18405 N 27th Ave, Deer Valley, Phoenix, AZ 85053, United States of America
#108 of 134 hotels in Phoenix
Guests' ChoiceBased on 261 hotel reviews
5.9Cleanliness
6.4
Comfort
6.5
Location
7.0
Facilities
6.3
Staff
7.7
Value for money
6.3
Free Wifi
8.8
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We’re currently testing a weighted review system in Malta, Iceland, Australia, Greece, Brazil, and North Carolina. For properties in these regions, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: October 21, 2024
Elias
United States of Americanothing really
it was just a pleasant stay all together!
Stayed in October 2024
Reviewed: September 25, 2024
Jessica
United States of AmericaNo pool blanket sucks
Washer dryer cheep close to home no deposit
Stayed in September 2024
Reviewed: September 11, 2024
Someday
United States of AmericaMost everythingl
Peace and quiet
Stayed in September 2024
Reviewed: July 25, 2024
Calvin
United States of Americaits either too hot but once you put the ac on its too cold.
everything
Stayed in July 2024
Reviewed: July 6, 2024
Holly
United States of AmericaThe room was clean but had only one towel and 2 bars of soap. Nothing else. For the money, shampoo etc should be provided
The hotel was clean and I appreciate the security at night time. The outside area is kept very nice
Stayed in July 2024
Reviewed: April 13, 2024
Lacey
United States of AmericaThere was a coffee pot but it didnt work - when i contacted the office to have it replaced they said someone would be there soon- but noone ever arrived and nothing was done or said about it at all. not too big-of a deal - unless you rely on coffee to make it to work on time:)
Staff was courteous and efficient at check in
Stayed in February 2024
Reviewed: March 25, 2024
Sharon
United States of AmericaDa bad oder and price were pricey for 2 rooms with one bed.
Da cleanliness of da facility and rooms we're clean.
Stayed in March 2024
Reviewed: March 23, 2024
Robert
United States of Americathey could've honored our confirmed reservation.
Stayed in February 2024
Reviewed: March 20, 2024
Tia
United States of AmericaIt stated pots/pans but none in the room
It was located in a convenient spot
Stayed in March 2024
Reviewed: March 14, 2024
Valerie
United States of AmericaJust the people around it
Clean
Stayed in March 2024
Reviewed: March 1, 2024
Angelina
United States of AmericaI didn't like all of the rift raft that a seedy motel brings!! I hated that their washer and dryer room is still out of service!!!!
I loved the privacy that this hotel has making it really easy and comfortable to do our thing! The rooms are really nice for the price and I loved the little kitchenette!!
Stayed in February 2024
Reviewed: February 29, 2024
Toby
United States of AmericaThe switch for the lights didn't work,the remote for the TV turned it on but we didn't actually have any channels to watch,the bath towels were made for toddlers, the mattresses need an upgrade because the springs hurt,could also upgrade or get the nail polish, crayons off the furniture
The staff was great, the size of the kitchen area was a good size
Stayed in February 2024
Reviewed: February 12, 2024
Eric
United States of AmericaLoud neighbors
Price for 2 nights
Stayed in February 2024
Reviewed: December 16, 2023
C
United States of AmericaWas double charged. The room was dinky.
Staff was friendly.
Stayed in December 2023
Reviewed: October 6, 2023
Daniel
United States of AmericaI wasn't aware that there was a breakfast. Upon arrival/checking in I was given Key to 1st room. When I opened door it was obvious it hadn't been cleaned. There were dirty dishes in sink and bed didn't have any sheets or blanket but there was 1 pillow. The toilet either hadn't been flushed or was broke because there was fecal matter in the bowl. The 2nd room was pretty much the same condition but with one huge exception. That was that the toilet was physically next to dresser. There wasn't a toilet in the bathroom.. The 3rd room had no bedding food 8n refrigerator and bathroom disgusting Finally the 4th room was sort of cleaned had all bedding and toilet was 8n bathroom. As I planned on staying a while I felt need to thoughtfully clean the room from top to bottom. After 4 hours the room was sparling clean with floor that was no longer muddy.
Stayed in September 2023
Reviewed: March 31, 2023
Donna
United KingdomNot everyone drinks coffee. There was a kitchenette but no pots. The coffee maker didn’t seem to work very well. You had to pay for wi-if which was incredibly annoying for us.
We were on the top floor. Parking was good. Staff were very busy but helpful.
Stayed in March 2023
Reviewed: March 20, 2023
Marty
United States of AmericaThe room was not very clean and showed quite a bit of wear and tear.
We didn't have any breakfast and the location was fair.
Stayed in March 2023
Reviewed: March 15, 2023
Stephanie
United States of AmericaRooms need a deep cleaning. There was a 1/2in of dust on top of fridge, cabinets. Floors were sticky. This hotel allows pets. Furniture is well worn, needs upgraded.
Good location. Quiet. Felt safe.
Stayed in March 2023
Reviewed: February 19, 2023
Megan
United States of AmericaThe room smelt terrible!
Very polite staff
Stayed in February 2023
Reviewed: January 27, 2023
Patricia
United States of AmericaWe requested a queen non-smoking room. There were visible signs of smokers in the room, burns in the floor and on the furniture from cigarette holes, the room stunk like cigars. The bed was supposed to be a queen bed, and it was a double bed and quite uncomfortable. Lots of trash around the outside of the property and there were a bunch of drywall screws dumped in the parking lot right beside my car where I parked. Also had issues with the wifi, they advertise wifi, but it kept knocking me off, and then it would want you to put in a pre-paid card. I went up to the front desk and asked about it but they said all the pre-paid cards they had were expired and that the internet just didn't work well. There were holes in the wall that looked like a dog had clawed the wall and the bathroom tile had a lot of corrosion on the tiles and you could tell it needed updating.
The staff was wonderful at check-in and very friendly. They were also very helpful when I asked a question. The room was clean but very dated.
Stayed in January 2023
Reviewed: January 12, 2023
Phillip
United States of AmericaNo it was perfect
Staff was understanding and coo
Stayed in January 2023
Reviewed: November 18, 2022
Paul
United States of AmericaThere was no kitchen ware.no plates, no flatware, and no cooking utensils at all
The location was great
Stayed in October 2022
Reviewed: November 7, 2022
Caroline
United States of AmericaNo pool..or jacuzzi..was not told to get kitchen ware had to ask front desk for that..needed more pillows for bed.
Comfortable beds.clean.
Stayed in November 2022
Reviewed: September 29, 2022
Tubbs
United States of AmericaIt's already been posted above.
I'll never stay there again. Every night for 7 days straight security or staff will do nothing from keeping the homeless fentenal smoking their pills camping out under the stairwell in front of your door.
Stayed in September 2022
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content