Construction. Wait until construction is finished before renting rooms.

price, service.

Stayed in February 2024

Refusal to accommodate an extra night. Rude staff member.

Location and one of the staff members.

Stayed in January 2024

That the gym, pool, and restaurant were all closed at all times during my three day stay. The the tv was down all three days of my stay. That the headboard of a bed was covering up a hole in the ground outside the main hotel entrance. That the ice machines had been removed from the various floors and you had to go to the hotel lobby to ask staff to find you some. That the landscape was being allowed to die. That workers on adjoining rooms woke me up twice in the morning on two separate days using their power tools. That my room key was initially keyed to someone elses room and when I tried to return it to the front desk after explaining what had happened I was told to just keep it. The key to an occupied room that was not mine...I could go on, but I won't.

It looked like it had once been very nice.

Stayed in October 2023

It took half an hour to check in because the front desk staff didn't know how to use the system or computer. He was slow and had to physically "check" to see if our room was clean?? That's so strange! The microwave was a piece of crap and beeped at all the wrong times...like half way through heating food. The TV had no signal the entire time. There weren't enough towels. The room was cramped.

Location was convenient for the event I was attending.

Stayed in October 2023

The fact that all amenities were not available(cable, restaurant, gym, pool, yard...) but we only found out after booking.

Room was clean. Able to check in early was nice.

Stayed in October 2023

Everything but the kind staff

all rooms are under construction. I had a respiratory iss for the last few weeks staying only one night. Fine dusk everywhere. 1st room had drapes hanging and did not close. Second room had extension cords

Stayed in May 2023

There was no hot water,

Comfortable beds

Stayed in June 2023

there were no amaneties available, no room keys (somebody from frontdesk had to open the door for our room each time), no restaurant, no pool no notthing

the actual room and the staff was friendly

Stayed in April 2023

The hotel is in transition. There was a lot of construction going on, but you will never know. The pool and restaurant was closed, which was a bummer. I wished the hotel would have put this on their website. I didn't get a notice until the day before I was to travel to Phoenix. The bed was not very comfortable, but I did sleep. The first room I went to didn't have hot water, TV or a phone, so I had to change rooms. The staff was accommodating. Other than these issues, the stay was pleasant.

The staff was pleasant and accommodating. The location is on the light rail line, so it made it easy to travel to downtown without using a car. The room was nice and clean. The hotel didn't seem full, so elevator times and access to the staff was great.

Stayed in April 2023

The broken room key system was very inconvenient and left me feeling somewhat unsafe.

The staff was making the best of a bad situation

Stayed in March 2023

nothing was available. no pool, no room key, no breakfast not even continental.

close to venue I was attending

Stayed in April 2023

The restaurant and gardens were closed and the key cards did not work during my six-day stay and I had to be let into my room. Again, the staff was super helpful and kind but this was a real inconvenience

The staff at the hotel is excellent. They are working under trying conditions as the hotel changes franchises and remodels. But the staff is just super

Stayed in April 2023

Hot water and locks seem like baseline necessities!

The hotel is undergoing a renovation and while it was understandable that amenities like the fitness room, breakfast, pool, were unavailable none of the key card locks worked and a hotel employee had to let us in our room AND all the rooms on our floor were uninhabited but the doors were all open. We secured our deadbolt and latch and just joked that it felt like a good premise for a horror movie. The room was clean and made up nicely but there was no hot water at all, the front desk said it was a hotel-wide outage. The staff were great and very friendly but the lack of working locks and the no hot water were off putting.

Stayed in April 2023

when we arrived to check in, their system was down so they had to escort us to our rooms with the master key. the elevators were slow and run down. the beds were loud, creaky, and old. the room look nothing like the pictures and the lights didn’t work. the bathroom was dirty.

