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Reviews of Quality Inn & Suites Albany Airport This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

611 Troy-Schenectady Road, Latham, NY 12110, United States of America

#14 of 14 hotels in Latham

Guests' Choice

Review Score

Based on 205 hotel reviews

4.6

Score breakdown

  • Cleanliness

    5.2

  • Comfort

    5.4

  • Location

    7.0

  • Facilities

    4.9

  • Staff

    6.8

  • Value for money

    5.6

  • Free WiFi

    6.1

Verified guest reviews from real Bookers

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Showing 76 - 100

  • Reviewed: August 14, 2022

    1.0
    Very Poor
    • Leisure trip
    • Group
    • Business Suite with Two Double Beds - Non-Smoking
    • Stayed 3 nights

    EVERTHING. see above. I have video but do know how to send

    not clean, no where to hang anything, frig not working we had to clean bathroom , kichen gone , as you show in ads no chair for no lights to read by ,couch ,you sit on floor ,, see thru certains , light all night. beds were good

    Stayed in August 2022

  • Reviewed: July 11, 2022

    1.0
    Scary. Door did not completely shut. Overall, did not feel safe at this location.
    • Leisure trip
    • Group
    • Business Suite with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    No place to sit…. Only a few tables that were taken. Breakfast bar across from check in

    The breakfast didn’t have many options. Drink options were good.

    Stayed in July 2022

  • Reviewed: July 10, 2022

    1.0
    Very Poor
    • Leisure trip
    • Family with young children
    • Business Suite with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Refunded my money asap

    There was blood on walls mold in the shower beds where broken it was a bad time my to sons got bit up on the beds also

    Stayed in July 2022

  • Reviewed: July 8, 2022

    1.0
    Worst stay ever
    • Leisure trip
    • Solo traveler
    • Business King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Pulled in to the parking lot and saw someone trying to go threw a window. Got to the room bed was not made it was all messed up and the room looked like something out of a documentary about a serial killer/bad porno from back in the 50’s. Bed felt like it was just stacked carpets to sleep on.

    Stayed in July 2022

  • Reviewed: July 8, 2022

    1.0
    Horrible service went to check out no one at front desk.
    • Leisure trip
    • Solo traveler
    • Business Suite with Two Double Beds - Non-Smoking
    • Stayed 5 nights
    • Submitted from a mobile device

    Internet not working correctly had to go elsewhere to use service. Fridge in room not working. Hotel smelled of marijuana.

    Stayed in June 2022

  • Reviewed: July 4, 2022

    1.0
    Wasn't a good place .I did ask to speak to the manager but no manager on duty . I don't recommend
    • Leisure trip
    • Couple
    • Business King Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    People outside on drugs homeless people sleeping on the side of the building

    This place was not in safe area .

    Stayed in July 2022

  • Reviewed: June 27, 2022

    1.0
    The Last resort
    • Leisure trip
    • Couple
    • Business King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Trash in the parking lot, someone smoking in the stairway. Rooms couch was sunken in and stains all over it. Bathroom was filthy, looked like dog dropping in the corner of the bathtub. Woke up with kinks in necks. No USB ports for charging phones...pictures don't match the room

    The gentleman who checked us in

    Stayed in June 2022

  • Reviewed: June 19, 2022

    1.0
    somewhat disappointed.
    • Leisure trip
    • Family with young children
    • Business Suite with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    no breakfast offered.

    run down facility. absolutely no breakfast available. should be refunded some money, due to the fact that there was no breakfast offered.

    Stayed in June 2022

  • Reviewed: June 13, 2022

    1.0
    The stay was terrible.
    • Leisure trip
    • Couple
    • King Suite - Accessible/Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The coffee was terrible. The muffins were small. Really didn't know if I really wanted them.

    There was very little to the breakfast.

    Stayed in June 2022

  • Reviewed: April 4, 2022

    2.0
    Very Poor
    • Leisure trip
    • Couple
    • Efficiency King Suite with Whirlpool - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    filthy. the room was dirty. there was garbage left under the dresser. the windows and mirrors looked like they hadn’t been clean in a long time. the hotel is just run down. the pictures on the site are old.

    location

    Stayed in April 2022

  • Reviewed: March 10, 2022

    7.0
    We only stayed one night so this property served our needs.
    • Leisure trip
    • Couple
    • Efficiency King Suite with Whirlpool - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The property is old and could use renovations. They no longer have a Shuttle to the Airport. Breakfast was disappointing, and the pancake machine was broken. The lobby and elevator rugs were dirty, but, cement workers were staying there and tracked in the dry cement.

    Our Suite was very large and comfortable!

    Stayed in February 2022

  • Reviewed: February 27, 2022

    2.0
    Big mistake
    • Leisure trip
    • Group
    • Business Suite with Two Double Beds - Non-Smoking
    • Stayed 1 night

    The area smelled like marijuana, my pillow was smelly, the sofa bed was uncomfortable.

    The staff was polite.

