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  5. Reviews of Quality Inn

Reviews of Quality Inn This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

1956 Lyell Avenue, Rochester, NY 14606, United States

#5 of 6 B&Bs and inns in Rochester

Guests' Choice

Review Score

Based on 435 hotel reviews

6.1

Score breakdown

  • Cleanliness

    6.8

  • Comfort

    6.8

  • Location

    7.2

  • Facilities

    6.5

  • Staff

    7.1

  • Value for money

    6.8

  • Free Wifi

    8.9

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: August 12, 2025

    5.0
    Fair
    • Leisure trip
    • Solo traveler
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    There was no water for most of a day, paint pealing everywhere, the elevator was scary, the breakfast was ridiculous. There was no coffee and the food choices were bad, we went to McDonald's.

    It was clean

    Stayed in August 2025

  • Reviewed: June 28, 2025

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    Younger man at the front desk, nice person

    Older man ate the front desk, rood. Don't smile, por atitude.

    Stayed in June 2025

  • Reviewed: May 28, 2025

    5.0
    Disqualified with the service y'all providing me .
    • Family with young children
    • King Room - Non Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Mode in the bathroom over the shower head no microwave in the room the refrigerator in the room was broken and I told the staff I was in room 507

    The bed and the tv

    Stayed in May 2025

  • Reviewed: May 11, 2025

    7.0
    It was fine for what we needed. It was a bit noisy at night.
    • Leisure trip
    • Couple
    • King Room - Non Smoking
    • Stayed 2 nights

    The breakfast was just ok. The hallways smelled of pot.

    It was close to the colleges for graduation. Lots of parking.

    Stayed in May 2025

  • Reviewed: May 6, 2025

    6.0
    Solid budget pick.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    Shower floor was incredibly slippery and missing grab bar (open holes in surround). Beds were on a metal box that rumbled every time you moved. EV charging (Level 2) didn't mention that a $5/hr fee would be charged once your vehicle was full, which could be expensive if you were plugging in overnight.

    Lots of parking (and on-site EV charging w/ lots of plugs!). Secure lot. Room was clean and well-stocked Breakfast had a variety of options and was well-maintained. Close to a variety of stores/restaurants and the city center and a quick drive away from the airport.

    Stayed in May 2025

  • Reviewed: March 28, 2025

    5.0
    I would not stay here again.
    • Leisure trip
    • Family with young children
    • King Room - Non Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    When we arrived in the evening, the inside smelled of smoke, including our room which had an open window, I guess to let it air out. Our shower did not work properly, there was no bathroom fan, and no hair dryer. Although we encountered many other people in the hotel, they were not guests such as ourselves, but homeless individuals staying at the hotel. The breakfast was advertised as ‘hot,’ but the only hot item was waffles. I was expecting eggs and sausage or gravy, which is typically offered for hot breakfast options.

    The staff was friendly

    Stayed in March 2025

  • Reviewed: March 22, 2025

    5.0
    Mediocre stay. We had what we needed for our visit.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Loud neighbors in two different rooms playing music late at night.

    Breakfast

    Stayed in February 2025

  • Reviewed: March 17, 2025

    7.0
    Great value
    • Business trip
    • Solo traveler
    • King Room - Disability Access/Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    Great locations, friendly staff, wonderful price.

    Stayed in March 2025

  • Reviewed: February 24, 2025

    5.0
    Was ok for the one night
    • Leisure trip
    • Couple
    • King Room - Non Smoking
    • Stayed 1 night

    The original room was not cleaned and had pornographic material in the room

    Staff was amazing!

    Stayed in February 2025

  • Reviewed: February 19, 2025

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • King Room - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The breakfast was very good.

