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  5. Reviews of Sonesta ES Suites New Orleans Convention Center

Reviews of Sonesta ES Suites New Orleans Convention Center This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

345 Saint Joseph Street, Arts - Warehouse District, New Orleans, LA 70130, United States

#106 of 177 hotels in New Orleans

Guests' Choice

Review Score

Based on 1675 hotel reviews

8.0

Score breakdown

  • Cleanliness

    8.3

  • Comfort

    8.4

  • Location

    8.7

  • Facilities

    8.3

  • Staff

    8.5

  • Value for money

    8.2

  • Free Wifi

    8.7

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: August 23, 2025

    7.0
    Besides the staff arguing one time it was a great experience
    • Travelers with friends
    • Studio Suite Queen
    • Stayed 7 nights
    • Submitted from a mobile device

    The distance from some attractions

    The room size and amenities

    Stayed in August 2025

  • Reviewed: August 18, 2025

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • One Bedroom Suite Two Doubles
    • Stayed 3 nights

    The door to the bathroom was hard to maneuver around, along with the bedroom door.

    The uniqueness of the room layout, the large windows, the kitchen, and being able to sleep 6 people.

    Stayed in June 2025

  • Reviewed: August 16, 2025

    7.0
    Staff was very helpful & nice people.
    • Leisure trip
    • Family with young children
    • Studio Suite Queen
    • Stayed 4 nights
    • Submitted from a mobile device

    Parking was expensive.

    Breakfast was over at 9:30. Wish it was available longer at least until 10 am.

    Stayed in August 2025

  • Reviewed: August 12, 2025

    8.0
    It was nice
    • Leisure trip
    • Travelers with friends
    • Studio Suite Queen
    • Stayed 3 nights
    • Submitted from a mobile device

    The parking was way too expensive!!!

    We had a leak in the shower and they had to move us. But they were accommodating

    Stayed in July 2025

  • Reviewed: August 10, 2025

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • One Bedroom Suite Queen
    • Stayed 1 night
    • Submitted from a mobile device

    The bed was very hard.

    Everyone was great germia or something like that. I'm not positive, she was amazing she was so nice to help me get my breakfast.

    Stayed in August 2025

  • Reviewed: August 4, 2025

    8.0
    Besides the smoking it was a pleasant experience.
    • Leisure trip
    • Family with young children
    • Suite
    • Stayed 1 night
    • Submitted from a mobile device

    People smoking near the doors of the breakfast and gym rooms.

    The layout of the rooms is good. Little or no noise.

    Stayed in June 2025

  • Reviewed: July 30, 2025

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • One Bedroom Suite Queen
    • Stayed 2 nights
    • Submitted from a mobile device

    Housekeeping didn’t clean our rooms every day

    Location

    Stayed in July 2025

  • Reviewed: July 30, 2025

    8.0
    Enjoyed our stay
    • Leisure trip
    • Family with young children
    • Two Bedroom Suite with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Housekeeping didn’t clean our rooms every day

    Location

    Stayed in July 2025

  • Reviewed: July 29, 2025

    9.0
    The room was comfy and the property was quiet
    • Leisure trip
    • Family with young children
    • Studio Suite Queen
    • Stayed 3 nights
    • Submitted from a mobile device

    House cleaning did not come not once while I was there

    The friendliest of everyone and the rooms were clean

    Stayed in July 2025

  • Reviewed: July 17, 2025

    7.0
    Good
    • Leisure trip
    • Group
    • One Bedroom Suite Queen
    • Stayed 4 nights
    • Submitted from a mobile device

    The breakfast was there but we felt it was very low quality ingredients. It was included as genuis benefits so we didnt mind too much.

    Location is great, there are parking lots like a block away, daily rates are 20-30usd. On site parking is only valet. The room was clean but there was a general musty smell, which is a general problem I suppose in the area. The pullout bed was not the best.

    Stayed in June 2025

  • Reviewed: July 14, 2025

    9.0
    Great location and great value for money.
    • Leisure trip
    • Family with young children
    • Studio Suite Queen
    • Stayed 4 nights
    • Submitted from a mobile device

    Staff were really helpful, and were quick to solve any issues. This is a busy family hotel which I really liked. Breakfast was good every morning too, lots of choice. Great value for money.

    Stayed in July 2025

  • Reviewed: July 13, 2025

    8.0
    Overall it was a good value, lots of space in the rooms. About 15 min walk to canal street and casino. 25 min walk to bo
    • Leisure trip
    • Couple
    • One Bedroom Suite Queen
    • Stayed 3 nights
    • Submitted from a mobile device

    Found an old sunflower seed in the bed. Sheets were changed

    The staff was very nice, the pool was always clean, the free breakfast was good!!

    Stayed in July 2025

  • Reviewed: July 11, 2025

    8.0
    Comfortable and overall good
    • Leisure trip
    • Family with young children
    • One Bedroom Suite Queen
    • Stayed 4 nights
    • Submitted from a mobile device

    You had to give a day's notice for your room to be cleaned.

    The location, the courtyard and the breakfast facilities and service were awesome. Valet service was included in the parking expenses.

