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Reviews of The Swiftwater This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

2060 Route 611, Swiftwater, PA 18370, United States

#1 of 1 hotels in Swiftwater

Guests' Choice

Review Score

Based on 168 hotel reviews

9.2

Score breakdown

  • Cleanliness

    9.7

  • Comfort

    9.7

  • Location

    9.2

  • Facilities

    9.6

  • Staff

    9.5

  • Value for money

    9.0

  • Free Wifi

    8.8

Verified guest reviews from real Bookers

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Showing 76 - 100

  • Reviewed: August 18, 2024

    10
    Wonderful experience
    • Leisure trip
    • Couple
    • Double Room - Disability Access
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Very beautiful hotel. Great bar and restaurant. Exquisite room decor. Bed extremely comfortable. Bathroom fixtures were exceptional. Nicest hotel I ever stayed at

    Stayed in August 2024

  • Reviewed: August 16, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Suite with Private Pool
    • Stayed 1 night
    • Submitted from a mobile device

    Beautiful. Brand new. Pool

    Stayed in August 2024

  • Reviewed: August 10, 2024

    10
    This is now my go to propert whenever visiting the pocono area
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted from a mobile device

    They use streaming for their tv service and couldn’t get anything to load other than youtube

    Extremely clean and upscale property. The bed and pillows were great and the linens were all high quality. The supplied robes and slippers were a nice touch. Overall a very nice atmosphere and the entire staff were very friendly and assertive.

    Stayed in August 2024

  • Reviewed: August 5, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Double Room - Disability Access
    • Stayed 1 night
    • Submitted from a mobile device

    All great

    Great boutique hotel. New and fresh

    Stayed in July 2024

  • Reviewed: August 4, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 4 nights

    TV WiFi

    Stayed in July 2024

  • Reviewed: July 21, 2024

    8.0
    A little pricey, but it's new for now.
    • Business trip
    • Solo traveler
    • Standard King Room
    • Stayed 1 night

    Didn't think the bar/restaurant should have pre-added a 22% tip to their bill. It's over the top for a place that still smells like new carpet. It was just the two of us, not a large party. Either side of the bed had an odd mat with a hard rubber border that you could stub an unwary toe on glued to the floor.

    The pool is really well thought out. Inside and outside seating make for a lovely afternoon if the sun is too hot, or if it rains. The hotel is new, so everything is in pretty good shape. The toiletries were better than average. The slippers were a nice touch. They will learn not to allow glassware poolside at some point, I'm sure. The staff was very welcoming and friendly, and full of advice for the area.

    Stayed in July 2024

  • Reviewed: June 25, 2024

    8.0
    Luxury relaxation meets the Poconos! Gorgeous hotel with wonderful staff.
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Stunningly beautiful and deluxe - it felt a bit like staying at the Ritz! The staff was very friendly and very interested in our stay, making sure we had a good experience. Some minor, soft-opening bumps, but the owner and staff were proactive about feedback and were focused on making sure any issue was ironed out. It’s surely a five star hotel with an inn-keeper level of personal focus. The pool, firepit and restaurant were lovely, too. Every item seemed carefully chosen and thought out, from the towels to the furniture and more. We enjoyed our stay very much!

    Stayed in June 2024

  • Reviewed: July 27, 2025

    5.0
    There was no need to wake us up to deal with a problem that had nothing to do with us.
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 6 nights
    • Submitted from a mobile device

    Housekeeping inconsistent. I had to continually ask for room cleaning. However, my main complaint is about an incident that occurred the first day: Check in process was ruined by staff waking us up the first night and telling us, incorrectly, that our credit card would not process. This spoiled our whole vacation. Staff insisted that we give them another form of payment after our credit card company informed them that the technical problem was in their computer system, not our credit card. The clerk eventually called her manager to give her explicit instructions on how to process our card. There was no need to wake us up for this, we had already paid for our first night a month before. Plus, we had been registered and given the keys hours before this, so a phone call waking us up at 10:30 was doubly alarming and stressful. I was so upset I was initially unable to communicate to the credit card company why I was calling them.This is no way to treat 2 elderly ladies on vacation. Incidentally, I emailed the hotel to ask for the manager's name so I could report this privately but received no response.

    comfortable bed, pool beautiful

    Stayed in July 2025

  • Reviewed: July 27, 2025

    5.0
    It was a place to drop our bags and try to sleep while we were in the Poconos for vacation.
    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 3 nights
    • Submitted from a mobile device

    It was noisy between the floors. It marketed on booking.com as soundproof. The constant foot steps and noise coming from the floor above was enough to keep you up each night.

    The pool was nice being an inside and outside pool. The hours of the pool being cutoff at 5 pm for kids was a little ridiculous.

    Stayed in July 2025

  • Reviewed: July 1, 2025

    7.0
    Very comfortable, but look to eat at other Poconos restaurants
    • Leisure trip
    • Couple
    • Double Room - Disability Access
    • Stayed 3 nights

    The hotel restaurant was a disappointment: Manhattan prices for mediocre or poor food. I had planned to have breakfast on their patio every day, for example, but quickly realized the food was not up to par. I did not try the Japanese restaurant on site.

    A small, upscale resort-style environment in the Poconos. The outdoor seating and pool area were very comfortable, and the room was well-appointed with higher-end details—memory foam pillows, thick towels and robes, a nice hair dryer, etc.

