The main elevators were out of service the whole 3 nights I stayed. The other elevator worked but were much farther from the lobby/breakfast area. The first 2 days only a single ice machine in the whole place worked, up on the 4th floor. By the morning I was leaving even that one no longer worked. Vending machines were out of order as well. The hallways reeked of marijuana most of the time, although I don't know how management can identify the users and stop that. The halls and elevators were always hot, as if no AC there, but the room AC was fine.

Breakfast was good. Room was clean, refrigerator worked. Plenty of parking. Good value.

Stayed in August 2025

There were no working ice machines on any of the floors. The pool was closed for two days due to maintenance.

It was clean

Stayed in August 2025

It wasn’t as clean as the picture show

Location was good

Stayed in August 2025

I didn't know until I arrived at the airport that the shuttle would not be available as it had quit running an hour earlier. The icemaker on my floor didn't work nor did the nearest elevator, and the other elevator only went up, not down. The nearest working ice machine was 3 floors above me. The shower head leaked.

The front desk employee and shuttle driver were very professional and personable. The price was good and the location was quiet.

Stayed in August 2025

Bad smell, faulty elevator system

Great breakfast, attention to detail and staff

Stayed in August 2025

carpets in the halls were dirty, parking area was busy at 9pm has a lot of people walking through the area and some were looking in the cars, it made me feel unsettled.

breakfast was good with many choices, staff was friendly.

Stayed in July 2025

The pictures on Priceline, booking.com , etc. make it look more bright and fresh when it wasn’t as much, it does get the job done overall though. The second room hit me in the face with the smell of smoke😅. It is a non-smoking room but some guest just didn’t care. I only stayed for two more nights at that point so I just put up with it🤷🏽‍♂️.

Pretty solid property for what I paid. Nothing too crazy, The free laundry is an amazing choice as well👏🏾. I had 2 rooms this time around, one day in one room, then the doors’ battery went out (which can happen anywhere) but this room smelled super fresh and clean. I was moved to another room on the 3rd floor. The staff was super helpful and great with this request, Decent overall, can’t really complain.

Stayed in July 2025

The housekeeping staff was rude they act like they didn't understand English they didn't want to get the dirty laundry the phone in the room didn't work

The room was good the location was great the breakfast was ok could have been better

Stayed in June 2025

Very noisy. Other guests were fighting and arguing right outside our window. As we left our room, someone had gotten sick on the floor (carpeted) and it was just nasty.

The spa tub in the room.

Stayed in May 2025

That the pool was out of service. And it was hot throughout the hotel in the hallways. The first room that I was given the headboard was hanging off the wall. Then I went to sanitize the beds one of the beds was soiled. Then the 2nd room the ironing board was broken in two pieces. And they did bring me another ironing board to use. They need to inspect the rooms more better.

I called to make sure that the suite was available. And I which I was told yes it was, before I booked it on-line. So I I made the reservation on line. But when I got to the hotel it wasn't available. So I had to take what was available. But the young lady that checked us in. Was very helpful and she did give me a discount off for the screw up. So I was very happy then even though I didn't get to cooked while we were there. The breakfast was delicious as well.

Stayed in June 2025

The furniture was very worn

The bed was comfortable and towels were nice

Stayed in June 2025

Clean

Clean

Stayed in June 2025

It was a little further than I thought. No shuttle available when I was leaving the morning as advertised. Was told no driver.

Breakfast was very basic. But it blocked a whole.

Stayed in June 2025

I couldn’t get in touch with the property to pick me up from the airport. I had to pay extra for an uber ride. The hotel room had no usb charging ports. No outlets close to the desk to charge my laptop. Has to work from the bed.

How close it was to the airport

Stayed in May 2025

Swimming pool is un functional

Breakfast quite good

Stayed in May 2025

Bathroom equipment brokens

Staffs are nice and really supportive

Stayed in May 2025

The room was missing the pullout couch. We had to wait for clean wash cloths and towels. The halls had a smell

The location

Stayed in May 2025

..

ok i had to leave early

Stayed in May 2025

The dirty elevator & hallway

The fresh water they gave

Stayed in May 2025

Needs maintenance

Location

Stayed in May 2025

The place is dated and needs fixed up. Elevator broken. Felt physically less comfortable there. There was a car break in over night.

Breakfast was good.

Stayed in May 2025

Hotel smelled like marijuana most of the time. The last day the hallway smelled like cat pee. The carpet was damp the whole 5 day stay and smelled of mildew in the hallways. The door I felt did not lock securely (was missing the catch) on the door frame. Electronic locks were old and outdated I had to get my key card programed twice in 5 days while was there. The room itself was decent enough, but was missing a desk chair had only one light that worked without a lampshade. Also there was no dresser to store the three guess that were in the room including my clothes. Also there was no channel lineup for the cable system in the room. The complementary breakfast wasn't stopped well or clean the well for the times promise from 5:30 till 9:00. Also was advertised that there was a pool there but it was closed.

Wasnt much to like, but price

Stayed in April 2025

You can tell in the past this was a nice hotel not it's barely decent. When I first walked in the hotel the receptionist look at me and didn't open her mouth almost like I was a bother and when did hotels start charging for early check ins and late check outs ? The location was a difficult to get in and out due to traffic but fortunately I was able to find another way out BUT most disappointing the breakfast I don't eat meat and they literally put the eggs, sausage and potatoes in the same pan like no separation and the coffee was colored water so what they did offer I had to pass and go out for breakfast. For the cost I wouldn't stay there again if I were ever in Charlotte again.

Stayed in January 2025

The shuttle not is 24/7 like the comments said. I had to pay an uber for going back to the airport. The building is old but not bad for just one night.

Stayed in December 2024