1911 Cypress Gardens Boulevard, Winter Haven, FL 33884, United States of America
#16 of 19 hotels in Winter Haven
Guests' ChoiceBased on 589 hotel reviews
5.4Cleanliness
6.2
Comfort
6.2
Location
7.2
Facilities
5.7
Staff
6.7
Value for money
6.1
Free WiFi
6.0
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: July 22, 2021
Raquel
United States of Americathe bed linen smelled musty, we didn't have breakfast as described!
Location
Stayed in July 2021
Reviewed: July 20, 2021
Ann
United States of AmericaThe floor was dirty, the sink was clogged and at night the shower drain would have a horrible smell for some reason. And when we got there they didn't have a blanket in the room. When we left to the store they came in our room without us knowing and put blankets in there. I felt really uncomfortable that they did that. Good thing we didn't have anything of value in the room . Plus I always bring my own blankets everywhere we go. The towels we're all stained .. and the sink light was all the way by the front door. So had to sleep with the bathroom light on. And they keep the pool locked at all times .. you have to go to the office just to ask them to unlock it and tell them when u get out so they can lock it up again . For $81 a night it could've been better!
Comfortable bed.
Stayed in July 2021
Reviewed: July 12, 2021
Patricia
United States of AmericaNice view
Need lot change ,picture by the portal it’s not like that
Stayed in July 2021
Reviewed: July 9, 2021
Ricardo
United States of AmericaRooms smelled an i booked 2 rooms an they both smelled the same
Nothing much to like about it
Stayed in July 2021
Reviewed: July 3, 2021
Judi
United States of AmericaHotel was in poor shape.
Location to Legoland. Staff was pleasant.
Stayed in June 2021
Reviewed: June 20, 2021
Julia
United States of AmericaDoor to the bathroom was broken, not closed. Also entrance door wasn’t working properly. Have to call several times staff to open the door
Close location to legoland
Stayed in May 2021
Reviewed: June 15, 2021
Moo
United States of AmericaCouldn't connect to Wi-Fi even with their help. Water was far from being hot. Room was not made up.
Close to legoland
Stayed in June 2021
Reviewed: June 14, 2021
Debbie
United States of AmericaPool needs work, closes early, wasn’t allowed drinks or anything at pool. Ac in rooms in a dumb place doesn’t cool the part where beds are. It was clean! Worked for one night short stay.
Stayed in June 2021
Reviewed: June 10, 2021
Nicole
United States of AmericaMore accurate pictures to know what to expect.
I didn’t have breakfast. It was close to food so that was good.
Stayed in May 2021
Reviewed: May 5, 2024
Robertson
United States of AmericaRoom smelled like someone had been smoking in it. Microwave was on the floor.
Close to Lego land.
Stayed in May 2024
Reviewed: May 2, 2024
Helen
United States of AmericaThe room was dirty. The shower had crud in the corners and mold all over. I wore flip flops when bathing. No light or mirror over the sink. No safety chain on door. No trash can liners. Curtains didn't close, leaving a gap people could look through.
Nothing
Stayed in April 2024
Reviewed: April 17, 2024
Mario
United States of AmericaThey only pick up the trash. I went 3 days with undone bed, dirty sheets and moldy shower curtains which smelled horrible. Lady at the front desk looked annoyed when I asked for another pillow bc the ones in the room are old and flat.
Location
Stayed in March 2024
Reviewed: March 21, 2024
Candice
United States of AmericaIt was Terrible. Shower drain didn't work. Cords hanging out of the ceiling, open walls around outlets. Cigarette burns in the sheets (in a non smoking bedroom). Ac didnt work. Wouldn't let me switch room. I left.
Stayed in March 2024
Reviewed: March 19, 2024
Brandi
United States of AmericaIt was clean
Convenient
Stayed in March 2024
Reviewed: March 10, 2024
Anita
United States of AmericaVery old building. Pool was green and couldn’t swim in it. After a week and half it is the same way. Price is way too high for type of hotel and quality.
