The rates were pretty high, although I can afford this on a very limited bases like once or twice a year.

I liked the convenience near public transit, amenities like the public library, eateries, parks, etc. The room, especially the bed, was comfy. It was quiet during the night.

Stayed in August 2025

I was charged twice. Once for 317 and the 387 while checking in

Very clean food area

Stayed in June 2025

Room carpet was in bad shape and beds were poorly made

Stayed in June 2025

The parking garage to the hotel was full so we had to go around the corner which was a pretty good distance away from the front door of the hotel. Since we checked in at 9:30pm the parking area was a bit sketchy, dark and not lit up very well. There were no attendants and most of the parking closer to the hotel was for reserved parking, which most spaces were empty. So that was not favorable. The pool area was not impressive. The sauna was locked /closed. Both showers in the pool area were out of service, and the ladies room was out of order, leaving only one bathroom to change in and use the facilities. There were 5 of us altogether. We were charged $313.00 per room per night. We reserved 3 rooms, they were all corner rooms. One of the 3 rooms had a huge bathroom and was definitely bigger, yet the price for all 3 rooms was the same. We were booked on the 5th floor, but we were stuck going up and down in the elevator after check in because the desk attendants did not inform us to use the room card to get to the 5th floor, and we did not see a sign with instructions to do so.

I love the restaurants and the facility as a whole. It was a convenient place for us to stay since we had to be at the Mass Mutual Center the next morning. All the staff were friendly and accomidating. The rooms were very nice, clean and comfortable.

Stayed in March 2025

Expensive to stay

Close to the MassMutual Center. It had an indoor pool and two restaurants inside which helped because the weather was awful and there wasn’t much opened nearby (walking distance) to eat.

Stayed in February 2025

The shower is not convenient, and the water barely drained at the bottom of the bathtub. The conditioner bottle was empty when I arrived.

I was able to check in earlier than expected. The staff was very nice.

Stayed in August 2024

The booking price was $211.18 after fees and taxes and when I went to pay for my room once I got to the hotel, it ended up being $289.69. Over 70 dollars more than the price on booking.com. During my stay, the electricity was out in some areas of the building and they were running a generator to keep things running. As a result, the check in process was staggeringly long, but successful.

The room I stayed in was nice. Smaller than I expected, however the view was nice and it was very clean. Bathroom was prestine and stocked with travel sized toiletries. The bed and linens were very clean. The interior of the building is unique and eye-catching.

Stayed in July 2024

Had to pay high price for parking

Convenient location

Stayed in July 2024

The location was within walking distance of the Mass Mutual Center. The hotel was nicely maintained and the staff was helpful.

Stayed in May 2024

The bathroom showers water pressure and no heat,no extra lighting. As well as no microwave in the room

The location

Stayed in February 2024

Pillows we’re too soft and bed was a bit uncomfortable.

I really loved the breakfast, the bed was a bit uncomfortable and the pillows we’re too soft which made it a bit uncomfortable to sleep. Unfortunately when I tried to reach front desk phone sounded busy.

Stayed in July 2023

Too much noise. Bathroom was a little dated.

Great location

Stayed in July 2023

The elevators kept jumping while trying to get on or off. Elevators were getting stuck. I walked up and the stairs for most of my stay. I was on the 7th floor. Yes good exercise......but it more because I was afraid of getting stuck in the elevator.

Room was clean and spacious. staff was friendly.

Stayed in March 2023

No complaints

The wings were unexpected but a delight.

Stayed in July 2025

Location was horrible, bathrooms were small, bed was not great. Would not stay here again.

the ballroom were nice

Stayed in July 2025

Air conditioning out of service entire stay. King size bed was caved in.

The location was close to work event.

Stayed in May 2025

Comfortable

Stayed in April 2025

Stayed with my daughters for a cheer competition. It was a great hotel, clean and close to everything. We had dinner there it was wonderful. Zero complains will book again

Stayed in December 2024

Pool was cold

Stayed in December 2024

The young man working at the counter was bit ride when checking out when I handed him the key card ( when I asked him if wanted the card, he took it out of my hand and just put it in the box on the counter— was very awkward for me)

Stayed in October 2024

Could use a formal dining room.

Bar / Restaurant was great - Carol was great! Could use a formal Dining Room as well.

Stayed in October 2024

Paid over $400 . Room we were given already had someone in it. Very awkward. Was given club access because of that. Breakfast was supposed to be there 7-10. No breakfast at all. Very disappointing. Room was small and not very appealing. Parked in garage overnight. Was supposed to be $20. Couldn’t get out of the gate until we paid $48 Complained to front desk and was asked why we paid it! I told them we couldn’t get out of garage till we did ! Staff said they should have told us to pay at desk !! Very disappointed. We travel a lot and this has been the worst hotel for the price. Will not book a Sheraton again.

Beds were comfortable

Stayed in September 2024

VERY loud!!! Room was small and outdated, room was hot and the a/c never dropped below 68 despite having it set on 65 for two whole days, walls were paper thin and it was difficult to sleep because of how noisy it was in the halls

Fitness area was great! Pub was decent but overpriced, staff was very nice and helpful. Shower had great pressure

Stayed in June 2024

Most of the staff were friendly. However the assistant manager at reception had a very negative attitude. I understand that you cannot always be submissive to all your guests: she was borderline rude. Made what would have been a very pleasant experience not so enjoyable.

The service at breakfast were very prompt and the staff was exceptionally good and accommodating.

Stayed in May 2024