    Stayed in February 2025

  • Reviewed: February 13, 2025

    5.0
    Fair
    • Couple
    • King Room - Non Smoking
    • Stayed 5 nights
    • Submitted from a mobile device

    Yes

    Stayed in February 2025

  • Reviewed: January 6, 2025

    5.0
    The stay was fine for a night
    • Leisure trip
    • Couple
    • King Room - Non Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Lots of small cosmetic issues, walls were dirty, bedding had stains, paint peeling on ceiling, shower had open holes where a support bar would be

    Location

    Stayed in January 2025

  • Reviewed: January 5, 2025

    5.0
    Good staff but it is not a clean place to stay
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    There were cockroaches in the bathroom. The small fridge in the room had a sound that didn't allow us to sleep well and the doors near our bedroom need maintenance so they don't make a sound when someone opens them. The sound of a door malfunctioning woke us up at 5:00 am. We wouldn't stay here again.

    It was the cheapest one in the area so I guess that's why we decided to stay there.

    Stayed in January 2025

  • Reviewed: January 4, 2025

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • King Room - Non Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I did not like their coffe, it is so waterly. Also, if you do not eat pork, you will not eat break first sandwiches since all have sausages.

    I enjoyed the waffle

    Stayed in December 2024

  • Reviewed: December 9, 2024

    7.0
    It was ok and location was convenient
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    1st room had a broken light, smoke detector and the glass was broke on closet mirror. It was missing the glass plate in microwave(Room 209) The gentleman at the front desk allowed me to switch my room which was better.

    Stayed in December 2024

  • Reviewed: November 18, 2024

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast was too minimal and food items were not enough

    Stayed in November 2024

  • Reviewed: November 14, 2024

    7.0
    I’ve been staying here for the past two weeks a couple days after the week I feel like their prices are overrated for th
    • Leisure trip
    • Solo traveler
    • King Room - Non Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Still I haven’t got my deposit. They’re blaming it on my bank. It’s been five days now.

    The room was clean the second room the first room I had to switch because the sheets were dirty sn the bathroom

    Stayed in November 2024

  • Reviewed: November 2, 2024

    5.0
    Fair
    • Solo traveler
    • King Room - Non Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    The lobby makes you feel like you're in a decent hotel. However thats far from the case once u settle in. My entire floor reeked of Marijuana, it was very loud from midnight - 4 am. On 3 occasions I saw a roach strolling the hallway. There was a burn hole in one of the bedding I received. There was a lot of unsavory traffic during my stay. It had the ambiance of a higher class pay by the hour motel. Worst part, when it came time to check out no one was at the desk. I waited several minutes before dropping my key in a basket. I later called back to make sure everything went well with check, I was told dropping it in the basket was fine they'll call me if there's a problem.

    Stayed in October 2024

  • Reviewed: October 28, 2024

    7.0
    We enjoyed it and we would stay there again.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    A microwave in the room.

    I didn't eat any breakfast but my husband did and he said it was good. He said he met some nice people down in the dining area and enjoyed conversing with them as well as eating breakfast there.

    Stayed in October 2024

  • Reviewed: October 20, 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • King Room - Non Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Inattentive staff

    There was no handle on the toilet bowl and the breakfast buffet was not very good. Room was big. Bed was comfortable

    Stayed in October 2024

  • Reviewed: October 8, 2024

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The cockroaches in the bathroom at 4am

    UHM, the new paint was nice

    Stayed in October 2024

  • Reviewed: October 3, 2024

    6.0
    Grateful to have a comfortable overnight stopping point between Cleve and Boston.
    • Leisure trip
    • Solo traveler
    • King Room - Disability Access/Non-Smoking
    • Stayed 1 night

    No complaints!

    Room. Ease of check in and check out.

    Stayed in October 2024

  • Reviewed: September 10, 2024

    6.0
    Cheap for a quick stay
    • Leisure trip
    • Couple
    • King Room - Non Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    It wasn't overly clean. Smelt of smoke in a non smoking room and even had a cigarette burn on the bedding, among other stains.

    It was renovated and decently cheap. We were there for less than 7 hours as a rest stop on a long road trip. It was a relatively comfortable place to sleep.

    Stayed in September 2024

  • Reviewed: September 10, 2024

    5.0
    We came out alive
    • Leisure trip
    • Couple
    • King Room - Non Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Corridors reeked with smells. Dodgey are of town. Lots of TLC required.

    Handy to canal path.

    Stayed in September 2024

Showing 1 - 25

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