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  5. Reviews of Quality Inn & Suites Kansas City - Independence I-70 East

Reviews of Quality Inn & Suites Kansas City - Independence I-70 East This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

4200 South Noland Road, Independence, MO 64055, United States

Review Score

Based on 305 hotel reviews

4.7

Score breakdown

  • Cleanliness

    5.7

  • Comfort

    5.8

  • Location

    6.6

  • Facilities

    5.3

  • Staff

    6.4

  • Value for money

    5.7

  • Free Wifi

    5.0

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: June 30, 2025

    4.0
    Decent to rest your head at night for a cheaper rate, but very poor upkeep/maintenance to the rooms.
    • Leisure trip
    • Solo traveler
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The rooms seem very run down. Multiple holes in the wall, scuffs on the walls/floors, plug ins not working, lights not working, very low water pressure for showers which I think low water pressure was a contributing factor for the toilet not flushing very well. Maintenance on the rooms just aren’t very good. There was a storm that rolled through during my stay so I spend the morning without electricity which I know isn’t the hotels fault, but definitely just added to the poor experience.

    Stayed in June 2025

  • Reviewed: July 15, 2024

    4.0
    It's a fine place to stay, could've been worse, but it's a $60/night experience for double the cost.
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds and Sofa Bed - Non-Smoking
    • Stayed 2 nights

    Breakfast did not live up to expectations, unless all you eat is cereal, muffins, toast, and yogurt. Scrambled eggs tasted awful, biscuits were dense and doughy, gravy was cold, waffle batter was too runny--the inside was always undercooked, no matter how long you left it in the waffle iron. There was a bloodstain on one of the sheets, which the staff replaced promptly, but it was not a great first impression. The whole place could use a fresh coat of paint and air freshener.

    Staff were kind and friendly. Beds were comfortable. The rooms seemed clean.

    Stayed in July 2024

  • Reviewed: July 9, 2024

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night

    Almost everything

    Check in and friendly agent

    Stayed in July 2024

  • Reviewed: April 21, 2024

    4.0
    Disappointing
    • Leisure trip
    • Solo traveler
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    There were no lights in the bathroom. No ice bucket or cups.

    Stayed in April 2024

  • Reviewed: March 10, 2024

    4.0
    New owners have let this place go, if I could recommend . Look elsewhere until they figure stuff out
    • Business trip
    • Group
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    There were no restrooms available while waiting in lobby for over 20 mins for someone to show up at front desk., no breakfast for your stay the whole time , homeless people in hallways, the smell of Marijuana and pee in hallways, the staff working was not helpful at all and couldn't answer any of the questions that were asked. I had to switch rooms 3 times because of faulty objects in room or poor room quality For 600.00 stay

    Honestly it was the worst stay I've ever had, only good thing checking out

    Stayed in February 2024

  • Reviewed: March 6, 2024

    4.0
    Horrible at check-out a utility worker came up to me and demanded I let him into my room. He had no logical reasons. Wou
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Everything. It needs to be renovated. Paint chipping off the walls, Tub stained. It doesn't have any of the amenities that's listed on the website smh. Overcharged for the stay.

    Nothing

    Stayed in March 2024

  • Reviewed: November 22, 2023

    4.0
    It was a place to lay my head.
    • Leisure trip
    • Solo traveler
    • King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Absolutely no water pressure in the shower. Hardly any hot water. Bathroom sink didn't drain very well. Cable stopped working the first night of my 3 night stay.

    Staff was super pleasant and helpful.

    Stayed in November 2023

  • Reviewed: October 29, 2023

    4.0
    Disappointing
    • Family with young children
    • King Suite with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    It's very dingy. The hallways are dark and scary.

