Location to Markstreet and the lot of drug addiction outside the hôtel

The bedroom

Stayed in August 2025

Location was Horrible. Homeless everywhere tons of drug addicts. Literally could not leave the hotel at night. Saw ambulance and homeless person getting revived on the sidewalk from my window.

Fantastic Design and nice staff

Stayed in February 2025

The location is DANGEROUS with homeless people around The people at breakfast are not that friendly They charged me 2 times my stay and made my bank account a whole mess. Bad communication between the staff

Nice room product and rooftop bar

Stayed in February 2025

Location was a bit sketchy at night which meant with teenagers we couldn’t really let them go for a wander. On the other hand it was close to the mission area which has the best food and we also found so many other local places to eat. Some really cool street wear shops too. Our kids actually preferred the location to Fisherman’s wharf as they found it more authentic and interesting!! I think a 2-3 day stay there is sufficient.

Loved the interiors. Great friendly helpful service. Comfy bed. Top notch toiletries.

Stayed in January 2025

It is pricey, the south side of the hotel is ok when using the valet. The north side on market street unfortunately has a lot of homeless, not a place I felt comfortable walking with my wife

Close to what our plans were

Stayed in December 2024

The sad situation with unhoused people in streets on blocks near the hotel.

Loved the room and the decor, loved the lobby and decor. Loved the other guests - so many from Europe!

Stayed in August 2024

The location is really bad. The hotel is not doing enough to ensure guests can come and go safely.

The design was great.

Stayed in July 2024

Difficult to regulate the temperature

Great staff when we arrived. Lovely drinks on the rooftop. Room is lovely.

Stayed in December 2023

Great atmosphere

Stayed in July 2023

Room service seemed much later than in other hotels I've stayed at.

The service provided by the front desk was on-point. They were always attentive and helpful at all hours of the day.

Stayed in February 2023

There wasn't a microwave in the room. Otherwise it was perfect, and we'll be back the same time next year.

the staff was friendly. the room was beautiful. Location was great. Check in went smoothly. The valet parking came in very handy.

Stayed in September 2022

room was too small for 4. Improve illumination in the common areas. external access to roof top bar/restaurant. not a very nice neighborhood.

modern design, beautiful building. detailed decoration in rooms.

Stayed in August 2022

The valet lost my keys for 45 minutes. Threw off the whole day, missed reservations, and two mental breakdowns later we got our keys and just went home. Terrible experience.

The room was safe and comfortable

Stayed in November 2024

Nothing

Neat, quiet, comfy & welcoming. Good friendly service.

Stayed in August 2024

Location. Didn’t like the rooms either.

Location is terrible. Zombie land outside both doors. Without much security.

Stayed in August 2024

Inside the hotel is an oasis, but outside the hotel is a shabby, dangerous atmosphere. The rooms are cheap and I guess it is my fault for not doing the research--during the pandemic, downtown was abandoned and it became a homeless encampment. There were entire blocks with homeless set up in tents and exchanging drugs out in the open. We walked three blocks to a Michelin-star Thai restaurant and had a great meal but we were followed by a man who shouted at us the entire walk home. The hotel does offer a driver to take you anywhere in the city, but they stop that service at 7pm. What a shame for San Francisco and for all those unhoused living in terrible conditions. Also, the valet parking was outrageously expensive $100 per night! I would have never stayed there if I had known it and it took over 20 minutes to get our car.

Stayed in May 2024

Did not like the location They had beer on their menu both at the rooftop bar and the bar in the lobby but we were told of both places that they don’t carry beer anymore… After a long day of being out, it’s nice to know you can come back to your hotel and have a nice cold beer. They should take it off the menu. Also, we could not have lunch at the hotel because the red top did not open until 4 o’clock and there was a women’s gambling convention in the downstairs lobby in Restaurant….. we had invited friends to come there and join us for lunch, but had to go somewhere else We pay way too much for our stay there to not have this information ahead of time Definitely will not recommend or return

The hotel was very pretty and well appointed However, the experience did not live up to the experience we had at Downtown Proper in LA

Stayed in March 2024

Though it was so central the neighborhood of tenderloin was hard to walk around

All

Stayed in January 2024

Loved the hotel. Parking was hard. We had a long day of travel and delayed flights. Arrived at night. Couldn’t figure out where valet parking was. Drove around the property multiple times. Had to call front desk 3 times to get someone to come out to us and help. Eventually things were fine and the hotel marvelous.

Stayed in December 2023

At check in front desk wouldn’t let us have access to the room as the reservation appeared to be for two rooms within their system even though Booking had booked only one room correctly. Instead of them reviewing the issue and let us have the room they insisted if they would give us the room they would have to charge both.. no assistance in fixing the issue, we had to call Booking, they contacted th hotel and clarified it was a mistake on the hotel’s side. Hotel is located within a major homeless zone, there was a shooting right at the hotel entrance at around 6pm with around 15 shots being fired. The hotel staff continued operating as this was the most normal thing that could be happening. A further half an hour for late check out was denied.

Nice design in the lobby area

Stayed in November 2023

I can't think of anything about this hotel that I did not like. Every detail about comfortable accommodations was addressed by the staff and amenities in the room.

The breakfast was superb! We had the Shakshuka on the rooftop and also had breakfast on the first floor patio restaurant. Excellent food and service. Hotel is centrally located between two playhouses, the Golden Gate Theatre and the Orpheum, both of which bring me to San Francisco. I highly recommend this hotel to friends and relatives.

Stayed in August 2023

My hire car broke down on the way to the booking, leaving me with no way to reach the hotel, as we were driving from Santa Monica! I tried to contact the hotel to rearrange my stay, but was ignored. I was charged the full amount. With no response via booking, hotel email, phone. Really disappointing customer service.

Stayed in June 2023

Location is in an awful state with multiple drug addicts and users on each street surrounding the hotel. We felt unsafe at all times when out of the hotel

Great decor

Stayed in July 2023

The decor was so classy. We enjoyed the roof top bar also.

Stayed in July 2023