    Stayed in July 2025

  • Reviewed: July 10, 2025

    8.0
    Great location to the Convention Center.
    • Business trip
    • Family with young children
    • One Bedroom Suite Queen
    • Stayed 3 nights

    Breakfast was good.

    Stayed in July 2025

  • Reviewed: July 6, 2025

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • One Bedroom Suite Two Doubles
    • Stayed 4 nights
    • Submitted from a mobile device

    The breakfast was good, but when they ran out before 9:30am they didn't make more.

    I loved the location and the staff. Didn't meet one rude person!!

    Stayed in July 2025

  • Reviewed: July 6, 2025

    8.0
    Great value, good for family, lots of extras
    • Business trip
    • Family with young children
    • One Bedroom Suite Queen
    • Stayed 3 nights
    • Submitted from a mobile device

    The policy about not cleaning rooms unless it’s been a week during your stay was not ideal but the size and comfort of the room we got made up for it. We had an upgraded one bedroom queen suite - rm 311 - that could have used more furniture in the living room but we made due. The shampoo and conditioner need to be ungraded.

    Most of the staff was friendly, like Toi, the and the maintenance and housekeeping staff. The front desk was hit and miss - some great, some ready to go home. The pool was nice and the towels were always clean and fresh. Linens and other amenities were solid. The location was also good. Not too far from the “action” and just outside to be away from all the noise - about 1.1 miles.

    Stayed in July 2025

  • Reviewed: June 30, 2025

    7.0
    Good value hotel located close to the convention centre and warehouse district restaurants.
    • Business trip
    • Solo traveler
    • One Bedroom Suite Queen
    • Stayed 4 nights

    Facilities and rooms are a bit tired, but comfortable. Aircon was noisy in my room.

    Very conveniently located to the convention centre and also great nearby restaurants. Staff were very friendly and helpful. Good value for money.

    Stayed in June 2025

  • Reviewed: June 29, 2025

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Two Bedroom Suite with Two Queen Beds
    • Stayed 6 nights
    • Submitted from a mobile device

    The lobby door sensor couldn't identify smaller children and my 2 youngest got "locked" in and out often.

    We were there for a week and the breakfast hit the spot daily. The seating fills up fast but there is extra space outside. The walls are solid concrete so we didn't hear our neighbors once! The daily popcorn in the lobby was a nice touch. Everyone here remembered our names.

    Stayed in June 2025

  • Reviewed: June 26, 2025

    9.0
    Great hotel in a great location to explore the city
    • Leisure trip
    • Couple
    • Studio Suite Queen
    • Stayed 3 nights

    breakfast was very good with variety of options. All staff were friendly and more than willing to help.

    Stayed in June 2025

  • Reviewed: June 24, 2025

    9.0
    My kids & I Loved this Stay. We will be back
    • Leisure trip
    • Family with young children
    • One Bedroom Suite Queen
    • Stayed 2 nights
    • Submitted from a mobile device

    No Towels

    Basketball court, Swimming & etc Was Great

    Stayed in June 2025

  • Reviewed: June 24, 2025

    8.0
    The breakfast and location are the best value.
    • Leisure trip
    • Family with young children
    • One Bedroom Suite Queen
    • Stayed 2 nights
    • Submitted from a mobile device

    I didn’t like the 1st floor. The walk was really far.

    I have stayed here a few times because of the location and breakfast.

    Stayed in May 2025

  • Reviewed: June 15, 2025

    8.0
    Decent but not for me
    • Leisure trip
    • Solo traveler
    • One Bedroom Suite Queen
    • Stayed 2 nights

    The room itself could do with some minor updates. The breakfast was chaotic, it only had like two options, scrambled eggs (watery and sad) with bacon and pancakes. There were only paper plates and plastic cutlery (which apparently is common in the US but still not unacceptable for me).

    The room was spacious as it was a suite with a lounge and a kitchen. The swimming pool was great because it got plenty of sun.

    Stayed in May 2025

  • Reviewed: June 14, 2025

    7.0
    Great location, great room
    • Leisure trip
    • Couple
    • Studio Suite Queen
    • Stayed 1 night
    • Submitted from a mobile device

    Parking was a little tricky. Self parking is much cheaper and seemed way more secure than valet parking.

    Breakfast was good. Space in the room was excellent even though it was just 2 of us. Location was convenient to get around downtown or walk to the Quarter.

    Stayed in May 2025

  • Reviewed: June 11, 2025

    9.0
    Week vacation. To enjoy the food and all the bands New Orleans has to offer and we also enjoyed Creole tomato fest.
    • Leisure trip
    • Couple
    • One Bedroom Suite Queen
    • Stayed 6 nights
    • Submitted from a mobile device

    It was a little further to the French Quarter than I thought. But Uber rides were inexpensive.

    Love the grounds it was pet friendly, and there was actually a separate area that was gated your pets can play in. Also poop bags and little trash cans available, and your dog gets a treat upon check-in.

    Stayed in June 2025

  • Reviewed: June 9, 2025

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • One Bedroom Suite Queen
    • Stayed 2 nights
    • Submitted from a mobile device

    The bed was hard and the pillows were flat

    Stayed in June 2025

Showing 1 - 25

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