Reviews of The Empire Hotel New York This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
44 West 63rd Street, Upper West Side, New York, NY 10023, United States
#402 of 429 hotels in New York
Guests' ChoiceReview Score
Based on 3086 hotel reviews
6.7Score breakdown
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Cleanliness
7.2
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Comfort
7.3
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Location
9.2
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Facilities
6.6
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Staff
8.1
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Value for money
6.6
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Free Wifi
7.8
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Reviewed: August 23, 2025
Michael
United States1 review7.0“Good”- • Leisure trip
- • Couple
- • King Room - Disability Access
- • Stayed 1 night
- • Submitted from a mobile device
Bathroom was old and room dark
Location and staff
Stayed in August 2025
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Reviewed: August 22, 2025
Deborah
Australia13 Reviews1 helpful vote8.0“Wonderful location, good sized room and comfortable bed. A very enjoyable stay”- • Leisure trip
- • Solo traveler
- • Standard Queen Room
- • Stayed 7 nights
- • Submitted from a mobile device
No tea or coffee facilities, I had no control over the AC (temperature or fan)
Wonderful location, good sized room, comfortable bed, nice to have the rooftop, handy to have a mini refrigerator
Stayed in August 2025
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Reviewed: August 11, 2025
Caroline
United Kingdom7 Reviews6.0“Overpriced and shabby hotel in an excellent location”- • Leisure trip
- • Couple
- • Standard Queen Room
- • Stayed 8 nights
- • Submitted from a mobile device
Decor is very tired and shabby. Hallways are extremely dark. The pool is tiny and the area around it very wet with puddles. The photographs in the listing are misleading and make the pool and interior of the hotel look much larger than they are. The room was very noisy even with the window closed. The bathroom is very small.
Location was excellent, bed was comfortable, room was clean and not small. Staff were very friendly and helpful
Stayed in August 2025
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Reviewed: August 11, 2025
Millie
United Kingdom4 Reviews8.0“The interior and comfort was excellent. Good value for money”- • Leisure trip
- • Travelers with friends
- • Standard Queen Room
- • Stayed 1 night
- • Submitted from a mobile device
The bar inside was very expensive for drinks - would have hoped they had some more affordable food and drink options for guests in the hotel.
It was really clean and had everything you needed. Beds were comfy, showers were powerful, rooftop was nice.
Stayed in July 2025
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Reviewed: August 7, 2025
Stephanie
United Kingdom4 Reviews2 helpful votes7.0“Enjoyable, cheerful and great location. Walking distance away from the hussle and bustle.”- • Leisure trip
- • Group
- • Standard Queen Room
- • Stayed 4 nights
- • Submitted from a mobile device
The room was slightly dated with wallpaper coming away from the wall. The phone didn’t work so had to go to the lobby when wanting to talk to staff re room issues. Only 1 channel on the TV - channel 3. The lifts took sooooo long to come. My room key stopped working a number of times, not major issues but annoying and inconvenient. The light was so dark down our corridor that we couldn’t even see the door handle. The lofts took far too long! All minor inconveniences but all together quite annoying for the cost of the hotel
Service was great from all staff love the location. Love the theme and the decor. Free water was a lovely touch! Quick and efficient laundry service
Stayed in August 2025
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Reviewed: August 5, 2025
Antonia
Switzerland9 Reviews8.0Very Good- • Leisure trip
- • Family with young children
- • Standard Queen Room
- • Stayed 3 nights
- • Submitted from a mobile device
Rather loud. We heard everything from the corridor and from outside
Lovely hotel, super location, we hsd a great view from our room
Stayed in August 2025
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Reviewed: August 5, 2025
Enrico
Italy135 Reviews16 helpful votes8.0“Good hotel”- • Business trip
- • Solo traveler
- • Standard Queen Room
- • Stayed 5 nights
- • Submitted from a mobile device
Little bit old, rooms are really small
Really good location, fancy hotel
Stayed in August 2025
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Reviewed: August 1, 2025
Heather
Australia18 Reviews6.0“Location was fab, staff were super friendly and polite, hotel needs attention.”- • Leisure trip
- • Group
- • Superior Double Room with Two Double Beds
- • Stayed 8 nights
- • Submitted from a mobile device
Lack of facilities. Room was not as clean as you would expect for a 4 * hotel. Damaged items in rooms and very noisy heating/cooling system.
