The front desk staff were quite rude, and I had to wait for 2 hours and 30 minutes to check in to my room because I only had the booking confirmation. Then, after 2 hours and 30 minutes, they suddenly had my reservation, which does not make any sense. They also did not pick up the phone when I called, and when I did my check out, they still didn't treat me well.

I enjoyed the size of the room and its bathroom; it was very clean, and the room had a good smell. The hotel's location is very central, near the aquarium and other museums and cultural exhibitions.

Stayed in August 2025

I hate that to this day I still dont have my incidental fee back from my stay which was in june.

I liked the convenience of other things near the hotel, within walking distance.

Stayed in July 2025

There was too much air conditioning

It was really good

Stayed in August 2025

The breakfast buffet was fine, but not great.

The location was great and staff was helpful.

Stayed in August 2025

Complimentary food and coffee would be nice.

It’s in a great location, lots of restaurants and attractions in the area.

Stayed in August 2025

Great location at Inner Harbour. Spacious room with an excellent view. Leisure facilities were good too. Attentive house-keeping throughout our stay.

Stayed in July 2025

Being no room service, no phones in the rooms

The best bed I've stayed in

Stayed in June 2025

Walked around to a lot of places and busy enough, even at night, to feel safe. Aquarium fantastic. Parking in hotel garage easy and affordable and safe.

Stayed in July 2025

Great location at Baltimore's Inner Harbor.

Stayed in July 2025

The parking prices are ridiculous, when staying in a hotel the parking should not be $36 a day in addition I was unable to change the day I left in the meter. There should be an option to cancel the parking when Don. I left a day prior to schedule and was unable to change in the options on the app. Housekeeping didn’t refill the coffee either.

I genuinely enjoyed the room, the location and amenities where are great. The view was exceptional.

Stayed in July 2025

Inner harbor has gone to hell

Nice hotel

Stayed in June 2025

Rooms were ok but hotel itself needs a renovation.

Location, friendly staff

Stayed in July 2025

Friendly staff

Stayed in July 2025

Restaurant and bars were very good. Location on the harbor was better than I expected.

Stayed in July 2025

The "great" view we were told about from our room was actually a closed mall. Kinda creepy at night. The shower would drip all night. The ice machine was down (90° outside during our stay)

The site was close to the inner harbor with restaurants and ship tours. AC was perfect for our hot days there

Stayed in June 2025

No changing facilities at the pool

Location is excellent, the staff are amazing and super friendly/helpful and the beds are dreamy!

Stayed in June 2025

N/A

Clean, spacious, beautiful

Stayed in June 2025

The pool at the location did not work. We weren’t able to access it at all. The breakfast during the weekday and the weekend is very different so we spent more money on Friday to have breakfast versus having knowledge about the buffet for Saturday and Sunday. Also, the bathroom was not clean properly when we first got there I had to end up buying a shower curtain so that I could actually shower comfortably in the bathroom. Also, the view was not that great. It just was like a view of the courtyard. We really wanted like a harbor view, but they did not give us that.

The aesthetic of the property was great. The room size was great. The food for breakfast was great and they give you water when you first come into the building, which is very courteous.

Stayed in June 2025

inner harbor shops, galleria all gone!!

location

Stayed in May 2025

Two of the 4 elevators that take you to the rooms were broken for about 36 hours of our stay and still not fixed when we left. It made it difficult to get your luggage downstairs especially if your room was on a high floor like ours.

The location was fantastic! The hotel is decorated nicely and the beds are comfortable. They were very accommodating. The check in line was very long and they started giving people bottles of water and then brought out a few tables. The one table had someone doing free tequila tasting and the other one had free blueberry lemonade and either goldfish crackers or pretzels. It kept people from getting upset. A smart move by the manager.

Stayed in May 2025

only one elevator location and it was a very long walk to the room for an elderly parent.

location, underground parking very convenient (did have to pay separately for that), coffee bar in lobby, comfortable room.

Stayed in May 2025

THEY WERE UNABLE TO GIVE ME A STATEMENT OF MY STAY BECAUSE I DID NOT BOOK THROUGH THEM. VERY FRUSTRATING

Stayed in April 2025

Great location, just across the road from the harbor. The hotel staff were exceptional. the room was big, clean and comfortable. The onsite coffee shop was really good and it was good to have an onsite mini mart too.

Stayed in April 2025

Perfect location, walking distance to everything at Inner Harbor. The room is spacious and the bed is super comfortable.

Stayed in April 2025