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  5. Reviews of Sonesta Essential - Rapid City

Reviews of Sonesta Essential - Rapid City This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

1902 North Lacrosse Street, Rapid City, 57701, United States

#5 of 7 B&Bs and inns in Rapid City

Guests' Choice

Review Score

Based on 214 hotel reviews

7.0

Score breakdown

  • Cleanliness

    7.4

  • Comfort

    7.5

  • Location

    7.9

  • Facilities

    7.0

  • Staff

    7.8

  • Value for money

    7.3

  • Free Wifi

    6.0

Verified guest reviews from real Bookers

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Showing 76 - 100

  • Reviewed: September 25, 2023

    3.0
    Ahh
    • Leisure trip
    • Group
    • Standard Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Got double charged and overcharged. 😟

    I liked the friendly staff.

    Stayed in September 2023

  • Reviewed: September 22, 2023

    3.0
    Not so good
    • Leisure trip
    • Couple
    • Standard King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Requested ground floor didn't save, assigned us to a room that wasn't made up, stairs are dangerous and crumbling, room had previous occupants personal items in bathroom and tub had hairs, building outdated.

    The bed was comfortable and it was quiet

    Stayed in September 2023

  • Reviewed: September 22, 2023

    1.0
    Mixed up front desk worker
    • Business trip
    • Family with young children
    • Double Room with Two Double Beds - Non Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Toilet was clogged,no maintenance,left at 7:30am ,couldnt go to the bathroom,really discusted, in rm 409,they told me i was suppose to be in rm157

    Nice beds,nice people at the front deskbut the guy was to timid and nervous,i dont know why

    Stayed in September 2023

  • Reviewed: September 18, 2023

    5.0
    Just OK
    • Leisure trip
    • Couple
    • Standard King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Broken airconditioner making huge noise

    Location and price

    Stayed in September 2023

  • Reviewed: September 15, 2023

    10
    Comfy and clean.
    • Leisure trip
    • Couple
    • King Room - Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The housekeeping still knocked even though there was a ‘do not disturb’ sign on the door.

    The bed and sheets were extremely comfortable!

    Stayed in September 2023

  • Reviewed: September 15, 2023

    9.0
    Simple
    • Leisure trip
    • Family with young children
    • Standard Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    No swimming pool

    Comfortable fluffy big beds,quiet place

    Stayed in September 2023

  • Reviewed: September 12, 2023

    10
    Exceptional
    • Business trip
    • Family with young children
    • Double Room with Two Double Beds - Non Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    the bathroom door needed to be oiled that was it

    it was quite and good

    Stayed in September 2023

  • Reviewed: September 12, 2023

    3.0
    Would not recommend unless you're on a budget.
    • Business trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Floors were very dirty, small TV, no free breakfast, shady customers in back of motel.

    Staff was great and relocated us to a better room.

    Stayed in September 2023

  • Reviewed: September 10, 2023

    3.0
    Poor
    • Leisure trip
    • Couple
    • Standard King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Didn't care for being billed for 7 nights even though i was only there for one night. Week later and I'm still down for 3 nights that I got billed for too much. Money has been taken from my debit card account but not refunded even tho the mistake is obviòus.

    Stayed in September 2023

  • Reviewed: September 5, 2023

    4.0
    Spotty WIFI and not well cleaned restroom.
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    The area lacked cell phone coverage so we hoped that the WIFI was going to help but was terrible as well. The WIFI SSID was not found but when it did appear the connection was terrible. The on-demand TV did not work either. We contacted the front desk so they can trouble shoot the issue but no one ever showed up or followed up. The toilet had yellow rings so not sure if the rooms get proper service in between guests. Also the shower head was not properly adjusted or secured to the water pipe as it kept getting loose every time you move the shower head. We stayed in building “C” second floor, it did not have a lift so multiple trips were made to bring our stuff to the room.

    The location was right off I-90 and didn’t seem so busy. The price was affordable for a two double-bed room.

    Stayed in September 2023

  • Reviewed: September 4, 2023

    2.0
    sad & nothing to remember.
    • Leisure trip
    • Couple
    • Standard Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    staff checking out. the girl with the pink, red, and white hair. crabby, unfriendly to the point of wasting my time., high cost of hotel-and no continual breakfast.....or anything. wont come back because your to cheap to give a few food items out for breakfast. last impressions are what makes the customer opinions.

    staff at night i checked in the 2 guys help were great. a liitle hard to understand (accent) didn't really explain to much. just go around and park here. that was it.

