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  5. Reviews of Sonesta Simply Suites Phoenix Glendale

Reviews of Sonesta Simply Suites Phoenix Glendale This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

11411 North Black Canyon Highway, North Mountain, Phoenix, AZ 85029, United States of America

#75 of 132 hotels in Phoenix

Guests' Choice

Review Score

Based on 266 hotel reviews

7.7

Score breakdown

  • Cleanliness

    8.2

  • Comfort

    8.2

  • Location

    7.8

  • Facilities

    7.9

  • Staff

    8.5

  • Value for money

    7.9

  • Free WiFi

    8.3

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 29, 2024

    8.0
    Overall, A very nice Stay at Sonesta
    • Leisure trip
    • Family with young children
    • One-Bedroom Queen Suite
    • Stayed 14 nights
    • Submitted from a mobile device

    The couch in our suite was very dirty and stained. We went to Target and bought a bedcover to cover couch while we were there. There was a moderate stain on living room carpet, which should have been cleaned before we came. The microwave door outer stripping was broken, but the microwave did work.

    Location was excellent, accommodations were very good. We really enjoyed the hot tub and pool. The pool area was quiet and very relaxing Our suite was very nice and accommodating and in very nice condition overall. The staff and place was very nice.

    Stayed in March 2024

  • Reviewed: March 9, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • One-Bedroom Queen Suite
    • Stayed 4 nights

    The hide-a-bed was not comfortable for an adult. The refrigerator was making a lot of noise, but the helpful people at the front desk got us a different room for the remainder of our stay.

    The people working at the front desk were genuinely nice, friendly and helpful.

    Stayed in March 2024

  • Reviewed: March 6, 2024

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Queen Studio Suite
    • Stayed 3 nights
    • Submitted from a mobile device

    Location

    Na

    Stayed in January 2024

  • Reviewed: February 9, 2024

    8.0
    Very Good
    • Business trip
    • Solo traveler
    • Queen Studio Suite
    • Stayed 17 nights
    • Submitted from a mobile device

    Limited parking at night

    Access to free laundry facilities, friendly and helpful staff, comfortable, room was big

    Stayed in February 2024

  • Reviewed: January 8, 2024

    7.0
    Good location and price
    • Leisure trip
    • Family with young children
    • Queen Studio Suite
    • Stayed 3 nights

    Room could have been cleaner.

    Stayed in October 2023

  • Reviewed: December 15, 2023

    8.0
    Got what I needed from porperty
    • Leisure trip
    • Solo traveler
    • Queen Studio Suite
    • Stayed 3 nights
    • Submitted from a mobile device

    Felt sort.of comfortable, but not completely

    Stayed in December 2023

  • Reviewed: October 18, 2023

    9.0
    nice safe and clean
    • Couple
    • Queen Studio Suite
    • Stayed 7 nights
    • Submitted from a mobile device

    need a sofa in the room and king beds

    safe, clean ,free parking

    Stayed in October 2023

  • Reviewed: October 2, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Queen Studio Suite
    • Stayed 1 night
    • Submitted from a mobile device

    The gentleman

    Stayed in October 2023

  • Reviewed: August 31, 2023

    9.0
    It was very quiet and relaxing.
    • Leisure trip
    • Solo traveler
    • Queen Studio Suite
    • Stayed 5 nights
    • Submitted from a mobile device

    The tub in my room did not seal properly so I had to use a wash cloth to plug it. Told the gentleman at the desk and he said he could send someone up to fix it but I explained that it was fine.

    Room was clean and the associates were polite and friendly.

    Stayed in August 2023

  • Reviewed: August 9, 2023

    9.0
    Clean and polité staff
    • Leisure trip
    • Couple
    • Queen Studio Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing

    Nice suite like a studio apt.

    Stayed in June 2023

  • Reviewed: July 21, 2023

    7.0
    It was fine. I stayed here because it was close to my family that I was visiting.
    • Leisure trip
    • Solo traveler
    • Queen Studio Suite with Bathtub - Mobility Accessible
    • Stayed 2 nights

    I didn't like that they charged for parking. Not a resort. Not much for ammenities, lotion would be nice. Also, seemed like a truck stop and I was nervous in the elevator and hallway on 2nd floor. If I stay there again, I would feel safer on the first floor. The remote to my room was missing and the replacement didn't work but got it replaced a 2nd time for the 2nd day.

    The place was clean and comfortable. I could come down to the lobby and get coffee.