Location
Stayed in March 2024
Reviewed: March 8, 2024
Heather
United States of AmericaSaid pool would be available in the morning but wasn't cause needed to be inspection
Clean and quiet
Stayed in March 2024
Reviewed: March 8, 2024
Jacquemys
United States of AmericaCold shower, the guy told me "you should have come to the office last night to let someone know about it" but nowhere does it say they are open 24/7 and then the following day it got better but on my last night I went to tell him again but then he says me "you told me too late" then when I commented on how I take my showers at night he just kinda shrugs his shoulders and says "sorry you don't shower in the morning" ... The worst part was that last night, when I came back to my room (left all morning and afternoon) the cleaning crew had some of my snacks and used the toilet and didn't flush... Never coming back!
I liked how spacious it was, that it had a microwave and mini fridge.
Stayed in March 2024
Reviewed: March 7, 2024
Watson
United States of AmericaDoor to room did not lock, bathroom door was previously kicked in so that did not latch either. Room reeked of smoke and Maryjane (paid extra for non smoking room).
Stayed in March 2024
Reviewed: February 26, 2024
Crystal
United States of AmericaA lot of Noise and dogs barking
It was clean
Stayed in February 2024
Reviewed: January 30, 2024
Dontaevis
United States of AmericaNothing you guys stole my money
Nothing you guys stole my money
Stayed in January 2024
Reviewed: January 3, 2024
Stephen
United States of AmericaKept my $100.00 deposit for no reason
Location
Stayed in December 2023
Reviewed: December 18, 2023
Jennifer
United States of AmericaNOTHING ELSE An adventure from the moment we Walked in room ..right a way I was hit with the smell., maybe cigarettes maybe pet I'm thinking it will forever be a mystery..this also can be said for the MANY random dried liquids scattered around the walls.First "friend" was found 2 min later.. a dead cockroach by one bed. Friend number two was spotted by my son in the bathroom about 10 min after that. Friend number three well he WAS ( NOW DEAD THANKS TO MY SHOE) a brown recluse spider. Fourth friend was a very lively cockroach who succumbed to my hey dude as well. This little bugger , pun intended , might very well have been friend number two who played hide and seek with my son when he was in the bathroom but I can neither confirm nor deny this due to him rudely running away before I could introduce myself or my shoe.. LITERALLY slept with lights on due to being afraid of what would join us at night. I took several pictures to show how OUT OF DATE the online photos are. We would have definitely gone to another hotel if it was not for the 13 hr car ride we just finished , the pouring rain and money already spent ! Yes I hope you found this entertaining, I choose laughter as a coping mechanism obviously 🤣. But unfortunately for all involved every bit of this is true!!!on a happy note as I lay here typing this the air is becoming increasingly damp thanks to the air system so id dare to say I found the source of the smell! 🕵️ As far as the "breakfast" when my mom asked the front desk she was told "they might have muffins in the morning " on a positive we went to the IHOP attached to the hotel and it was yummy and our waitress was great! and to top this all off when checking out the person had the nerve to make my mom wait for him to go check how dirty WE left the room before he would return the $100 deposit, that the website doesn't tell you about by the way!
The IHOP attached was good for breakfast
Stayed in December 2023
Reviewed: November 24, 2023
Vanessa
United States of AmericaThere was a cockroach in the room. The photos on booking do not match the current reality of the hotel. The bed had just a sheet and a thin quilt, we missed a warmer blanket. I was alone with my young son and I felt that the place was empty, it looked like an abandoned hotel, which made me feel insecure and scared.
Hotel near Legoland. Room with microwave, coffee machine and minibar. Comfortable bed. Good price for spending just one night as was our case. I was able to take a good shower and rest to continue traveling the next day.
Stayed in November 2023
Reviewed: November 22, 2023
Martha
ColombiaThe location to Legoland is very close, the rooms smelled too much of cigarettes even though it was a non-smoker, due to the allergy we could not spend one more night in that room and I asked to check out but they did not refund the money for the night I was missing, the front desk moved us to another room so I wouldn't waste my money but the smell was the same, the rooms lack maintenance and the beds are very hard and the bathrooms are not very clean, the air conditioning is very noisy, and We found a cockroach walking on the floor in the first room. Nothing about quality vs price.
location close to park Lego
Stayed in November 2023
Reviewed: November 18, 2023
Kevat
United States of AmericaThere was an odor emanating from the bathroom, despite being cleaned. This odor was noticeable throughout. We saw a couple of roaches. Again, the place was clean but with the odor, roaches and the room being completely different from what is pictured, I did not feel safe keeping my young kids there.
The front staff - Zack, was very kind and courteous.
Stayed in October 2023
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