2481 Kaanapali Parkway, Lahaina, HI 96761, United States of America
#8 of 52 hotels in Lahaina
Guests' ChoiceBased on 311 hotel reviews
8.7Cleanliness
9.1
Comfort
9.2
Location
9.7
Facilities
8.9
Staff
9.0
Value for money
8.0
Free WiFi
8.8
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: May 8, 2024
Briana
United States of AmericaNothing!
The grounds were beautifully maintained. The rooms were clean, and stocked. The hotel workers were very friendly. Pool was clean and warm. It was a great place to stay and we would definitely stay again! Thanks for taking care of your hotel!!
Stayed in May 2024
Reviewed: April 23, 2024
Reno
United States of AmericaNo room service
The location is great
Stayed in April 2024
Reviewed: April 16, 2024
Deborah
United States of AmericaWe were in room 1214 and I have to say that the bed was honestly the most uncomfortable hotel bed I’ve ever slept in. We woke up every morning with back pain. The mattress definitely needs to be changed in this unit. I would avoid staying here if I had to sleep on a mattress like that again.
Amazing location and lovely facility. Specially love the pool, hot tub and pickle ball courts.
Stayed in April 2024
Reviewed: February 20, 2024
Alicia
United States of AmericaLocation and room
Stayed in February 2024
Reviewed: February 15, 2024
Patti
United States of AmericaNo drawers or cabinets to store groceries. A few shelves in the foyer closet could be used for this.
It is a beautiful room with a great, expansive view and a large, spacious balcony with plenty of chairs and tables. The kitchen was very well stocked with things needed to prepare a meal. Included toiletries, and lotions were very nice. Super location.
Stayed in February 2024
Reviewed: January 14, 2024
Caaren
United States of AmericaCheap towels and toilet paper. Maid service only every 4 days.
Location. Staff was delightful! Rooms were clean and comfortable.
Stayed in December 2023
Reviewed: August 27, 2023
Kirstin
United States of AmericaLocation
Location
Stayed in June 2023
Reviewed: August 26, 2023
Bill
United States of AmericaNothing
Awesome location to the beach and to whalers village will be booking room next year
Stayed in July 2023
Reviewed: August 5, 2023
Eyal
IsraelTerrace was noisy due to air-conditioning of the nearby Whaler's village. Snorkeling rental was very expensive - we bought instead at the nearby ABC for a cheaper price.
Room was very spacious and comfortable. The ocean views from the room were fantastic. The kitchen was well-equipped. The hotel is well-located just outside an outdoor mall (Whaler's village) and nice restaurants, and along the Kaanapali boardwalk. Staff was very helpful - especially Chery the concierge who really helped us revise our plans for our Hana trip in face of a tropical storm.
Stayed in July 2023
Reviewed: August 4, 2023
Laura
United States of AmericaNo comment
Our room was absolutely gorgeous and beautifully decorated. We had a nice sized lanai that overlooked beautiful landscaping, the pool, and Pacific Ocean.
Stayed in July 2023
Reviewed: July 31, 2023
Joseph
United States of AmericaOriginal reservation upgrade through Booking was botched and onsite staff had to relocate us. The unit we ended up with was very nice but it was challenging to check different units late at night. Front desk staff was very helpful and friendly.
Great unit. Spacious with great views.
Stayed in July 2023
Reviewed: July 31, 2023
Kevin
United States of AmericaNo breakfast
Stayed in July 2023
Reviewed: July 27, 2023
Edward
United States of AmericaGreat location. Good size room with everything we needed
Stayed in July 2023
Reviewed: July 16, 2023
Jo
New ZealandNothing
Location, views, spacious room, gardens and right on the beach - everything was absolutely perfect! Totally recommend.
Stayed in July 2023
Reviewed: July 11, 2023
Hernandez
United States of AmericaThe only downside was the mattress. It was old so there were two sunken in areas that made it really uncomfortable.
Loved the location and overall cleanliness of the grounds. View from our unit was spectacular.
Stayed in July 2023
Reviewed: June 13, 2023
Susan
United States of Americaconveniently located
Stayed in May 2023
Reviewed: May 31, 2023
Helder
SwitzerlandI don't consider it to be a hotel, especially a 5-star hotel.
Location, parking, staff
Stayed in May 2023
Reviewed: May 4, 2023
Gaetano
United States of AmericaThe premise had only a small pool which looked old and needed a makeover. Sad to say we did not use it.
There is no restaurant located in the property. The location is excellent as it has direct access to the beach and next to Whaler Village which is a high end mall with many restaurants.
Stayed in April 2023
Reviewed: April 30, 2023
Douglas
United States of AmericaPool area a little small
Close to beach and close to Whaler Village
Stayed in April 2023
Reviewed: April 27, 2023
Donna
United States of Americathe rooms on the side of whalers village have too much noise from rooftop air conditioners.
beautiful beach. lovely condo.
Stayed in April 2023
Reviewed: April 25, 2023
George
United States of AmericaEverything !!
Stayed in April 2023
Reviewed: April 23, 2023
Calquhoun
United States of Americalocation and studio with kitchen
Stayed in February 2023
Reviewed: April 12, 2023
Reema
United States of AmericaThe staff at the reception desk is very rude. Not sure if its their personality but definitely didn't feel the welcome checking in when we got to Maui.
The property was immaculate. The bell man was super friendly and helpful. The pool and hot tub was the kids favorite. The 1 bedroom apartment was very clean and had everything available for use. Would definitely come back to this property.
Stayed in April 2023
Reviewed: April 11, 2023
Elizabeth
United States of Americawe overlooked the Whaler’s Village Mall and heard their large HVAC units all night as well as drowned in their 24 hour lights. it was not good for star gazing.
location, plenty of room to spread out in our room, it was clean and staff was friendly. also the free parking was a great perk!
Stayed in April 2023
Immenstaad am Bodensee, Germany
Palm Beach Shores, USA
Unna, Germany
Colònia de Sant Jordi, Spain
Daviot, UK
Radanovići, Montenegro
Turin, Italy
Budapest, Hungary
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content