Expensive valet parking Adding gratuity to everything( take away food)

Clean hotel, very friendly staff, the only thing that was weird to me was that they add gratuity to everything, even take away food. Valet parking very expensive, 60 dollars a night which is crazy: overall good stay.

Stayed in February 2024

I was at the wrong location but it turned out to be a great trip.

The Reading station market! We will be back in the spring! The market has everything! We truly LOVED It!

Stayed in December 2023

Cost of parking. Paying that much for a room plus parking seemed a bit much that’s all

Stayed in December 2023

Lack of microwave in the room.

Friendly staff. Accommodations for runners at the marathon, e,g coffee in the morning.

Stayed in November 2023

No fridge, all rooms should have fridges.

Staff was nice, quick check in, early check in, Location, smell is always nice

Stayed in August 2023

Nothing

Clean, quiet, breakfast was a good selection

Stayed in June 2023

I could literally hear the couple talking at a normal volume, in the next room, as if they were in the same room as I. They heard us talking. We could hear each other so clearly that we carried a full conversation through the wall with the neighboring guests without having to be near the wall. Absolutely no privacy.

Overall, it’s a great hotel and I would consider staying again if not every room is as transparent to the room next to it.

Stayed in May 2023

needs some updating

the location was great as the conference was held right on premises

Stayed in May 2023

The AC in our room was really loud!

It was a nice location with plenty of paid parking. The hotel is beautiful and family friendly. The bed was comfortable and the room was big. There was plenty of seating available in the room.

Stayed in May 2023

Register in room knocked and was loud through the night. The faucet leaks all over the counter in bathroom. No option for face wash.

Clean room. Great location. Not too crowded.

Stayed in May 2023

Housekeeping never visited; understaffed and staff not very helpful. Not a good value for money.

Not superb, but good enough location; rooms are large, bed is comfortable, amenities are decent and early check in was possible given the size of the overall hotel, number of rooms.

Stayed in May 2023

I DID NOT like paying for parking ( self parking $30 per night) if I'm parking my own car, it should be free.An incidental fee of $100, no microwave, only 1 wash rag, and the complimentary body soap smell favored a masculine man. All the fees you collect after stating the low price of the room. The room would have been less expensive had I gone through the TEAM rate. Make it more attractive by lowering the fees or the room.

I liked the service, clean room, and the secure feeling as I slept. The staff was excellent. The bed was comfortable enough to sleep in.

Stayed in April 2023

The beds were horrible. We were there for a dance competition and so many families said the same thing. The ceiling in the bathroom was peeling.

Location worked for us. The hotel was nice and the staff was pleasant. The room was ok, big Tv.

Stayed in March 2023

It wasn’t as convenient to the Wells Fargo Center as we had hoped. It would have been nice if breakfast was provided.

Room was clean. Personnel were all very nice and helpful.

Stayed in March 2023

property was very nice

Stayed in March 2023

Paying for parking. $30 per day or $56 valeparking. However, you can use valeparking for the rest of your stay without additional cost.

Request was granted, and facility was top shape.

Stayed in November 2022

lack of snack food at night

Stayed in June 2022

everything was as expected

convenient to The Franklin Institute. easy walking to many attractions and restaurants.

Stayed in April 2022

There was no trash can is the bathroom, which was odd since it seems like a requirement. Also, the breakfast buffet was terrible and overpriced. Staff seemed indifferent about providing good service. Find somewhere else for breakfast.

The room size was good and the bed was big and comfortable. The room was also clean. The staff at the Local grab and go in the lobby were very friendly and welcoming.

Stayed in May 2022

No microwave or fridge in my room

Clean, nice location, friendly staff

Stayed in April 2022

Breakfast buffet was cold at the time of our stay. (Actually cold. Not just “this is only warm”) This was quickly corrected, however, and our meal was comp’d.

Nice, central location. Large rooms, comfortable beds. Nice view of the city from our room. (We were on the 25th floor)

Stayed in February 2022

None

Location, rooms are very neat 👌

Stayed in December 2021

There is no information in the room about food or amenities. When I went to the front desk to ask about when breakfast was served, I was given a lunch menu. Since it was difficult getting food at the hotel, I ordered DoorDash. The hotel would not allow the driver to bring the food to my room and the hotel made me come to the lobby to get my food. When I asked about the food, the person at the desk rudely pointed to the food and walked away.

It has a great location.

Stayed in December 2021

It's not only the Sheraton - why are all hotel pillows now so thick and heavy - no possibility to sink into them and they weigh a ton when you move them. Because of the pandemic my room was made up only once in 4 days.

I liked that the staff went out of their way to give me a room high enough so I could see Logan Square (there is construction across the street). The view is my main reason for staying at the Sheraton. Breakfast was very good, I also had a turkey dinner at the bar- and all the service personnel were very nice.

Stayed in November 2021