    Stayed in July 2023

  • Reviewed: July 18, 2023

    8.0
    Overall it was very nice and comfortable
    • Leisure trip
    • Couple
    • Queen Studio Suite with Bathtub - Mobility Accessible
    • Stayed 3 nights
    • Submitted from a mobile device

    The first room air conditioner was broke so we had to move after we unpacked and was there for 3 hours

    It was clean convenient location close to airport

    Stayed in July 2023

  • Reviewed: June 19, 2023

    7.0
    Decent hotel to stay
    • Leisure trip
    • Couple
    • One-Bedroom Queen Suite
    • Stayed 1 night
    • Submitted from a mobile device

    No breakfast on site

    Decent room with great price

    Stayed in June 2023

  • Reviewed: June 6, 2023

    8.0
    Good night's sleep and clean
    • Leisure trip
    • Couple
    • Queen Studio Suite
    • Stayed 1 night

    Very nice motel. Would stay here again if in area.

    Stayed in May 2023

  • Reviewed: May 14, 2023

    9.0
    Wonderful
    • Business trip
    • Couple
    • Queen Studio Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    The location is the only thing that I have to complain about. Obviously there is no fault on the hotel for this. It's just quite the pain to be on a frontage road and have to drive in loops to get to all the very close restaurants and shops.

    Second time visiting this location. Kevin, working nights, is always the best. Funny, courteous, and efficient. Clean rooms always.

    Stayed in May 2023

  • Reviewed: April 28, 2023

    8.0
    overall I rate my stay a 8 out of 10
    • Leisure trip
    • Couple
    • Queen Studio Suite
    • Stayed 4 nights
    • Submitted from a mobile device

    I don’t like how they don’t include the $100 deposit or the $5 a night parking fee on the booking even after you confirmed your stay!

    I liked how affordable it was, especially providing a kitchen. A nice and quiet place!

    Stayed in April 2023

  • Reviewed: April 21, 2023

    7.0
    great comfortable clean
    • Leisure trip
    • Couple
    • Queen Studio Suite
    • Stayed 11 nights
    • Submitted from a mobile device

    nothing.

    the kitchen area with plates and bowls, cutlery, glasses. it was very much to have the kitchen. the laundry area.

    Stayed in March 2023

  • Reviewed: April 9, 2023

    9.0
    Visiting a relative
    • Leisure trip
    • Family with young children
    • Queen Studio Suite with Bathtub - Mobility Accessible
    • Stayed 4 nights
    • Submitted from a mobile device

    We weren't able to get any ice as the icemaker wasn't working in the fridge, and they didn't have any other way to get ice.They had to wait to get a part for it. We also had to have the TV remote exchanged.

    The room was good-sized. The bars in the bathroom were a big help for the handicapped person we were visiting. We wanted a first-floor room and was able to get one. The staff was nice and helpful when we ran into things that didn't work as they should.

    Stayed in April 2023

  • Reviewed: March 24, 2023

    7.0
    Good last minute deal.
    • Leisure trip
    • Family with young children
    • One-Bedroom Queen Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    The property is not as vibrant in person like it is in the pictures.

    I enjoyed our room. It was reasonably priced and had was the perfect size for my family of 4. The workout room was clean and had a variety of exercise equipment for me to workout with.

    Stayed in March 2023

  • Reviewed: March 16, 2023

    7.0
    Clean, but could have been much better with some minor fixes.
    • Leisure trip
    • Couple
    • Queen Studio Suite
    • Stayed 4 nights
    • Submitted from a mobile device

    No breakfast. Non working remote. 1 spoon. Run down corridors.

    The place was surprisingly quiet given that it was right next to the freeway. Good parking.

    Stayed in March 2023

  • Reviewed: March 3, 2023

    9.0
    Wonderful
    • With a pet
    • Leisure trip
    • Solo traveler
    • Queen Studio Suite
    • Stayed 7 nights

    bed was very firm

    just coffee and a snack shop that you could buy small items

    Stayed in February 2023

  • Reviewed: February 21, 2023

    9.0
    overall great place! Near some really good restaurants
    • Leisure trip
    • Couple
    • Queen Studio Suite with Bathtub - Mobility Accessible
    • Stayed 2 nights
    • Submitted from a mobile device

    I little high-priced

    friendly staff. Comfortable bed. I large refrigerator and large bathroom.

    Stayed in February 2023

  • Reviewed: January 27, 2023

    7.0
    Decent sized room with a kitchen.
    • Leisure trip
    • Solo traveler
    • Queen Studio Suite
    • Stayed 7 nights

    The new owners are letting the place run down somewhat. Especially the chair in my room which was clearly in need of repair. Also it would have been nice to have some information in the room either about the hotel or where to eat etc.

    I have stayed at this hotel several times when it was Candlewood Suites. I like the fact that each room has a functioning kitchen. The bed was very comfortable.

    Stayed in January 2023

  • Reviewed: January 1, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Studio Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    Someone smoke in other room.

    Friendly staff and convenient location.

    Stayed in November 2022

Showing 1 - 25

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