Your rate was $50.00 higher than if we had booked with them direct

N/A

Stayed in June 2024

Larger pillows would make bed comfort perfect

Ate breakfast at Canadian Honker Cafe, not hotel

Stayed in May 2024

Noisey. I think there was a hyperactive, out of control kid above my room.

❤️

Stayed in November 2023

Very good hot breakfast. Everything and more provided for a hot breakfast. Loved the dining area with the huge windows and large fireplace; very cozy.

Stayed in November 2023

Hotel was right across the street from St. Mary's / Mayo Hospital. So convenient for visiting a loved one following surgery. Breakfast was perfect to start the day. Staff was helpful and courteous. Room was clean and nicely laid out. Bakery and restaurants close by. Parking garage with easy access from hotel.

Stayed in October 2023

There is no parking, it was full

Stayed in August 2023

The breakfast was not very appetizing. Yogurt would be appreciated. Also, given that the charge for a pet is kind of high, it would be nice to have a little attention given, maybe a doggie treat bag.

Staff was friendly. The room was clean and had plenty of space.

Stayed in August 2023

???

Breakfast was great and location was excellent - close to Mayo Clinic

Stayed in June 2023

Nothing

Location across from St.Mary’s Hospital

Stayed in May 2023

The bed was not very comfy, TV was small, and didn't like that I didn't have a tub

I liked the cleanliness and the size of rooms!

Stayed in April 2023

Healthier breakfast options. Maybe some sugar substitute options besides saccharine only.

THe location for us was great. Not too far from the facility we needed, but enough so the walk back home was good exercise. Breakfast could have used oatmeal.

Stayed in September 2022

rooms are a little dated but good space

great location,

Stayed in May 2022

Missy was able to help me out when I reserved the wrong room by accident. Friendly staff. Good breakfast. Comfortable bed and clean room.

Stayed in August 2021

Wifi was inconsistent and spotty. No hot items at breakfast and coffee was so weak it looked like tea. Pull out sofa bed very uncomfortable; could feel bar prominently pushing into spine.

Clean room, hallways and pool area. Double beds very comfortable. Room temperature comfortable. Could hear minimal noise from hall and adjacent rooms but quiet after 10pm. Pool area did not have overpowering chemical odors. Underground parking tight but nice to have vehicle in a garage rather than open lot. Close walking distance to several restaurants.

Stayed in July 2021

More of a separation between vacationers and people here for medical purposes.

Great location and staff was very accommodating

Stayed in June 2021

Nothing

Breakfast was good with good selection for not being a restaurant. My husband said what he had was tasty. There was confusion between the staff of what I was told, and they made good on it. The staff was great. Very good soup from 5:30 to 7:30, and it's on them, Nice little touches like liquid dish soap, paper towels, salt, pepper and a real coffee pot. We stay at a lot of hotels and this one had a great shower, rate it as one of the best with plenty of hot water. Very comfortable beds. Great layout.

Stayed in June 2024

Wished there were more restaurants catering to healthier diets.

Staff was great. Very helpful. Location was perfect for what we were there for.

Stayed in September 2023

The front desk staff didn’t communicate with each other and Keanu g staff was only marginal

Breakfast was marginal and so was evening meal. Location is good for Mayo

Stayed in July 2023

I can't think of anything I didn't like.

Very clean and quiet, the shuttle to Mayo helped out so much. Breakfast was excellent. They even had a free social hour with soup during the week. Very nice!

Stayed in January 2023

I booked a Handicapped Accessible King Suite because I am currently mobile only by wheelchair. The booking stated that it would be a ground floor room and the pictures showed a large room with room to easily move around. When we arrived, their computer system was down and they ended up giving me a 4th floor room. There were a number of doors to go through in the hallway and they were barely wide enough for a wheelchair, the elevator was definitely not wheelchair friendly and the room had a door just wide enough to squeeze through while scraping the sides. There was a wall in the middle of the suite with again a doorway barely wide enough to get a wheelchair through. The toilet was not a raised handicapped one. When we called to ask about why we received this room instead of what was promised at booking, they stated that they could not guarantee what was listed online.

Liked the location across from St. Mary's Hospital.

Stayed in November 2022

We just did not care for the set up in the rooms, the suite. Really didnt like the sliding g door for the bathroom - too noisy at night.

Breakfast was good. Staff was friendly and helpful.

Stayed in August 2022

We were there with 4 children I stated their ages at check in. the room below us had a problem with our child and didn't want to move so we ended up having to move 8 of us..I really wish they had a better system where families maybe stay on one side versus the way it is. I have a 2 year old he's going play and it's not fair to think otherwise

Location was wonderful.right across the street from the hospital. The Amenities were wonderful however we did have an issue

Stayed in August 2022

it was almost 80 degrees in our room upon arrival. turned air down to 68 before leaving for mayo appt. 6 hours later it was only down to 79. After 20 hours and 2 fans and having the tent now set to 60, it was still 74 degrees in our room. Fridge leaked all over the floor.

Staff at front desk were great during the day. Night shift staff not so much.

Stayed in May 2022

There aren't any negatives with this property.

We loved the size of the room , a small apartment actually.! The hotel was beautiful. It was a very busy weekend in Rochester. The pool and hot tub were full to the max. Martel was excellent when we arrived to check in. He was very helpful and went above and beyond to assist my family.Thank You Martel !

Stayed in May 2022