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  5. Reviews of Quality Inn & Suites

Reviews of Quality Inn & Suites This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

4742 Brecksville Road, Richfield, OH 44286, United States of America

#1 of 4 hotels in Richfield

Guests' Choice

Review Score

Based on 496 hotel reviews

6.7

Score breakdown

  • Cleanliness

    7.3

  • Comfort

    7.3

  • Location

    7.8

  • Facilities

    7.0

  • Staff

    7.9

  • Value for money

    7.1

  • Free WiFi

    7.3

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: February 18, 2024

    8.0
    Everything was great except for the bed.
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The bed totally was not good at all harder than a rock we hardly slept. Kept waking up in pain. Killed my back, I would suggest they replace the beds! Especially in room 318 where we stayed. I had to put the pillows under my back just to get an hour of sleep.

    The atrium where the pool and hot tub were was amazeing has a put put golf, game room, and kids play area this would be a great family getaway. The complimentary breakfast was very good too. Staff was always nice.

    Stayed in February 2024

  • Reviewed: October 28, 2023

    8.0
    Very Good
    • Leisure trip
    • Group
    • Double Room with Two Double Beds - Non-Smoking/Top Floor
    • Stayed 1 night
    • Submitted from a mobile device

    Quality and quantity of items

    Breakfast could be enhanced, wasn’t that good.

    Stayed in October 2023

  • Reviewed: September 13, 2023

    7.0
    It was ok
    • Business trip
    • Group
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Phones didn’t work, could have been a little cleaner.

    They said hi right away

    Stayed in August 2023

  • Reviewed: September 10, 2023

    6.0
    an ok hotel for one night for the price
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking/Top Floor
    • Stayed 1 night

    One of the dirtiest pools I have seen in hotels. Kids eating right inside the pool, trash outside. If hygiene matters for you can consider this hotel having no pool. Everything else is not much fun, but an ok hotel for one night for the price.

    Staff was friendly.

    Stayed in June 2023

  • Reviewed: September 8, 2023

    7.0
    It was overall fine
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking/Top Floor
    • Stayed 2 nights
    • Submitted from a mobile device

    One of our bath towels was so scratchy! The hardest towel I've ever used. Hated using it.

    That was fine. A decent variety of food. One of the service preparers was kind enough to make another carafe of coffee so I could have some, even though it closed down in 10-15 minutes.

    Stayed in August 2023

  • Reviewed: August 28, 2023

    7.0
    Meh
    • Business trip
    • Solo traveler
    • King Room - Non-Smoking
    • Stayed 1 night

    Power went out due to a storm that rolled through, certainly not the hotel's fault but no one seemed bothered or cared. Prior to the power going out, the wi-fi was in and out, very weak signal, very disappointing. Bathroom was also a dirty, not cleaned well, hairs in shower and mystery debris in the toilet. Morning checkout was a joke, what must of been the owners or managers were sitting in chairs in the lobby, shoes off and couldn't of been bothered to check me out or even offer me a sympathetic thank you for sticking it out in a stuffy room with no a/c, no nothing, aside from one working light. Customer service & cleanliness is a cornerstone to a great hotel, sadly this property hasn't gotten that memo yet.

    Close to the highway

    Stayed in August 2023

  • Reviewed: August 17, 2023

    8.0
    Perfect location & great facilities.....!!
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 8 nights

    Pool area & spa is great.....but management needs to make parents control kids better.

    Breakfast was awesome & staff very friendly & helpful!

    Stayed in August 2023

  • Reviewed: August 6, 2023

    8.0
    Nice place, great price, unique amenities.
    • Leisure trip
    • Travelers with friends
    • Double Room with Two Double Beds - Non-Smoking/Top Floor
    • Stayed 2 nights
    • Submitted from a mobile device

    While walking to our room, we noticed dust collecting around a lot of the doors.

    The atrium area was awesome.

    Stayed in August 2023

  • Reviewed: August 5, 2023

    8.0
    It served its purpose as a place to sleep after a retirement party in that area.
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Needs updated. Parking lot needs paved.

    Breakfast was good, room was clean, beds were comfortable. Pillows were phenomenal !

    Stayed in August 2023

  • Reviewed: August 1, 2023

    6.0
    Fun for kids so if your single adults, maybe not.
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night

    There were realllly bad stains on out mattress like someone had spilled something or water damage. but the sheets were clean and the pillows were nice.

    It was nice that it was right near the National Park. The staff were amazing and so sweet. However it was OUTDATED. it needs an upgrade. The facilities were pleasant. If you have kids this would be so fun! however the hot tub was cold. But everything was fun to do.

    Stayed in June 2023

  • Reviewed: August 1, 2023

    8.0
    overall it was okay
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Non-Smoking/Top Floor
    • Stayed 1 night

    cost :)

    breakfast was typical, nothing new or exceptional

    Stayed in July 2023

  • Reviewed: July 15, 2023

    8.0
    Nice hotel & staff, family friendly, great amenities especially for kids! Great location too!
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking/Top Floor
    • Stayed 1 night
    • Submitted from a mobile device

    Rooms could use some upgrades, walls had peeling paint and plaster coming down in some areas. The bath tub took forever to drain when showering. The knobs on the shower weren't working properly either, very loose and hard to turn off/on both cold & hot water. Also knob to run the shower wasn't working well either, too hard to turn.

