12775 Encinitas Avenue, Sylmar, CA 91342, United States
#3 of 4 hotels in Sylmar
Guests' ChoiceBased on 344 hotel reviews
7.0Cleanliness
7.5
Comfort
7.6
Location
7.6
Facilities
7.3
Staff
7.7
Value for money
7.2
Free Wifi
8.2
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End of dialog contentReviewed: May 1, 2025
Daniel
SwedenThe bathroom could have been a bit cleaner, but nothing really bad, just could have used a more thorough cleaning around the shower. The TV in the room was missing a mains cable, that could have been a disappointment if I stayed for longer but I didn't really need to watch TV anyway and just needed a place to rest before heading up North to San Francisco the next morning. So at the end of the day, the place served its purpose and served it well, even though I found it a bit too expensive for what it was.
I had to book quite late as I wasn't sure about my time of arrival in San Fernando Valley, so I had to hit up the booking site quite late into the night and it was easy to book the room. The lady at the front desk sorted out my booking quickly (though I was worried a bit for her as she looked very exhausted, hope she wasn't unwell) and I could crash in no time after a long day of a motorcycle ride down from Vegas. The room was ok, the bed comfy, the sheets clean, the temperature ok.
Stayed in April 2025
Reviewed: January 9, 2025
Antonio
United StatesThe property was great. There were high winds that were rattling the windows, but I guess that’s not the hotels problem.
The property was very clean and very efficient and friendly at the front desk
Stayed in January 2025
Reviewed: January 8, 2025
Datosha
United StatesI specifically called to see if they had smart tvs with Netflix access for my 5 year old son. They said yes over the phone but did not in fact have that available in any room.
Easy access
Stayed in January 2025
Reviewed: September 12, 2024
Darell
United StatesThe floor under the shower is rotting. Pretty loud in the parking lot and the unit above until late at night. Some abandoned and sketchy cars in the parking lot, and so many people just sitting in their cars at all hours. I wasn't thrilled that my car was the nicest in the lot. That doesn't happen often these days.
Clean and everything worked in the rooms. The floors were in great shape, and appropriately clean The lawn area in back was attractive and well kept. I appreciate that pets are allowed in rooms without fanfare or added cost.
Stayed in September 2024
Reviewed: September 6, 2024
Paula
MexicoWood is terrible and is really noise because of people that lives there
Stayed in August 2024
Reviewed: September 6, 2024
Paula
MexicoWiFi is terrible and at nights it’s a noisy place because of people that live there
Stayed in August 2024
Reviewed: August 24, 2024
Kristin
United StatesI wasn't aware that housekeeping is mandatory she came to my door 3 times and I said I was OK not needed she then came back with I am assuming is her supervisor telling me to open up its mandatory then I had to wait outside for 30 minutes while they cleaned .
Clean
Stayed in August 2024
Reviewed: August 19, 2024
Sylvia
United StatesElizabeth (front desk clerk) has a very terrible attitude with your customers. She gave me a hard time and lied about my stay. I called her from my room after stay two night I called about check out time and she end up hanging up on me!! I would like you to call me at +16199446222 to discuss this matter. I am a full time caregiver and came to your hotel to recharge but instead I had to deal with Elizabeth and her negative attitude towards the situation and not caring if I returned. I work in the area . She told me to go stay elsewhere. Is she this the type of person you want working for you. She needs to take communication classes. I will make a report of the treatment I received from your employer.
N:A
Stayed in August 2024
Reviewed: August 12, 2024
Starfire
United StatesDollar tree of motels
It was close to the freeway and a dennys
Stayed in July 2024
Reviewed: August 5, 2024
Elaina
United StatesNothing. It was as expected.
Clean room, check-in clerk was great, and housekeeping did a nice job tidying up for us.
Stayed in August 2024
Reviewed: July 21, 2024
Flor
United StatesShower
The rooms are cute and smell great
Stayed in July 2024
Reviewed: July 14, 2024
Claudia
United StatesNice but to picey
Customer service and great staff
Stayed in July 2024
Reviewed: July 4, 2024
Jessica
South AfricaThe beds were very soft foam and we kept rolling into the middle
Location cleanliness security
Stayed in June 2024
Reviewed: June 19, 2024
Lubimiv
United StatesNo coffee in the morning Ice machines broken No bathtub available
Staff was pleasant Close to restaurants
Stayed in June 2024
Reviewed: June 13, 2024
Serrano
United StatesN/a
N/a
Stayed in June 2024
Reviewed: June 4, 2024
Mario
United StatesAir conditioner wasn’t working properly
Stayed in May 2024
Reviewed: May 24, 2024
Angelique
United StatesNothing All Good
Next door
Stayed in May 2024
Reviewed: May 11, 2024
Suzanne
United StatesWe didn't want to pay for luxury. This is a basic motel that gets you through the night. It's fine for what it is. Don't expect more and you shouldn't be disappointed.
The location is great, and the staff are friendly and compassionate people.
Stayed in May 2024
Reviewed: April 14, 2024
Sharon
United StatesReally small bath towels.
Simple, basic. clean, just as the website stated.
Stayed in April 2024
Reviewed: March 11, 2024
Jimenez
United StatesBeds were too hard
Price
Stayed in March 2024
Reviewed: October 13, 2023
Lomeli
United StatesThe house keeping lady's we here so rude
The privacy of this place and the people in the front desk
Stayed in October 2023
Reviewed: August 3, 2023
Rinalda
United StatesAc unit was not working ,I stayed in the past rooms where better kept and fzncier
The cleaning Ness and staff are very nice ,overall is ok
Stayed in July 2023
Reviewed: June 19, 2023
Delia
United Stateson a busy street with lots of street noise
Clean
Stayed in June 2023
Reviewed: June 13, 2023
Ernesto
United StatesAC was not working, and the shower fan vent was very noisy.
staff was friendly, rooms were clean, parking was clean.
Stayed in June 2023
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