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  5. Reviews of Staybridge Suites Memphis-Poplar Ave East, an IHG Hotel

Reviews of Staybridge Suites Memphis-Poplar Ave East, an IHG Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

1070 Ridge Lake Boulevard, Memphis, TN 38120, United States of America

#38 of 179 hotels in Memphis

Guests' Choice

Review Score

Based on 221 hotel reviews

8.3

Score breakdown

  • Cleanliness

    8.6

  • Comfort

    8.6

  • Location

    8.7

  • Facilities

    8.5

  • Staff

    9.0

  • Value for money

    8.3

  • Free WiFi

    8.1

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 25, 2024

    9.0
    Great hotel. Nice amenities and kind staff.
    • Family with young children
    • One-Bedroom Queen Suite with Two Queen Beds- Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    Parking lot was dark in back

    Location was close to many main roads and had access to stores and restaurants

    Stayed in April 2024

  • Reviewed: November 25, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Didn’t have a dedicated dog walk area.

    Dog friendly property. Quiet and comfortable.

    Stayed in November 2023

  • Reviewed: October 15, 2023

    9.0
    very Comfortable
    • Leisure trip
    • Couple
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 2 nights

    Very clean. kitchenette great. full size refrigerator. decent coffee. good water pressure in shower

    Stayed in October 2023

  • Reviewed: October 9, 2023

    8.0
    I'd stay again.
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The security lock on the door had the screws striped in the door. It allowed the door to open enough to put my hand through the door to my forearm. It took nearly my whole shower for the hot water to come on in the shower. The water wasn't even luke warm for half my shower with the know turned all the way to hot.

    Very comfortable bed. Very clean. Quiet. Good breakfast, wide variety. Had shampoo, conditioner, and body soap available, so I didn't have to use my own.

    Stayed in October 2023

  • Reviewed: September 29, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The bed seemed to get hard during the night and the air vent blew directly in my husband's face all night. He had to pull out his sinus medication the next morning.The bathroom sink was clogged and we had to change plans until the guy came up to fix it.

    The young black girl at the front desk was welcoming and knowledgeable. The rooms were clean and had everything you needed. Always good to a full size fridge. Breakfast was good and I've got to shout out Ms Brenda for working so hard to make sure all was great!

    Stayed in September 2023

  • Reviewed: September 4, 2023

    9.0
    Convenient location, good stay for a fair price, room space nice. I'd definitely stay there again.
    • Leisure trip
    • Couple
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 2 nights

    a couple of places in our room needed paint scraped and re-painted, smelled of weed in hallways and elevator, had to go to desk for toilet paper for a two-day stay.

    Excellent location, fair price, hallways cooled, room space great. Breakfast very nice variety. Desk staff friendly and efficient.

    Stayed in September 2023

  • Reviewed: July 20, 2023

    8.0
    Clean, comfortable property. Nearby stores and restaurants that are within walking distance.
    • Leisure trip
    • Family with young children
    • King Suite - Disability Access Tub/Non-Smoking
    • Stayed 5 nights

    We have a wheelchair user in our group. There was only ONE roll-in shower option on the entire property and another guest had booked it long-term. We had difficulty showering the wheelchair user on a shower bench that fit sideways in the tub. Thankfully, there was a removable showerhead, but it was challenging nonetheless. There should be more than 1 roll-in shower option for disabled guests. Otherwise, our ADA room was spacious enough for our wheelchair user to navigate comfortably around and not get stuck in areas.

    Excellent breakfast options. The MTW social hour food was wonderful as well. Front desk clerks Amanda & Tavika were professional, friendly, and thorough in their communication and explanations regarding the availability (or non-availability, in our case) ADA rooms.

    Stayed in July 2023

  • Reviewed: July 6, 2023

    8.0
    Well worth it...No regrets!
    • Leisure trip
    • Family with young children
    • One-Bedroom Queen Suite with Two Queen Beds- Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Breakfast needs a little work but it was ok.

    Clean and Well kept up kitchen / room. Friendly and helpful staff. Maintain pool daily it was very clean just like the gym room. Very cozy stay and quiet. I will use and recommend them again very satisfied.

    Stayed in June 2023

  • Reviewed: July 3, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • One-Bedroom Queen Suite with Two Queen Beds- Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast was mediocre, but really can't complain, as it is included. Water pressure was lacking, and water pooled in the shower.

