 nights
- • Submitted from a mobile device
Prices in bar and shop are shockingly high. There was a propane gas explosion which the tank hit the seventh floor of hotel , shattered windows and blew the building which the tank was in to bits. Fire, police and ambulance there but hotel staff did not care or check any guests. So lucky no one died.
Good position on Universal Boulevard.
Stayed in April 2024
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Reviewed: April 23, 2024
Shaylyn
United States of America5 Reviews1 helpful vote7.0Good- • Family with young children
- • Standard Room with Two Double Beds
- • Stayed 5 nights
- • Submitted from a mobile device
First room we were given was dirty, bug crawling in the bathroom. Shower broke. Called maintenance. He came in on his cell phone. Whoever was on the other end of his phone was more important than listening to me describe what was going on. He left, on his cell phone still, and told me everything was fine. Shower completely broke the next day. Supervisor was very understanding and offered us a new room
Staff very accommodating. Close to the Convention center Cleaning staff were all very nice and friendly. Always said hello or good morning when you walked by them.
Stayed in April 2024
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Reviewed: April 22, 2024
Fernandez
United States of America1 review7.0“Great location nice staff great place to stay for the price.”- • Leisure trip
- • Couple
- • Premium Room 1 King Bed with a Waterview
- • Stayed 4 nights
- • Submitted from a mobile device
It could be more clean the room was kinda dirty when we came in and it looked like no one has cleaned under the bed in months.
The location was perfect and for the price it’s amazing.
Stayed in April 2024
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Reviewed: April 21, 2024
Lawanda
United States of America1 review7.0“Hotel Ok Just Had Rösche”- • Leisure trip
- • Family with young children
- • Deluxe Double Room with Two Double Beds with View
- • Stayed 1 night
- • Submitted from a mobile device
The Room Had Roaches
No Breakfast Location Great
Stayed in March 2024
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Reviewed: April 20, 2024
Renee
Canada1 review6.0“The stay was pleasant due to the staff. The location is very close to attractions.”- • Leisure trip
- • Family with young children
- • Standard Room with Two Double Beds
- • Stayed 3 nights
- • Submitted from a mobile device
The room I initially checked into smelled like nicotine but the staff switched my room immediately. The next day I was on time for the bus that goes to Universal Studio but the bus/coach did not arrive. The manager immediately stepped in and offered to cover the Uber cost. When I said the staff had an A1 guest service mentality they truly did. Lastly, I did see 2 baby roaches in the room and because of this I believe the hotel should change their policy to include daily cleaning.
The staff provided EXCEPTIONAL customer service and was very helpful with minor issues that arose.
Stayed in March 2024
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Reviewed: April 17, 2024
Alexander
United States of America6 Reviews1 helpful vote8.0Very Good- • Leisure trip
- • Couple
- • Standard Room with Two Double Beds
- • Stayed 2 nights
- • Submitted from a mobile device
There are thin doors between the rooms with a gap under them so you can easily hear all the conversations, noises in the adjoining room.
The room was clean, nice view.
Stayed in March 2024
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Reviewed: April 17, 2024
Yvonne
United States of America1 review8.0“Nice stay! Would definitely come back with my kids...pool area was beautiful.”- • Leisure trip
- • Solo traveler
- • Standard Room with Two Double Beds
- • Stayed 1 night
- • Submitted from a mobile device
I really wish check outs where later in the day!
Breakfast was not included...so I just bought a coffee from the cafe area!
Stayed in March 2024
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Reviewed: April 16, 2024
Azrin
South Korea10 Reviews7.0“Okay - for a business trip.”- • Business trip
- • Travelers with friends
- • King Room with View
- • Stayed 5 nights
- • Submitted from a mobile device
We've got company - from a cockroach 🪳
Bed was comfy.
Stayed in March 2024
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Reviewed: April 16, 2024
Aguilar
Costa Rica1 review8.0“Pretty good”- • Leisure trip
- • Couple
- • Standard Room with Two Double Beds
- • Stayed 2 nights
- • Submitted from a mobile device
It was very close to Universal Studios
The clean space
Stayed in April 2024
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Reviewed: April 15, 2024
Vanessa
United States of America2 Reviews7.0“Very nice facilities . Enjoyed using the gym. Location was excellent”- • Leisure trip
- • Family with young children
- • Standard Room with Two Double Beds
- • Stayed 1 night
- • Submitted from a mobile device
The refrigerator in our room was not working properly, not cold enough; also the battery for the fire alarm kept beeping every 30seconds for about 5mins then would stop for a while and start over again. Room 608 if someone can check it out
Very well kept
Stayed in April 2024
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Reviewed: April 15, 2024
Tavares
United States of America1 review8.0Very Good- • Leisure trip
- • Couple
- • Standard Room with Two Double Beds
- • Stayed 1 night
- • Submitted from a mobile device
No
Stayed in March 2024
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Reviewed: April 12, 2024
Beatrice
United States of America1 review9.0“It was a nice stay within our budget, we will be back, and recommend.”- • Leisure trip
- • Family with young children
- • Standard Room with Two Double Beds
- • Stayed 2 nights
The room was clean, the location was perfect and close to everything we needed, and breakfast was great and had a good selection to pick from for the price.
Stayed in March 2024
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Reviewed: April 8, 2024
Stuart
Bahamas1 review2 helpful votes6.0“My stay.”- • Leisure trip
- • Couple
- • Premium Room 1 King Bed with a Waterview
- • Stayed 5 nights
- • Submitted from a mobile device
Upon checking into our room, the floor hadn't been cleaned thoroughly for our arrival. It was rectified the next day. The rooms need more detailing, and high areas need dusting along with vents, room corners, and bathroom mirror, especially up top. Towels need to be checked. Some of them have a rough texture.
The pleasant staff. I didn't catch the lady name in the gift shop /deli, but every time she saw me and my husband, we got the biggest hail even when we weren't expecting it.
Stayed in March 2024
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Reviewed: April 8, 2024
Fenise
United States of America1 review7.0“My stay was pretty good , the only thing that concerned me was the door .”- • Leisure trip
- • Couple
- • King Room with View
- • Stayed 3 nights
- • Submitted from a mobile device
The door was hard to open and it was opened when we arrived.
the room was clean the staff was very nice.
Stayed in April 2024
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Reviewed: April 8, 2024
Sheryl
United States of America1 review6.0Pleasant- • Leisure trip
- • Family with young children
- • Standard Room with Two Double Beds
- • Stayed 2 nights
- • Submitted from a mobile device
I did not like that customers were smoking Marijuana right outside the exit door or that we had roaches in our room. The laundry room had enough laundry powder on the floor that I could have used that to wash my clothes instead of buying a box. Other than that...great location, close to Universal Studios.
Location was close to Universal Studios and Disney Springs
Stayed in April 2024
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