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  5. Reviews of Sonesta ES Suites Colorado Springs

Reviews of Sonesta ES Suites Colorado Springs This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

3880 North Academy Boulevard, Colorado Springs, CO 80917, United States

#69 of 102 hotels in Colorado Springs

Guests' Choice

Review Score

Based on 238 hotel reviews

7.2

Score breakdown

  • Cleanliness

    7.6

  • Comfort

    7.8

  • Location

    7.9

  • Facilities

    7.4

  • Staff

    8.2

  • Value for money

    7.7

  • Free Wifi

    6.8

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: January 12, 2025

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 2 nights
    • Submitted from a mobile device

    N/A

    I like the fact that everything was clean and nothing was out of place

    Stayed in January 2025

  • Reviewed: January 9, 2025

    8.0
    It was a comfortable stay: clean and kitchenette had full size appliances.
    • Leisure trip
    • Solo traveler
    • Triple Room
    • Stayed 5 nights
    • Submitted from a mobile device

    A little rundown w missing tiles and in need of some paint.

    Roomie accommodations with full size refrigerator, coffee pot, stove and microwave.

    Stayed in January 2025

  • Reviewed: January 1, 2025

    8.0
    Great price for the duration of my stay
    • Leisure trip
    • Family with young children
    • Two Bedroom King Loft Suite with Fireplace
    • Stayed 11 nights
    • Submitted from a mobile device

    The room was nice

    Stayed in December 2024

  • Reviewed: December 28, 2024

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • King Studio Suite
    • Stayed 2 nights

    Would have liked the breakfast that is advertised on the website.

    Stayed in December 2024

  • Reviewed: December 28, 2024

    8.0
    Thanksgiving visit
    • Couple
    • King Studio Suite
    • Stayed 7 nights
    • Submitted from a mobile device

    The front desk was having problems with the key system for the rooms.

    The room was spacious and clean. We used the full kitchen a few times, and everything worked great. Excellent price for what you get. .

    Stayed in December 2024

  • Reviewed: December 26, 2024

    7.0
    Good for the price
    • Solo traveler
    • King Studio Suite
    • Stayed 5 nights
    • Submitted from a mobile device

    House keeping only came one time and I was there almost 20 days.

    The room was nice, spacious, and comfortable

    Stayed in December 2024

  • Reviewed: December 21, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • King Studio Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Your booking add needs to state the hotel WILL CHARGE us $500.00 dollars 💵 in advance. And they tried to make me pay again )even though I paid you.)

    Comfortable

    Stayed in December 2024

  • Reviewed: December 9, 2024

    8.0
    A perfect place for our group, will stay again!
    • Leisure trip
    • Family with young children
    • Two Bedroom King Loft Suite with Fireplace
    • Stayed 4 nights
    • Submitted from a mobile device

    The couch and sitting chair were uncomfortable, cold upholstery.

    Good breakfast options during the week, even on a holiday. Not as many options on the weekend although the clerk helped to accommodate us

    Stayed in December 2024

  • Reviewed: November 28, 2024

    6.0
    Adequate and Comfortable
    • Business trip
    • Solo traveler
    • King Studio Suite
    • Stayed 1 night

    The overall property condition and cleanliness could be improved. It's not a great part of Colorado Springs unfortunately. I was not a fan at all of the $500 deposit required, that's far beyond normal for any hotel.

    I do like this hotel, there's something homey about it.

    Stayed in November 2024

  • Reviewed: November 10, 2024

    8.0
    Nice place, don't stay on 2nd floor in the snow.
    • Leisure trip
    • Couple
    • King Studio Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Only there one night during a crazy snowstorm with 1 foot of snow in a day. Not ideal to be placed on the 2nd floor with snow on the outside stairs. Would have been nice to be placed on 1st floor. Would stay again just not in the snow.

    Comfortable beds, somewhat older facility but very clean. Had all the kitchen facilities if we wanted to cook. Decent hotel breakfast, basic fare. Good coffee. Great value for the price.

    Stayed in November 2024

  • Reviewed: November 8, 2024

    6.0
    Adequate room and location
    • Leisure trip
    • Family with young children
    • King Studio Suite
    • Stayed 1 night
    • Submitted from a mobile device

    There were a couple of stains in the carpet that were concerning, and paint peeling in the bathroom. However, it looks like they are renovating units.

    Convenient location, excellent kitchen amenities.

    Stayed in November 2024

  • Reviewed: November 6, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Two Bedroom King Loft Suite with Fireplace
    • Stayed 4 nights
    • Submitted from a mobile device

    The room hold fee was actually 500 not 250 like the message they sent stated. The first room had 4 live wasps in it. The second room shower was bad. Like coming unattached from the wall it sprayed anything you had on the shelf or toilet. Rooms were definitely in need of some TLC. Breakfast was inconsistent but good when available. In winter the steps up to the second floor door get extremely slick and slippery just as a caution to others.

    Love the room types available and the pet friendly policy. Staff was helpful booking was a way cheaper option than going directly through the direct company.

    Stayed in November 2024

  • Reviewed: October 22, 2024

    8.0
    Good value for price but needs some upkeep/attention & 20-30 minute drive to most activities in area
    • Leisure trip
    • Family with young children
    • Two Bedroom King Loft Suite with Fireplace
    • Stayed 4 nights

    The OK: Location was not really close to many of the activities we wanted to do, so we ended up having to drive 20-30 minutes for everything. The Bad: The door to the room is insanely hard to get open. You literally have to kick down the door or shove your entire body into it for it to open (also to close it). Downstairs bathroom tub drain needs cleaned out. Did not drain, so you have to shower in ankle-deep standing water. Kitchen faucet needs to be tightened down, as it practically comes off the sink when lifting lever to turn it on. The bedroom downstairs had 2 double beds and the one closest to the windows was annoying to sleep in because there is a smoke detector that I think has a problem. It would sporadically flash a very bright white strobing light for 3-5 seconds. So, kind of made it difficult to sleep with that going on all night.

