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  5. Reviews of TownePlace Suites Des Moines Urbandale

Reviews of TownePlace Suites Des Moines Urbandale This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

8800 Northpark Drive, Johnston, IA 50131, United States

#3 of 3 hotels in Johnston

Guests' Choice

Review Score

Based on 40 hotel reviews

7.6

Score breakdown

  • Cleanliness

    8.0

  • Comfort

    8.1

  • Location

    8.5

  • Facilities

    7.9

  • Staff

    8.4

  • Value for money

    7.6

  • Free Wifi

    7.5

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: August 7, 2025

    9.0
    We needed reasonable accommodations in the area and this worked.
    • Leisure trip
    • Family with young children
    • King Studio
    • Stayed 2 nights
    • Submitted from a mobile device

    I'd be willing to pay less for a room without a kitchette. Juices in the breakfast area were watery.

    Staff was friendly and helpful.

    Stayed in August 2025

  • Reviewed: March 10, 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    Friday was great, Saturday was very very overcrowded Couldn't find a parking spot in hotel parking lot , pool and hot tub also crowded. Breakfast very bad..

    Stayed 2 nights with our 3 children in a 2 bedroom suite room was very 8 nice big and clean, staff was nice. Pool was Cold but the hot tub made up for that.

    Stayed in March 2025

  • Reviewed: October 28, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • King Studio
    • Stayed 1 night

    Carpet in room didn't appear to be vacuumed. TV was on the "small" side but adequate for room.

    Breakfast was OK. Hot foods hot, cold foods cold. Served eggs, scrambled, sausage and french toast. French toast was difficult to chew around crust.

    Stayed in October 2024

  • Reviewed: September 23, 2024

    7.0
    Overall, it was pretty good.
    • Leisure trip
    • Couple
    • King Studio
    • Stayed 1 night
    • Submitted from a mobile device

    Unfortunately, I spoke to a lady on the phone prior to our check in after following the prompt in my email to confirm that our request of an early check in time would be carried through. When I spoke to the woman she was very rude and honestly didn’t make much sense. I asked about a late check in if we could not have the early one and she said that that couldn’t be guaranteed either. The bed was a bit uncomfortable and the bathtub is just a bit shallow.

    The location provides a map in the lobby with different destinations such as grocery stores and the amount of time it would take to get there. The location served breakfast, which was serviceable, nothing too fancy. The room was also easily accessible, there was a door right by the parking lot that led up to our room. There were lots of restaurants and fast food places near the hotel as well. Lastly, I enjoyed the early check in time. My boyfriend and I were going to a festival and we were allowed to check in early so that we could drop our stuff off before we went to the festival.

    Stayed in September 2024

  • Reviewed: September 16, 2024

    8.0
    Would stay again 9/10
    • Leisure trip
    • Couple
    • King Studio
    • Stayed 2 nights
    • Submitted from a mobile device

    We got to the hotel to check in about 5:00 pm. The front desk lady was very nice and respectful. Easy to talk to. Her name was Heather. We got to our room and it was what appeared to be cleaned well. All appliances worked great except for one lamp that was broke in the livingroom area. Hallways were hot and not air conditioned. Elevators worked. The ac in the unit did work amazing, and we like our room cold. Very quiet hotel even for being right off the main highway. There were odd stains on the curtains like someone had smoked inside the room or rust had touched them idk. I found a dried up contact on the bathroom floor. We always go straight to the beds to make sure there are no creepy crawlers.. and all the sheets and mattresses were white white and clean! What a relief. That's always a fear of mine. I did find what looked like a housekeeper long hair under the fitted sheet. :( This place made a great Wedding Anniversary escape for the weekend for us. For this priced I'd give this hotel a 9/10. Definitely will stay there again. Not to bad. One of the outside doors key locked didn't open and you had to go to the main doors each time. That made a longer walk bc our room and elevator were closest to that door. Lobby and halls rec room other rooms were all very clean from what I could see. I did use the treadmill and it was very nice. Ac controlled room with a lock. Clean towels and items were easily accessible. Breakfast had good options. Plenty of space to eat. :)

    Stayed in September 2024

  • Reviewed: October 30, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • King Studio
    • Stayed 1 night

    Breakfast was good but the area to eat and get your food was a little cramped.