    Stayed in October 2023

  • Reviewed: October 16, 2023

    5.0
    Fair
    • Family with young children
    • Queen Room with Two Queen Beds - Accessible/Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The sheets was very thin. That make me to feel cold at nite

    The bed

    Stayed in October 2023

  • Reviewed: October 15, 2023

    5.0
    Fair
    • Leisure trip
    • Couple
    • Business Queen Room - Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    No breakfast or coffee the bed was hard gave me a backache. When I booked the room it didn't say anything about a deposit. I better get the full deposit back

    Stayed in October 2023

  • Reviewed: October 15, 2023

    4.0
    Want my money back, very disappointing.
    • Leisure trip
    • Travelers with friends
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    No coffee No juice Sketchy neighborhood No security locks on outside doors!!

    Stayed in October 2023

  • Reviewed: October 12, 2023

    6.0
    It was okay
    • Leisure trip
    • Travelers with friends
    • Business Queen Room - Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The water was not working properly

    It was clean

    Stayed in October 2023

  • Reviewed: October 9, 2023

    5.0
    Fair
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Had a 2bed room One of the bed smell like pee and there was dried up stained blood on the other bed mattress.

    . Not too much.

    Stayed in September 2023

  • Reviewed: September 26, 2023

    5.0
    I expected more from this facility.
    • Leisure trip
    • Solo traveler
    • King Room - Non-Smoking
    • Stayed 2 nights

    My room had no water in the shower. Changed rooms and the second room had no power. The third room I was given was satisfactory. In addition, the breakfast had almost no options.

    The staff was very nice.

    Stayed in September 2023

  • Reviewed: September 11, 2023

    5.0
    Needed a place, it worked
    • Leisure trip
    • Solo traveler
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Walls were dirty, door was stuck hard to open and close Bathroom sink didn’t drain like it should

    N/A

    Stayed in September 2023

  • Reviewed: September 7, 2023

    5.0
    Just ok
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Stayed 2 nights but they only had towels and coffee for one night and didn't bring anything for 2nd night. Paid the same for second night! Hot tub didn't work.

    price and access

    Stayed in August 2023

  • Reviewed: August 28, 2023

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    No ice machine. Lobby was hot. The pool was closed.

    Location

    Stayed in August 2023

  • Reviewed: August 14, 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Coffee maker in the room didn't work. Very muggy and smelt moldy in the room. Blow dryer in the bathroom didn't work either.

    Stayed in August 2023

  • Reviewed: August 13, 2023

    5.0
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    This review is hidden because it doesn't meet our guidelines.

  • Reviewed: August 7, 2023

    4.0
    Disappointing
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds - Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The room smelled very musty and the bathroom like sewage.

    Stayed in August 2023

  • Reviewed: August 7, 2023

    4.0
    This hotel is not as clean or well kept as website photos show
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Our rooms were in major disrepair. The first room was a suite. The toilet was not properly bolted down, the sinks didn't drain, and there was pink/red mold on the shower. Our phone line was frayed out of the wall and we could not reach the front desk. There were missing light bulbs and inadequate lighting. Stains on the wall, extremely worn and dirty looking furniture, and gold tacks in the wall. Our 2nd room was a standard 2 queen. The pillows weren't more than an accent pillow for a chair. The full length mirror was broken across the middle. The toilet was again loose from the floor and the cover/seat was off on one side. The facility itself had broken glass inside our entrance on the floor. Drink vending and ice were out of order.

    It was close to food and grocery. Easy access to the highway. The front desk staff seemed to be trying their hardest. It was a booked weekend for a concert.

    Stayed in August 2023

  • Reviewed: August 6, 2023

    4.0
    Disappointing condition of the facility.
    • Leisure trip
    • Solo traveler
    • King Room - Non-Smoking
    • Stayed 1 night

    The faucet in the shower and sink are ready to fall off. The toilet stool would not flush correctly. There were covers to vents just leaning up against the wall.

    Stayed in August 2023

  • Reviewed: July 31, 2023

    5.0
    In town for Royals/Twins baseball game, this got the job done
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Missing door latch / missing shower curtain / pool not open

    Stayed in July 2023

  • Reviewed: July 25, 2023

    6.0
    Pleasant
    • Business trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Place is dated

    Staff was great

    Stayed in July 2023

Showing 1 - 25

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