    Stayed in June 2025

  • Reviewed: May 19, 2025

    7.0
    Too overpriced for not to be provided the best service
    • Leisure trip
    • Couple
    • Suite with Private Pool
    • Stayed 2 nights
    • Submitted from a mobile device

    Restaurant being closed when we where there TV not working Way over priced

    Beautiful

    Stayed in April 2025

  • Reviewed: May 13, 2025

    7.0
    Just come prepare
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Our room didn't get clean ,the olivet restaurant was very expensive ,the room needed a standard iron with ironing board there were no vending machines to get even a bottle of water

    The hotel was very beautiful, the staff was friendly and catering everything was brand new

    Stayed in May 2025

  • Reviewed: March 3, 2025

    2.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Standard King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Staff was sterile. They forgot to make our dinner reservation. When I went to restaurant they put us outside. Smell of marajuana was in the environment. It also was in the elevator. It seemed like a classy place; though wasn’t. It was a very expensive dinner. The food was mid. My daughter was GI sick by 3 am. Not sure it was directly related. The hospitality piece was missing.

    It was clean and pretty

    Stayed in March 2025

  • Reviewed: February 25, 2025

    5.0
    Fair
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Experience upon arrival was not good. Person at front desk was not friendly and moody. Very loud stomping above our room late night/early morning, did not get much sleep. When asked for housekeeping to come in and clean/empty trash/ make bed they did not. Had to call for them to bring towels and replenish other items.

    Beautiful esthetics, food was good, bed is very comfortable.

    Stayed in February 2025

  • Reviewed: September 12, 2024

    5.0
    First and Last!
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night

    Thought the hotel would better situated in the Poconos, back in the wood/hills, it was right off a busy road when I pulled up the first thing that came to my mind was this is no better than a Holiday Inn Express, very disappointed, when you think of the Poconos quite/relaxing/romantic away from the Hustle and bustle this place is not it.

    Other than the location it was just ok

    Stayed in September 2024

  • Reviewed: September 6, 2024

    7.0
    Good place to stay in the Poconos, but service needs improvement
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 2 nights

    The hotel needs continued service refinement since its recently opened in June 2024 as we understand. During checkin, we not notified as the room readiness as committed to by the front desk staff. The service in the Olivet restaurant both for breakfast and dinner was very slow. We noticed the same staff working dinner shift and breakfast shift. The food was average, small portions and not well presented.

    The location of the hotel was conveniently situated and accessible. The availability of the pool and outdoor space was nice.

    Stayed in September 2024

  • Reviewed: September 2, 2024

    7.0
    Nice hotel, weird location, give them time to iron out the issues
    • Leisure trip
    • Group
    • Standard King Room
    • Stayed 1 night

    Location was not what I expected. My fault for not looking at Street View first, but I assumed from photos that it was on a mountain with great views or something. Their website and IG photos are artfully cropped to make it appear this relaxing, where in reality it's smack dab on a major highway and not a good vibe outside of the hotel. The exact same hotel on a mountain or at least surrounded by some trees, would feel like a much better place. The QR codes in the room didn't work. My friend wished that there was more information in the TV menu guide, like hours for the restaurants and wineries. The room had beautiful accents of wood, but the wooden slats disguising the wall air intake vents were SO dusty. I'm allergic to dust so I was worried seeing that. The nightstands on either side looked like they had many outlets for plugging my phone in, but the first one I tried, the plug wouldn't go in. I tried another, and it wouldn't go in either. A third also didn't work!? I took a closer look with my flashlight, and turns out the contractor did a shoddy job of building the nightstands, and the outlet holes were not lined up correctly to the outer material's holes. I could literally see that they were a quarter inch askew. I got a $21 drink by the pool (worth it tbh- see my photo) and it came with the shaker. But I was warned that I had to really hold the top down before pouring more into my glass, because it would fall off otherwise, and "we've needed to order new shakers since they've been broken from the beginning." So they've been offering this drink in a broken shaker for over 2 months? Eek. Things like this confirmed my feeling that this is a 3-star hotel striving to be a 5-star hotel. I say striving because at least they are trying, and receptive to comments, and in their defense they had only been open for like 2.5ish months when I stayed.

    I liked the decor in the room and lobby, the works by local artists are a nice touch. The pool was very nice although definitely not heated to 95 degrees like the website claims. It was actually frigid but we only had a couple hours to enjoy it and didn't want to complain when it was probably just temporarily borked. The suite's bathroom looked stunning, but man water just got everywhere with the design of the shower. There's nothing to contain the water... felt like a major oversight. And I was surprised to see the same dinky little hair dryer that's at every hotel, given the luxurious feel (and price) of the hotel. I've been at cheaper hotels with nicer hair dryers. The morning staff while we were checking out (incl. the owner who said hello) were much nicer and what I'd expect from a high quality resort than the evening staff when I checked in.

    Stayed in August 2024

  • Reviewed: July 26, 2025

    10
    overall amazing getaway
    • Business trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted from a mobile device

    food was a bit expensive

    super clean beds were soooooo comfy and clean

    Stayed in July 2025

  • Reviewed: June 4, 2025

    10
    Very well appointed property.
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night

    Lack of walking trails from the motel.

    The restaurant was superb.

    Stayed in May 2025

  • Reviewed: August 6, 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Double Room - Disability Access
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in July 2025

  • Reviewed: August 6, 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in August 2025

  • Reviewed: August 2, 2025

    10
    Exceptional
    • Leisure trip
    • Solo traveler
    • Suite with Private Pool
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in June 2025

  • Reviewed: July 26, 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in July 2025

  • Reviewed: July 21, 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in May 2025

  • Reviewed: July 20, 2025

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in July 2025

Showing 76 - 100

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