    Great space. Plenty of room for the family. Nice pool. Convenient location.

    Stayed in July 2023

  • Reviewed: June 25, 2023

    9.0
    Very good.
    • Business trip
    • Family with young children
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 1 night

    The surrounding area.

    Stayed in May 2023

  • Reviewed: June 16, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • One-Bedroom Queen Suite with Two Queen Beds- Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Someone was smoking Marijuana (weed) on our floor. And I had my kids with me.

    The room was very spacious for my family.

    Stayed in May 2023

  • Reviewed: May 31, 2023

    9.0
    We were visiting for the holiday. Unfortunately the air went out in our host home so we needed a room the remaining of o
    • Family with young children
    • One-Bedroom Queen Suite with Two Queen Beds- Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The lack of attention to cleaning detail

    The space of the room

    Stayed in May 2023

  • Reviewed: May 26, 2023

    9.0
    Really enjoyed our stay and will return soon.
    • Couple
    • Queen Studio Suite - Mobility Acces/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Not a thing

    Easy to get to and well-laid out. staff was very pleasant and attentive to our needs. Have stayed gheee several times; always great!

    Stayed in April 2023

  • Reviewed: May 15, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Hotel is in a great location. Friendly staff. Comfortable & clean rooms.

    Stayed in May 2023

  • Reviewed: May 8, 2023

    9.0
    was there for 1 night. very good experience
    • Leisure trip
    • Couple
    • Queen Studio Suite
    • Stayed 1 night
    • Submitted from a mobile device

    n/a

    very clean and cozy

    Stayed in May 2023

  • Reviewed: May 4, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • One-Bedroom Queen Suite with Two Queen Beds- Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Great for the price!

    Stayed in April 2023

  • Reviewed: April 5, 2023

    9.0
    Wonderful
    • Business trip
    • Solo traveler
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    no screens on room windows.

    Stayed in March 2023

  • Reviewed: March 13, 2023

    8.0
    It was good experience, don't mind coming back again!
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 6 nights
    • Submitted from a mobile device

    The air vent in the bathroom was not functional.

    I like that we have all the necessities available such as paper towels, utensils for cooking, dove soap and conditioner for shower. Also, there is a laundry basket available in the room, and we get free laundry services, which is very convenient. The staff were nice, breakfast is decent.

    Stayed in March 2023

  • Reviewed: October 5, 2022

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Queen Studio Suite
    • Stayed 1 night

    Needed earlier start time for breakfast on Saturday. Some people do get up and travel early on the weekend like us-So, we weren't able to eat :(

    Stayed in October 2022

  • Reviewed: July 18, 2022

    8.0
    Would have been A + except for the AC.
    • Leisure trip
    • Solo traveler
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 4 nights

    AC was stuck at about 77 degrees and Memphis literally hit record highs each day I was there.

    Clean room. Good location.

    Stayed in July 2022

  • Reviewed: July 17, 2022

    8.0
    One night was enough!
    • Leisure trip
    • Group
    • Queen Studio Suite - Mobility Acces/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    No coffee in the morning available downstairs. The sofa was gross! Our room was freezing, couldn't turn thermostat up, so didn't sleep well.

    The staff was awesome! Location was good.

    Stayed in July 2022

  • Reviewed: June 19, 2022

    9.0
    Great stay with our young family
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Friendly and helpful staff. Excellent breakfast buffet. Outdoor pool was clean and enjoyable. Staying in a suite worked great for our family with young kids.We'll be back!

    Stayed in June 2022

  • Reviewed: June 12, 2022

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 7 nights
    • Submitted from a mobile device

    They only do housekeeping once a week and as you have a kitchen for making food, I think the bins should at least be emptied and replaced. You can ask for replacement towels at reception.

    The breakfast waffle machine was so good, could do with a few more topping options though! Pool area was tidy and quiet Shampoo, Conditioner and Shower Gel provided aswell as towels both in the room and by the pool Free use of laundry facilities

    Stayed in June 2022

  • Reviewed: June 8, 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The halls, elevator, pool and areas of the room were dirty. Stains on the furniture as well as the bed skirt. Unfriendly staff upon check in

    The social hour and breakfast were good

    Stayed in June 2022

Showing 1 - 25

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