Staff were great.
Stayed in June 2025
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Reviewed: July 31, 2025
Maria
United States2 Reviews8.0Very Good- • Leisure trip
- • Couple
- • Standard Queen Room
- • Stayed 1 night
that I bought the stay with parking since that is what booking was selling and there is not parking included so I had to pay extra $70
Stayed in July 2025
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Reviewed: July 29, 2025
Sharman
United States1 review8.0“Great stay for working and seeing shows.”- • Leisure trip
- • Family with young children
- • Superior Double Room with Two Double Beds
- • Stayed 3 nights
- • Submitted from a mobile device
Hotel is dated. Our first room, tile fell from shower but they moved us as soon as a new room opened.
Staff. From the front desk to housekeeping. Everyone was so nice and helpful.
Stayed in July 2025
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Reviewed: July 25, 2025
Claudine
United States43 Reviews1 helpful vote7.0“Fun quick getaway for a Broadway show!”- • Leisure trip
- • Travelers with friends
- • Superior Double Room with Two Double Beds
- • Stayed 1 night
- • Submitted from a mobile device
The pool was too small
Unique & retro, great location, rain showerhead, accessibility to everything
Stayed in July 2025
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Reviewed: July 23, 2025
Tahjzane
United States3 Reviews8.0Very Good- • Leisure trip
- • Family with young children
- • King Room - Disability Access
- • Stayed 1 night
- • Submitted from a mobile device
i wish the room was more updated. & the hallways was extremely dark.
the rooftop was perfect for my little staycation
Stayed in July 2025
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Reviewed: July 22, 2025
Elizabeth
United Kingdom42 Reviews7 helpful votes6.0“Great location, helpfull staff. If we'd had a different room my review might be a 10!”- • Leisure trip
- • Group
- • Superior Queen Room
- • Stayed 2 nights
The safe didn't work, and the engineer couldn't fix it. The aircon controll unit was hanging out, and did not cool the room down. The lighting was poor.
The location of the hotel was excellent. The size of the room with it's 2 beds was fine and were comfortable. The bathroom had all that you needed. Staff were helpful. The free bottles of 500ml water were needed. The 10% discount at the local diner is a must visit, suberb food. Roof top pool is tiny, but the roof top bar was fab. Didn't get a chance to see or use the gym. Door men were very kind.
Stayed in June 2025
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Reviewed: July 16, 2025
Damien
New Zealand35 Reviews2 helpful votes7.0“Perfect location and great value”- • Leisure trip
- • Couple
- • Standard Queen Room
- • Stayed 3 nights
- • Submitted from a mobile device
No kettle in the room for tea or coffee. Room was a little tired with the shower controls broken.
Location on Broadway by Lincoln Centre was perfect. Close to subway and Central Park. Bed was extremely comfortable. Reception staff were very helpful and a pleasure to deal with.
Stayed in July 2025
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Reviewed: July 15, 2025
Joanne
United Kingdom46 Reviews3 helpful votes8.0“Good location rooms need modernising.”- • Leisure trip
- • Group
- • Superior Double Room with Two Double Beds
- • Stayed 4 nights
Hotel is very dated. Rooms need refurbishing.
Excellent location close to Central Park and metro.
Stayed in June 2025
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Reviewed: July 13, 2025
Nancy
United States1 review8.0“It was all I needed.”- • Leisure trip
- • Solo traveler
- • Economy Single Room
- • Stayed 1 night
- • Submitted from a mobile device
Quirky shape room. Difficult to close the bathroom door.