    The location was perfect for our needs. Staff was friendly, the whole property was clean and organized.

    Stayed in October 2023

  • Reviewed: August 6, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • King Studio
    • Stayed 1 night
    • Submitted from a mobile device

    The property could use an update.

    Very friendly staff and comfortable beds. The social areas were really nice. Our bathroom was massive.

    Stayed in August 2023

  • Reviewed: July 4, 2023

    7.0
    Doable, but will look elsewhere if improvements aren’t made.
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    Room was smaller than expected. The place is dated. Lightbulbs were burned out in bathroom. Toilet was too low. No sink in actual bathroom. Outside alone wasn’t ideal. There was a stale smell when you first walk in each time. Kitchen microwave worked intermittently. Stove had burners that didn’t work.

    Location was great. Easy access to places. Some staff were great, others not so much.

    Stayed in July 2023

  • Reviewed: October 8, 2022

    9.0
    relaxing
    • Leisure trip
    • Couple
    • King Studio
    • Stayed 2 nights
    • Submitted from a mobile device

    location

    Stayed in September 2022

  • Reviewed: July 31, 2025

    10
    Exceptional
    • Couple
    • King Studio
    • Stayed 1 night
    • Submitted from a mobile device

    Parking was too limited

    Convenient, well kept, teady for a stay

    Stayed in July 2025

  • Reviewed: June 9, 2025

    5.0
    Average stay. Breakfast was average. Again, very pricey for the room we received.
    • Leisure trip
    • Couple
    • King Studio
    • Stayed 1 night
    • Submitted from a mobile device

    We were put in a handicapped accessible room. Shower got majority of bathroom wet. Room was not worth the $210 we paid for it!

    Location. Offered 10% off coupon for Texas Roadhouse next door. Outside seating was nice.

    Stayed in June 2025

  • Reviewed: March 3, 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Studio
    • Stayed 1 night
    • Submitted from a mobile device

    Air filter in AC was visible and needed cleaned

    Location and kitchenettes

    Stayed in March 2025

  • Reviewed: February 19, 2025

    10
    Exceptional
    • Business trip
    • Solo traveler
    • King Studio
    • Stayed 1 night
    • Submitted from a mobile device

    N/a

    Getting sleep 😴

    Stayed in February 2025

  • Reviewed: November 11, 2024

    3.0
    Terrible beds and uncomfortable, worn out place. Would not recommend.
    • Leisure trip
    • Couple
    • King Studio
    • Stayed 2 nights
    • Submitted from a mobile device

    Very run down. Terrible beds. Keypad failure - had to go to the desk 3 times in a row then staff had to reset the hotel door keypad. Super outdated and overall gross feeling.

    Location

    Stayed in November 2024

  • Reviewed: November 2, 2024

    10
    good
    • Leisure trip
    • Group
    • Queen Studio
    • Stayed 1 night
    • Submitted from a mobile device

    nothing really

    it was good lots of variety

    Stayed in October 2024

  • Reviewed: September 28, 2024

    6.0
    It went well
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    The breakfast could be better with more options and what not. also not a huge deal the way the bathroom and the sink were arranged it was a little tight. besides that i had a great stay.

    The rooms and staff were really nice :)

    Stayed in September 2024

  • Reviewed: December 31, 2023

    6.0
    I was over charged
    • Leisure trip
    • Couple
    • King Studio
    • Stayed 1 night

    Service

    It was fine

    Stayed in December 2023

  • Reviewed: August 9, 2023

    6.0
    The oldest TownePlace Suites I’ve ever been to!
    • Leisure trip
    • Family with young children
    • King Studio
    • Stayed 1 night
    • Submitted from a mobile device

    This property is very old and outdated. We drove from one end to the other looking for the main entrance. Rooms are small for 3 people.

    The breakfast was good. The location to the highway was convenient.

    Stayed in August 2023

  • Reviewed: June 3, 2023

    10
    Really nice!
    • Family with young children
    • King Studio
    • Stayed 1 night
    • Submitted from a mobile device

    A/C struggled

    Really comfortable and super clean.

    Stayed in June 2023

  • Reviewed: November 29, 2022

    10
    Very comfortable & near the highway
    • