Everything

Stayed in August 2025

Nothing

Perfect! Seriously!

Stayed in August 2025

Loved Everything

The Property was beautiful clean nostalgic Im from South Carolina and would love to come back and visit The Food was a 10 out of 10 !!

Stayed in August 2025

It was a bit expensive.

Felt like staying in a theme park! Lots of fun.

Stayed in August 2025

Great Hotel 2nd time there in 2 months! Love the whole Vibe! Great Location!

Stayed in July 2025

The attendant at the breakfast bar that worked the area on Thursday! She stood at peoples table while they were eating ours! Other! Then she scolded our grandson who didn't finish his glass of juice and was leaving area to check out the aquarium!

Just about everything

Stayed in July 2025

Would of liked to have meet Mr. Russell he was sitting with some other guests.

The breakfast was ok, like most other places but then a lady came out with some hot pastries which were delicious. I ended up staying the night before I left, as I had an early flight, had dinner at the restaurant with family, dinner was delicious, and the service was excellent. It is a credit to Mr. Russell Salvatore, I was told he puts a lot back into the community which is fantastic to see.

Stayed in June 2025

Eh, the bed was hard for me but we love the look of the room.

We always stay here when in Buffalo. A step above most other hotels in the area. Classy. Terrific restaurant and good complimentary breakfast.

Stayed in July 2025

The fitness center had a very strong odor - not necessarily bad but it smelled like after shave. Also the weight machine appears to be broken. One side was difficult to move the weights so I really could not use it.

The staff was amazing. The woman at breakfast was great. Our room attendant was excellent. The front desk personnel were helpful when needed.

Stayed in July 2025

Nothing

Everything was good

Stayed in July 2025

I liked the hospitality and facilities. Breakfast was awesome.

Stayed in July 2025

Nothing could have been better, Russ and team continue to deliver best in class service.

All staff was extremely professional, friendly and caring. Lobby, bar , breakfast and shuttle folks made me feel welcome. Will definitely stay here again and recommend to friends and family. I had eaten a few times at Russ', always a fantastic experience, hotel stay was same. Came to my rescue that nite got stuck in Buffalo, and frankly glad the other "big name" hotels were booked on June 28. I had a great meal at the bar, Ashley was courteous and made a great martini. Lots of fresh-CLEAN towels, keurig in room and provided toiletries very nice surprise. Thank you for being my "Oasis" on a very disrupted business travel journey.

Stayed in June 2025

Nothing

From beginning to end, the Grand delighted me from the over the top scrumptious dinner at Russell’s to the Uber comfy and cozy room. After a long day of travel, the entire experience was soothing and appreciated beyond measure. We even ran into the founder who was still working at 92 1/2 years of age. Such dedication and attention to detail explains his success.

Stayed in June 2025

I had my flight delayed it was no problem for them. just call when you land and we will send someone to pick you up.

Stayed in June 2025

breakfast had many options some tasted better than others

the charm and character of the location

Stayed in June 2025

Nothing…Everything was great

Outstanding and the hotel shuttle service was excellent

Stayed in June 2025

Location clean comfortable

Stayed in May 2025

Everything was Wonderful!

Stayed in May 2025

While the breakfast was adequate, I would have appreciated the inclusion of premium brands such as Chobani or Siggi’s yogurts, Tropicana juices, fresh croissants, and French Brie. I do not mind to pay a small room surcharge for an upgraded breakfast selection.

The hotel offers luxurious and elegant accommodations that far surpass those of standard hotel chains like Hilton or Marriott. Every aspect of the stay was exceptional - from the spotless cleanliness and spacious rooms to the stylish furnishings, peaceful ambiance, and warm, professional staff. The hotel itself is a destination, offering guests an experience of upscale elegance. The Patriots and Heroes Park is located on the hotel grounds. It is the realization of the vision of the owner, Russell Salvatore, and is both impressive and inspiring. The park is beautifully maintained and adds a unique, meaningful touch to the property. The hotel location is convenient - just minutes from the airport and the University at Buffalo, and only a short 30-minute drive to the attractions of Niagara Falls.

Stayed in May 2025

Late check out option would have been nice.

Breakfast was better than most restaurants, great selection and buffet style made it easy to eat at our convenience.

Stayed in April 2025

Everything was great! If I was being picky the only suggestion I would make would be to have a bigger TV in the room.

Very nice room, very clean and comfortable. Nice

Stayed in April 2025

Nice interior, cozy room. While food pictures on the booking.com creates false expectation about outstanding breakfast, while breakfast is a regular poor USA level standard set.

Stayed in March 2025

We love staying here! Great rooms and good complimentary breakfast! Restaurant is top notch. Very accommodating staff too!

Stayed in March 2025

No smoking rooms

Very clean and fun place to be in

Stayed in February 2025