    Coffee is offered 24/7 which is great! Hotel rooms surround the atrium, which is convenient but if you have a pool-side room, it tends to get extremely loud. Thankfully, they close the atrium at night to allow quiet time! The atrium consists of the pool, hot tub, game room, putt putt golf, and a play center. All of which are great for entertaining families with children. Breakfast is offered daily, however, I had to check out before it was being served so I cannot speak to the quality of the food or options.

    Stayed in July 2023

  • Reviewed: June 15, 2023

    8.0
    Not the best place if you are traveling on your own!!
    • Leisure trip
    • Solo traveler
    • King Room - Non-Smoking
    • Stayed 3 nights

    I parked in the back and I did not need my key to get into the building!!!! I was there for 3 days and that door was always open!!! 2nd day they had to move me because the air conditioner did not work. I was in a non smoking room but the hallway smelled of smoke. As I was walking out of my room to get some ice, my neighbor was walking out too and asked me if I wanted to go smoke some weed with him!!!! Traveling alone, I felt very nervous from that point on!!!

    Plenty of parking. Beds were really comfortable. Staff was very nice!!!

    Stayed in June 2023

  • Reviewed: June 13, 2023

    6.0
    It was pleasant and the activity area was a nice touch.
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking/Top Floor
    • Stayed 1 night
    • Submitted from a mobile device

    Parts of the room and some areas of the building were a little dirty and could use a good deep clean. There was only one ice machine on the opposite end of the building.

    Breakfast was really nice with a clean dining area. They had a nice pool and hot tub, and other fun activities.

    Stayed in June 2023

  • Reviewed: June 3, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    NA

    The amenities

    Stayed in May 2023

  • Reviewed: May 17, 2023

    7.0
    Thumbs down 👎
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking/Top Floor
    • Stayed 3 nights
    • Submitted from a mobile device

    They claimed I didn't even have a reservation when I did & I prepaid for it. Gave us a room far from the pool area when we requested a balcony. The staff sucked. They make you sign a waiver saying no housekeeping for the entire stay. Really???

    The pool was nice

    Stayed in May 2023

  • Reviewed: May 5, 2023

    8.0
    Inexpensive, clean and quiet place to stay for an overnight while traveling through.
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Not updated. Towels were thin and poor quality. The listing said it included continental breakfast but there was only coffee and water.

    Very clean and quiet.

    Stayed in May 2023

  • Reviewed: April 16, 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking/Top Floor
    • Stayed 1 night
    • Submitted from a mobile device

    plumbing issues bed uncomfortable decor needs updated should be able to buy bracelets to enjoy activities

    Stayed in April 2023

  • Reviewed: April 11, 2023

    6.0
    Don't know if we will be back
    • Leisure trip
    • Family with young children
    • Poolside Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Their were hairs on the towels and mold everywhere in the bathroom. Unknown stains on the blankets. Breakfast ended at 9:30. I got a random $20 charge after we left.

    Loved the activities in the hotel for the family.

    Stayed in April 2023

  • Reviewed: March 26, 2023

    6.0
    now that I am more familiar with the property and can avoid taking the long halls to my room, i would stay again. but I
    • Business trip
    • Family with young children
    • Poolside Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I didn’t like that the staff told us the LONG way to get to our room down extremely long skinny halls in a complete square! we could have just turned the opposite direction that they pointed us and our room was directly around the corner. the sheets on one of the beds were dirty and the comforter had what looked like dried blood on it. when I asked for new bedding they told me to go to the front desk to pick it up. they just gave us a thinkable instead of a new comforter. They were not informing that the breakfast was only served until 9:30 so we missed out on it. I would recommend better ventilation for the halls due to extreme smell of chlorine from the pool it’s almost suffocating when you first get there.

    I loved the atrium and easy accessibility from the room to it.

    Stayed in March 2023

  • Reviewed: November 29, 2022

    7.0
    Good for a quick stay
    • Leisure trip
    • Family with young children
    • King Suite with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Pool area could have been cleaner had a bit of an odor to the place but it's an older place

    They lobby was beautiful. Pool was open and breakfast was offered

    Stayed in September 2022

  • Reviewed: October 8, 2022

    7.0
    Okay for a night.
    • Leisure trip
    • Solo traveler
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    It's not very convenient to any gas station, stores or restaurants. Very impersonal ambiance...

    The motel is a conference center and has a lot of rooms. The room itself was clean and comfortable, and quiet. Fortunately I was in a room on the first floor and near an entrance.

    Stayed in October 2022

  • Reviewed: September 29, 2022

    8.0
    Our stay was good. We will be back
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Mattress on the bed

    Hot tub

    Stayed in September 2022

  • Reviewed: September 20, 2022

    8.0
    very nice stay. I realize you were full. and very busy. don't know anything about surrounding proper
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night

    was not stocked well with towels, 2 guests, one wash cloth, one hand towel , 2 bath towels. Very large facility, a lot of walking, was concerned about exiting room in an emergency. Had to look hard for parking, long way from room

    room was very nice

    Stayed in September 2022

Showing 1 - 25

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