Stayed in April 2023

It doesn’t say it on booking.com but they are apparently in a “renovation” that means they have no amenities. No breakfast, no pool, no courtyard. All of that was okay with me. I what I didn’t like is the place was really dingy and dirty. It really looks as though the original hotel went into foreclosure, and then the place just sat there for months. Now it’s been bought by Marriot and they are getting people to stay at a reduced price while they fix the place extremely slowly. The courtyard is completely over grown with grass, just like no one has maintained it for months. The carpets in the halls have stains all over them. They don’t have key cards right now so someone has to walk you to your room every time you come back and let you in. The beds feel really old. The tub had rust in the bottom. The first room they put us in the AC/heat was broken so they moved us. There were scratches on the floor and the curtains were dirty. The bed sheets looked to be brand new, but weren’t very soft… There was gum under the edge of the end table next to the bed. Overall, I appreciated the lower price but I don’t think it was low enough to be this bad to be honest.

I am guessing the price for the location was a good price. Location was great.

Stayed in March 2023

dirty

location

Stayed in January 2023

the key machine was not working. we had to be taken to our room. light bulbs missing. no breakfast. no one cleaned our room for five days.

people were very apologetic about the reconstruction.

Stayed in March 2023

Room key card machine did not work so staff had to let guests into their rooms. At one point we were stranded for over 20 minutes in the hallway waiting for staff to get a key that worked. Bed was terrible. No black out curtains so when the sun came up the room was so bright you couldn’t sleep. We were there for three nights and did not have housekeeping at all. On site restaurant and bar was closed along with the pool. The landscaping had not been done in months. Looks like it may have been beautiful at one point but not kept up. Hotel was recently sold and reopened while renovating. Advertised continental breakfast. There was none. I asked for a discount because of the conditions and haggle for it. Staff tried to make the best of the circumstances but the hotel should not be open.

Great location close to restaurants and sports center.

Stayed in March 2023

renovation

location

Stayed in March 2023

No advertising on app hotel was under renovation.

location

Stayed in March 2023

The entire property is under renovation and none of this was disclosed at the time of booking. Room did not look adequately cleaned, several things were broken and the bed was uncomfortable.

Stayed in February 2023

Very dated, worn out, lacking those little touches that make a hotel nice.

The lady up front was very helpful. View of courtyard was lovely, great internet.

Stayed in February 2023

Bathroom was mopped. Refrigerator didn't work and didn't get fixed. No amenities.

Convenient to the hospital.

Stayed in February 2023

Said it All went bad space crowded tub had hairy shit bubbling up in the tub drain garden area was locked down no hot tub not hot bath because the maid did a shit sssjob she must be a dirty person or needs to be skilled on hotel room sanitation and do it the way it should be find a better maid because who was cleaning in that hotel is not fit to be a housekeeper bi no means will I ever go back there ever keep trying to fix it she's not going to get it done .. hotel room sanitation not good at all looked clean but get in to bed that's even worse when you find napped hair form other people when you roll your feet into the sheets and pick up the hairs between your toes ...

Got checked in went in my room very crowded too much furniture in a small space that room should have one bed for there wasn't any room for relaxing got my things organized and when it came to wanting to take a bath hot bath no.... Drain was gurgling up old hair and muck shit floating around in the water no way was I going to sit my butt in that tub other people you know what's !!!!! ..no way had to shower it sucked because I was looking forward to hot tub all day the garden area was open so no hot tubs of course I was unhappy because it was too late to book something else whare I said way too much money for absolutely nothing woke up my back hurt even more than before I went to bed 2times worse waking up on a broken sleep member bed seemed like I was sleeping in a hay loft bed ..and they said they're renovations were in progress that's why the garden was closed garden looked Great it's the rooms that's what needs to be done bet there paying people$tree four figures to renovate the hotels but someone else is going to be very unhappy owners because they are not getting anything done except in there pockets and I think the sanitation department is going to love getting a grade on that hotel owner just might get shut down or hire better quality control people Worth the money your paying them. Because I'm sorry but you should see it for your self under cover is a Great way to see how your building is being unkept and it's not going to give anyone reasons to even want to return I now I'm not for sure and I'm very unhappy for who's even ownership of the hotel it's very unlikely to get a good review when updates are that badly managed thanks for asking but sorry I had to tell it the way I resived it was not a great experience at all .

Stayed in February 2023

They were closed for renovation attempted only twice to get a hold of me I never knew till that day I showed up

Stayed in March 2024