    The Good: Breakfast was very good with lots of choices! The suite was large, basically a 1 bedroom apartment with 2 baths, which was very handy! Full kitchen was well stocked and had full size refrigerator & freezer.

    Stayed in October 2024

  • Reviewed: October 21, 2024

    6.0
    Good, not great
    • Business trip
    • Couple
    • Triple Room
    • Stayed 3 nights

    centralized location but room was near the busy street. Also the room door was stuck and you had to use forceful shoulder or foot to open it. Extra bath towels should be included and not have to ask; housekeeping only every 2-3 days. Carpets kinda dirty looking; bed and pillows too soft. Incidentals amount was not mentioned at time of check-in, only read the sign posted. Nothing about housekeeping how often. Very basic information.

    central location to various stores/restaurants and highways

    Stayed in October 2024

  • Reviewed: October 16, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Two Bedroom King Loft Suite with Fireplace
    • Stayed 3 nights
    • Submitted from a mobile device

    The property overall is a little run down. We had a leak under the sink in our room that we didn’t notice until checking out (we never opened that cabinet).

    Staff were friendly and helpful. Breakfast was great. Our room was large (we got the 2br/2ba loft), clean, quiet, and comfortable with good linens and towels. Location was good, many stores and restaurants nearby and no more than 30 minutes from any local attractions. Good value for a family with teenagers who needed space and a kitchen.

    Stayed in October 2024

  • Reviewed: October 4, 2024

    8.0
    Fantastic place for someone working, families, or a couple on an extended stay.
    • Leisure trip
    • Couple
    • King Studio Suite
    • Stayed 4 nights
    • Submitted from a mobile device

    The parking is a little odd

    Oven and full size fridge was amazing

    Stayed in September 2024

  • Reviewed: October 4, 2024

    8.0
    Roomy & comfortable with great breakfast
    • Leisure trip
    • Couple
    • King Studio Suite
    • Stayed 3 nights
    • Submitted from a mobile device

    Older buildings but starting to update

    Hot breakfast was good, staff very helpful, location was great for us, large suite that was older but comfortable

    Stayed in October 2024

  • Reviewed: October 1, 2024

    8.0
    Value for the money with kitchenette.
    • Leisure trip
    • Couple
    • King Studio Suite
    • Stayed 3 nights

    Facilities are dated and need some updates both inside and out. There were quite a few dumpsters around so perhaps some refurbishing is going on.

    Very nice breakfast selections, staff very nice and helpful. Location was good for our needs which is why it was selected.

    Stayed in September 2024

  • Reviewed: September 23, 2024

    8.0
    Comfy Stay
    • Leisure trip
    • Group
    • King Studio Suite
    • Stayed 1 night
    • Submitted from a mobile device

    The numbering of the room and location of the rooms were confusing and the map was too tiny to read.

    The room was excellent. It had everything you could need. It was spacious.

    Stayed in September 2024

  • Reviewed: September 16, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Studio Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    The pool wasn't heated. Wifi was weak. The toilet was really old.

    Kitchen and staff. Breakfast was great, no chorizo though...

    Stayed in September 2024

  • Reviewed: September 11, 2024

    6.0
    Adequate
    • Leisure trip
    • Couple
    • King Studio Suite
    • Stayed 4 nights
    • Submitted from a mobile device

    Tiles in bathtub were cracked. Faucet in kitchen was extremely loose. Felt like it might come off when used. Sink in bathroom area was cracked and badly patched and the drain plug wouldn't work, forcing any water used to drain extremely slowly.

    Stayed in September 2024

  • Reviewed: September 3, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Studio Suite
    • Stayed 2 nights

    They were working on units above us and started early Sunday morning and that was not very good. Woke us up and it continued until we left but other than that it was good

    Stayed in September 2024

  • Reviewed: August 29, 2024

    6.0
    Pleasant
    • Leisure trip
    • Solo traveler
    • Mobility Accessible Studio Queen Suite with Roll-In Shower
    • Stayed 3 nights
    • Submitted from a mobile device

    No cleaning or fresh towels with a 4 night stay

    Stayed in August 2024

  • Reviewed: August 26, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Studio Suite
    • Stayed 1 night
    • Submitted from a mobile device

    My husband turned the ac on when we went to bed. Something on the ac in the furnace closet was rattling so hard that I had to turn it off. I reported it to the office to get repaired. The smoke alarm was flashing white light every few seconds. It was hard to sleep with it flashing.

    Good TV stations to watch. The bed was comfortable and I liked the kitchen.

    Stayed in August 2024

  • Reviewed: August 26, 2024

    7.0
    Friendly and helpful staff. Comfortable room with a kitchen.
    • Leisure trip
    • Couple
    • King Studio Suite
    • Stayed 1 night

    The room needed to be updating. There was a broken hinge on the bathroom door. The kitchen cabinets needed to be updated. The grounds around the buildings needed maintaining and relandscaping. There was deteriorating concrete around the foundation.

    We like that it had a will stocked kitchen with dishes, glass, tableware and pots and pans. Even though the room was old and could use a facelift, it was clean and comfortable. The staff was very friendly and helpful.

    Stayed in August 2024

Showing 1 - 25

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