Would like a microwave for the rooms so we don’t have to go to the lobby

Loved that is was in the middle of downtown Lancaster

Stayed in August 2025

Regular hotel, for one night is ok

Stayed in July 2025

When I checked in the lady was very friendly she asked me why I was there and I told her we were celebrating my five-year anniversary. She winked at me and said she will arrange something special when we went out to dinner when we came back in there was rose petals a box of chocolate and a bottle of champagne in the refrigerator. I thought wow that is awesome Until I was charged for it the next day I did not ask for it. I did not arrange it I thought she was just being nice. I was not happy when I got the bill.

I was not happy with the location being in the middle of downtown. I’m not used to looking out the window and being surrounded by high rises.

Stayed in August 2025

Parking and charging us for breakfast for our daughter it was on our booking that the our kids were 13 and 15 so we should’ve had breakfast vouchers for all four of us. They only gave us two.

Pool location nice rooms

Stayed in August 2025

Excellent customer service

Stayed in August 2025

did not expect room size and bath to be so small, on line pics deceiving. Front desk staff kept us waiting until break was over

Restaurant, cleanliness

Stayed in June 2025

Early in the morning the housekeepers made a lot of noise in the hallways. They were yelling down the hall to each other. When knocking on doors they were very loud slamming their carts and when closing doors.

I am not a breakfast person. But, the restaurant at the hotel had something I wanted Calamari. I went to the hotel restaurant and was told they have not served it for awhile. I was told the menu online was old. But, the area had a nice selection of restaurants to choose from.

Stayed in July 2025

I'm very fussy about pillows, so I had trouble staying asleep.

Staff was very good.

Stayed in July 2025

Didn't like that they didn't have a water station like we experienced in other properties and other hotels.

The hotel is designed / decorated beautifully. The staff were friendly and nice. I found the rooms to be beautifully comfortable.

Stayed in July 2025

The beds are comfy The pool was great

Stayed in June 2025

Elevator was rocky.

Price plus it was right in the heart of downtown Lancaster

Stayed in July 2025

Our truck was hit in the hotel s parking deck and the person just left a note. Minor damage

Everything

Stayed in May 2025

There were a lot of teams on site for various sporting events. I was there with my child for another event for which I had to sign a paper indicating she wouldn’t be disruptive, which I understand the need for it overall. However, kids were running in the hallways, jumping on and off elevators, screaming down the halls, and dropping trash on the floor. No one was monitoring these children well after midnight. Please do not make families sign a behavior contract (especially with just a parent and one athlete) if you’re still going to let kids run around the hotel.

Clean and helpful staff

Stayed in June 2025

I just would say the parking garage!

Enjoyed the hotel

Stayed in June 2025

Despite asking for a quiet room, we were placed in a room right next to the elevator.

Decent gym, though could be better with more space; location.

Stayed in June 2025

Beds were extremely comfortable, room was very clean and updated. Perfect stay.

Stayed in June 2025

The parking garage seemed sketchy, and when we arrived to check-in, the young front desk lady never said hi and took 10 seconds to look up at us and even acknowledge us. It seemed like we were bothering her. She’s definitely not someone you want at a front desk and the face of the hotel.

Great location, very clean, comfortable king suit, nice amenities.

Stayed in June 2025

The pool should be heated!

Area and check in were great

Stayed in June 2025

Price and location

Comfortable

Stayed in June 2025

Your snacks are a little on the spendy side. I ordered a salad with salmon from the restaurant at open. Just under 40 minutes is a little long if your not having to catch fish first.

The guys at the front desk were outstanding. Friendly, engaging and very helpful. Everything else was fine.

Stayed in May 2025

Paying to park in garage

Friendly staff

Stayed in April 2025

It would’ve been nice to have 24 hour free coffee in the lobby lol

I loved that parking in the parking garage was free and did not expire until 11 PM of check out day. The room was comfortable and very clean. Staff was friendly and very helpful.

Stayed in April 2025

Water tasted kinda bad, but that might just be the local tap. 😅

Great location and convenient parking!

Stayed in April 2025

Broken elevator in the parking garage and breakfast was moved from the restaurant to the second floor

Location

Stayed in April 2025