    Stayed in September 2023

  • Reviewed: September 2, 2023

    5.0
    Decent rooms and price but almost felt like I was catfhished. When I arrived I thought I was at the wrong hotel. The roo
    • Leisure trip
    • Couple
    • Standard King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Pictures of the hotel don’t really show what it looks like. When I arrived I thought I was at the wrong hotel. Outside seems sketchy

    Location was great

    Stayed in September 2023

  • Reviewed: September 1, 2023

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Standard Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Stephanie was working the front desk. After issues with keycards and parking, I had an issue in the room. She happily walked to the room and helped correct those things. She was pleasant and kind. It had been a long day and I was very thankful for her kindness.

    Stayed in August 2023

  • Reviewed: August 27, 2023

    1.0
    Very Poor
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    We did not stay there. When we arrived there were several people outside in the dark corners of the parking lot. It did not look safe and the facility was very run down on the outside. I tried to cancel the reservation through Clarion and booking.com but to no success

    Stayed in August 2023

  • Reviewed: August 27, 2023

    9.0
    Mix up
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    New employee at the front desk gave us an occupied room

    Comfortable beds,clean room,quiet

    Stayed in August 2023

  • Reviewed: August 25, 2023

    3.0
    I made it work
    • Business trip
    • Couple
    • Standard King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    air conditioning sucked

    air conditioning sucked

    Stayed in August 2023

  • Reviewed: August 13, 2023

    1.0
    Very Poor
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Didn't like that are toilet was broken for 2 of the 3 days and no one came to fix it and we had to put our hand inside the toilet tank to flush it absolutely disgusting and no one cleaned our room or brought fresh towels

    Nothing

    Stayed in August 2023

  • Reviewed: August 11, 2023

    1.0
    Would like 1 day refund had to leave early nostrils
    • Leisure trip
    • Solo traveler
    • Double Room with Two Double Beds - Non Smoking
    • Stayed 5 nights
    • Submitted from a mobile device

    Room was small no windows motorcycles were allowed to be ridden into and out of in the morning and at night.Strong exhaust fumes lingered all night into morning then ridden out for more fumes.No house keeping after 3days went to front desk for clean towels was told they were short staffed.Checked out 1 day early was told I needed to get with you about 1 day refund.

    Location

    Stayed in August 2023

  • Reviewed: July 30, 2023

    5.0
    Worked in a pinch
    • Leisure trip
    • Couple
    • Standard Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    We didn't like going inside the building to get to our room, and the foot traffic coming and going by our room...

    Availability on a sat. Nite

    Stayed in July 2023

  • Reviewed: July 29, 2023

    1.0
    Didn’t stay left immediately and refund processed yet not credited to acct as of today!
    • Leisure trip
    • Couple
    • Standard King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Room was filthy sheets dirty with hairs still in them. Not to mention it looks like inmate holding cells!

    Absolutely Nothing it’s Disgusting!

    Stayed in July 2023

  • Reviewed: July 29, 2023

    4.0
    Disappointed.
    • Leisure trip
    • Couple
    • King Room - Accessible/Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    They put us in an overflow building with subpar amenities. No breakfast.

    Location

    Stayed in July 2023

  • Reviewed: July 25, 2023

    9.0
    Really enjoyed our stay. We were very comfortable.
    • Leisure trip
    • Couple
    • Standard King Room - Non-Smoking
    • Stayed 2 nights

    TVs in fitness room didn’t work. No towels in fitness room. Would have liked a pool. Tv volume was uncontrollable, increasing during commercials and at other unexpected times.

    Liked the restaurant food and the 15% discount for hotel guests. Excellent room. Adequate lighting. Nice carpet. Staff was accommodating to keep our cooler bricks frozen for us. Nice fitness center. Price was good.

    Stayed in July 2023

  • Reviewed: July 23, 2023

    1.0
    Very Poor
    • Leisure trip
    • Couple
    • Standard Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Booked one night the 18th of July and also got charged for the 19th

    Stayed in July 2023

  • Reviewed: July 23, 2023

    1.0
    The room was horrible, will never stay again.
    • Leisure trip
    • Solo traveler
    • Standard Queen Room - Non-Smoking
    • Stayed 3 nights

    Carpet and walls were filthy. Bathroom door falling apart. No wastebasket. Felt unsafe at night in parking lot.

    Bed was comfortable

    Stayed in July 2023

Showing 76 - 100

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