    Stayed in February 2022

  • Reviewed: January 10, 2022

    1.0
    Terrible safety and cleanliness violations
    • Business trip
    • Family with young children
    • King Suite - Accessible/Non-Smoking
    • Stayed 7 nights
    • Submitted from a mobile device

    I disliked upon check in I was advised that the internet could not handle or may slow down/crash if I needed to use it for work. I disliked the musty stink, the black mold in the refrigerator and the toilet. I disliked the dirtiness of the room such the kitchen sink, the carpet, couch and chair stains, dirty walls, dirty inside of the refrigerator. I also disliked the huge rat trap box in a corner under the heating unit in the living room and the rat traps in the same place in the bedroom. I also disliked the unclean toilet with hair and the brown splatter on the wall next to the toilet. On my way to the room the carpet was completely frayed and trip worthy. In looking in a room where the breakfast was stored, the cabinet and room looked a hoarding area and not neat and clean to store food. The cabinet was also falling apart and one of the drawer fronts was completely chewed up as if a rat tried to gain access. I disliked how when advising Bella the front desk associate that checked me in, I was treated as if I was the problem and was making a big deal of nothing. The room I was put in was an upgrade and supposedly at no additional cost. Then what was wrong with the first room or was that an attempt to not allow price matching based on the policy set by Booking.com and my discovery of a lower cost with other sites upon check-in. I took more video than photos.

    The location was in close proximity to my office building if I should need to go into the office to work. Upon check in I was advised that the internet could not handle or may slow down/crash if I needed to use it for work. I also liked having several restaurants, Target and Walmart. I liked the option of the kitchenette.

    Stayed in January 2022

  • Reviewed: December 26, 2021

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Business King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Everything is very dated and worn: the carpeting in the halls and the elevator, the furniture in the rooms. But it was very clean, and the staff were very friendly and efficient.

    It turned out to be right next to the place we had dinner, Sake Japanese Steak House, which is amazing.

    Stayed in December 2021

  • Reviewed: December 15, 2021

    3.0
    Wouldn't stay here again.
    • Leisure trip
    • Couple
    • Business Suite with Two Double Beds - Non-Smoking
    • Stayed 1 night

    The hotel's overall look and facilities are old and some parts look decrepit and run down. The ceiling tiles are full of water damage and the rugs are stained. The furnishings are old school and a bit dirty. The place feels out of date and needs a lot of refurbishment.

    Stayed in December 2021

  • Reviewed: November 7, 2021

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Efficiency King Suite with Whirlpool - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    My door was broke

    Everything

    Stayed in November 2021

  • Reviewed: October 27, 2021

    1.0
    Lousy.
    • Business trip
    • Group
    • Business Suite with Two Double Beds - Non-Smoking
    • Stayed 1 night

    So glad that you asked.....the decor reminded me of growing up in Elizabeth NJ in the 1960's. The room needs a total update from the formica tops to the stain in the chair to the burn hole in the bed spread. The bathroom while somewhat clean had a bar of soap left in the shower no doubt from a previous guest. The shower rod holding up the shower curtain was installed backwards and was lose. There were holes in the wall where this curtain rod was installed. The rug in the Hotel elevator was filthy. The light outside the room kept me up most of the night.

    Stayed in October 2021

  • Reviewed: October 26, 2021

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Efficiency King Suite with Whirlpool - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Its loud if your on the bottom floor, and the breakfast sucks.

    Cheap

    Stayed in September 2021

  • Reviewed: October 14, 2021

    8.0
    The staff was extremely welcoming.
    • Leisure trip
    • Family with young children
    • Business Suite with Two Double Beds - Non-Smoking
    • Stayed 1 night

    The window was broken, but other than that no complaints

    The staff was amazing

    Stayed in October 2021

  • Reviewed: October 14, 2021

    9.0
    Wonderful
    • Leisure trip
    • Group
    • Business Suite with Two Double Beds - Non-Smoking
    • Stayed 2 nights

    there were a few rude people... Sonny was very polite to them

    Sonny at the front desk was the BEST!!!!!!!!! He was very helpful and so nice, he did a GREAT job checking us in and getting us anything we needed!!!!!

    Stayed in October 2021

  • Reviewed: October 12, 2021

    1.0
    Very Poor
    • Leisure trip
    • Couple
    • Business Suite with Two Double Beds - Non-Smoking
    • Stayed 1 night

    Bates Motel without the pyscho. I am writing to the CEO.

    Stayed in October 2021

  • Reviewed: October 11, 2021

    7.0
    Good
    • Leisure trip
    • Couple
    • Business King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The hotel is old and run down. The carpet is actually thread bare. There is mildew in the bathroom around the faucets. Someone put up an arc shower curtain rod but put the arc incorrectly (facing in instead of out) so the curtain is in the middle of your shower, it’s an impossible situation. They repaired the holes in the wall with wads of toilet paper, ugh.

    The staff is super friendly and helpful. Check in took 1 min as everything was ready and in order. The guys at the desk that night, and in the morning, were super helpful and friendly. The bed was comfortable. They have a cool pancake maker for the mornings.

    Stayed in October 2021

  • Reviewed: October 8, 2021

    8.0
    Rude staff
    • Business trip
    • Couple
    • Business Suite with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Clean

    Rude staff member the lady was completely rude

    Stayed in July 2021

  • Reviewed: October 5, 2021

    7.0
    Good
    • Leisure trip
    • Couple
    • Efficiency King Suite with Whirlpool - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Needs updating closet door was broken off and wires for the tv and heat/ac was laying across floor

    Staff were real helpful hot tub worked good

    Stayed in October 2021

  • Reviewed: September 20, 2021

    1.0
    Won't stay there again
    • Leisure trip
    • Couple
    • Business Suite with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    It had roaches

    Nothing

    Stayed in September 2021

Showing 76 - 100

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