Located close to Lincoln Center
Stayed in June 2025
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Reviewed: July 6, 2025
Dc
United States1 review6.0“Good value for one night”- • Leisure trip
- • Solo traveler
- • Standard Queen Room
- • Stayed 1 night
- • Submitted from a mobile device
Weak air conditioner output, tv didn’t work , couldn’t get through to reception
Location, easy access to subway
Stayed in July 2025
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Reviewed: July 2, 2025
Anna
United States3 Reviews6.0“Love the location. Wish the experience was a little more satisfying.”- • Leisure trip
- • Couple
- • Standard Queen Room
- • Stayed 4 nights
- • Submitted from a mobile device
What I did not like about the property is that our window shades did not work so we slept with the window shade up.The pool was only opened until 7 pm and it is a very small pool, and how to get to the pool was a little complicated.
I liked that it was a great location. It was easy to get to the subway, Central Park and many things close by to enjoy.
Stayed in July 2025
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Reviewed: June 30, 2025
Alexandra
Australia6 Reviews7.0Good- • Leisure trip
- • Family with young children
- • Superior Double Room with Two Double Beds
- • Stayed 1 night
- • Submitted from a mobile device
The staff at checkin told me the rooftop was open until 1am. Misleading. She forgot to say the pool closed at 7pm. Given I was travelling with. 3 year old, the pool was more relevant and we were disappointed when we went up for a swim shortly after 7. Otherwise staff were good. The room had too much street noise.
The pool
Stayed in June 2025
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Reviewed: June 25, 2025
James
United Kingdom5 Reviews1 helpful vote6.0“Great location, hotel is OK and reasonable value for NYC”- • Leisure trip
- • Solo traveler
- • Superior Double Room with Two Double Beds
- • Stayed 4 nights
- • Submitted from a mobile device
It’s lovely to have access to a pool and roof terrace with drinks but it is not open 24/7 and not always opened on time at the published time which is extremely frustrating (also sometimes closed due to maintenance etc). Also don’t really understand some of the rules eg you can’t sit at some of the tables or take drinks to the poolside. The other issue is that the room key cards have a tendency to stop working at least once most days, they must be very sensitive to magnetic/ electric devices, so we had many wasted trips upstairs only to find the card wasn’t working, have to go back down to reception, queue up for new card etc…. I don’t mind this occasionally but honestly it became too frequent and staff didn’t really seem that apologetic. The hotel really needs to improve these things.
Perfect location, reasonable value
Stayed in June 2025
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Reviewed: June 19, 2025
Nadiah
Singapore17 Reviews6.0“Great location and service. Subpar hotel”- • Leisure trip
- • Group
- • Deluxe Double Room
- • Stayed 5 nights
- • Submitted from a mobile device
Honestly, very overpriced for what you get. Other than the lobby, everything needed work in the hotel. Rooms were generally not clean in every corner, toilet was not the super clean you’d expect in a hotel kind of clean. Beds weren’t that comfy. Windows were super dirty on the outside so we didn’t really get much view even though we were on the top floor. You’re basically paying for a location, not a great value hotel. Wouldn’t really stay here again.
Location was great. Very near the subway and walking distance to many things, especially a great area of Central Park. Staff were very friendly, professional, and very willing to help out. Ariel was an amazing help and great service. Great that the hotel could accommodate 6 people in a room. Didn’t like that the toilet door was translucent.
Stayed in June 2025
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Reviewed: June 19, 2025
Andrew
United States1 review1 helpful vote6.0“The lobby, rooftop, and location were amazing but the rooms need to be upgraded.”- • Leisure trip
- • Family with young children
- • Deluxe Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
The rooms were outdated with old furnishings. Sofa couch I slept on was awful.
Location was amazing. Steps away from the best sights of NYC.
Stayed in June 2025
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Reviewed: June 15, 2025
Nora
United States2 Reviews8.0Very Good- • Leisure trip
- • Group
- • Superior Queen Room
- • Stayed 4 nights
- • Submitted from a mobile device
No coffee in the room or the lobby.
Stayed in June 2025
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Reviewed: June 11, 2025
Marco
Honduras6 Reviews1 helpful vote7.0“Fair”- • Leisure trip
- • Couple
- • Standard Queen Room
- • Stayed 1 night
- • Submitted from a mobile device
Hot water didnt work out in my room
The location is great, good neighborhood and near a subway station
Stayed in May 2025
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