11411 North Black Canyon Highway, North Mountain, Phoenix, AZ 85029, United States of America
#75 of 132 hotels in Phoenix
Guests' ChoiceBased on 266 hotel reviews
7.7Cleanliness
8.2
Comfort
8.2
Location
7.8
Facilities
7.9
Staff
8.5
Value for money
7.9
Free WiFi
8.3
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: March 29, 2024
Michael
United States of AmericaThe couch in our suite was very dirty and stained. We went to Target and bought a bedcover to cover couch while we were there. There was a moderate stain on living room carpet, which should have been cleaned before we came. The microwave door outer stripping was broken, but the microwave did work.
Location was excellent, accommodations were very good. We really enjoyed the hot tub and pool. The pool area was quiet and very relaxing Our suite was very nice and accommodating and in very nice condition overall. The staff and place was very nice.
Stayed in March 2024
Reviewed: March 9, 2024
Terhune
United States of AmericaThe hide-a-bed was not comfortable for an adult. The refrigerator was making a lot of noise, but the helpful people at the front desk got us a different room for the remainder of our stay.
The people working at the front desk were genuinely nice, friendly and helpful.
Stayed in March 2024
Reviewed: March 6, 2024
Martin
United States of AmericaLocation
Na
Stayed in January 2024
Reviewed: February 9, 2024
Belle
United States of AmericaLimited parking at night
Access to free laundry facilities, friendly and helpful staff, comfortable, room was big
Stayed in February 2024
Reviewed: January 8, 2024
Catherine
United States of AmericaRoom could have been cleaner.
Stayed in October 2023
Reviewed: December 15, 2023
Steve
United States of AmericaFelt sort.of comfortable, but not completely
Stayed in December 2023
Reviewed: October 18, 2023
Adolfo
El Salvadorneed a sofa in the room and king beds
safe, clean ,free parking
Stayed in October 2023
Reviewed: October 2, 2023
Ashley
United States of AmericaThe gentleman
Stayed in October 2023
Reviewed: August 31, 2023
Mason
United States of AmericaThe tub in my room did not seal properly so I had to use a wash cloth to plug it. Told the gentleman at the desk and he said he could send someone up to fix it but I explained that it was fine.
Room was clean and the associates were polite and friendly.
Stayed in August 2023
Reviewed: August 9, 2023
Ules
United States of AmericaNothing
Nice suite like a studio apt.
Stayed in June 2023
Reviewed: July 21, 2023
Lisa
United States of AmericaI didn't like that they charged for parking. Not a resort. Not much for ammenities, lotion would be nice. Also, seemed like a truck stop and I was nervous in the elevator and hallway on 2nd floor. If I stay there again, I would feel safer on the first floor. The remote to my room was missing and the replacement didn't work but got it replaced a 2nd time for the 2nd day.
The place was clean and comfortable. I could come down to the lobby and get coffee.
Stayed in July 2023
Reviewed: July 18, 2023
Kim
United States of AmericaThe first room air conditioner was broke so we had to move after we unpacked and was there for 3 hours
It was clean convenient location close to airport
Stayed in July 2023
Reviewed: June 19, 2023
Victor
United States of AmericaNo breakfast on site
Decent room with great price
Stayed in June 2023
Reviewed: June 6, 2023
Marcia
United States of AmericaVery nice motel. Would stay here again if in area.
Stayed in May 2023
Reviewed: May 14, 2023
Bethany
United States of AmericaThe location is the only thing that I have to complain about. Obviously there is no fault on the hotel for this. It's just quite the pain to be on a frontage road and have to drive in loops to get to all the very close restaurants and shops.
Second time visiting this location. Kevin, working nights, is always the best. Funny, courteous, and efficient. Clean rooms always.
Stayed in May 2023
Reviewed: April 28, 2023
Jayla
United States of AmericaI don’t like how they don’t include the $100 deposit or the $5 a night parking fee on the booking even after you confirmed your stay!
I liked how affordable it was, especially providing a kitchen. A nice and quiet place!
Stayed in April 2023
Reviewed: April 21, 2023
Karen
Canadanothing.
the kitchen area with plates and bowls, cutlery, glasses. it was very much to have the kitchen. the laundry area.
Stayed in March 2023
Reviewed: April 9, 2023
Patricia
United States of AmericaWe weren't able to get any ice as the icemaker wasn't working in the fridge, and they didn't have any other way to get ice.They had to wait to get a part for it. We also had to have the TV remote exchanged.
The room was good-sized. The bars in the bathroom were a big help for the handicapped person we were visiting. We wanted a first-floor room and was able to get one. The staff was nice and helpful when we ran into things that didn't work as they should.
Stayed in April 2023
Reviewed: March 24, 2023
Bernis
United States of AmericaThe property is not as vibrant in person like it is in the pictures.
I enjoyed our room. It was reasonably priced and had was the perfect size for my family of 4. The workout room was clean and had a variety of exercise equipment for me to workout with.
Stayed in March 2023
Reviewed: March 16, 2023
Kelly
United States of AmericaNo breakfast. Non working remote. 1 spoon. Run down corridors.
The place was surprisingly quiet given that it was right next to the freeway. Good parking.
Stayed in March 2023
Reviewed: March 3, 2023
Joann
United States of Americabed was very firm
just coffee and a snack shop that you could buy small items
Stayed in February 2023
Reviewed: February 21, 2023
Ruthanne
United States of AmericaI little high-priced
friendly staff. Comfortable bed. I large refrigerator and large bathroom.
Stayed in February 2023
Reviewed: January 27, 2023
Susie
United States of AmericaThe new owners are letting the place run down somewhat. Especially the chair in my room which was clearly in need of repair. Also it would have been nice to have some information in the room either about the hotel or where to eat etc.
I have stayed at this hotel several times when it was Candlewood Suites. I like the fact that each room has a functioning kitchen. The bed was very comfortable.
Stayed in January 2023
Reviewed: January 1, 2023
Wu
United States of AmericaSomeone smoke in other room.
Friendly staff and convenient location.
Stayed in November 2022
Coventry, UK
Montfiquet, France
Nelson, New Zealand
Kingston, Canada
Apalachicola, USA
Los Angeles, USA
Marbella, Spain
Cannes, France
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content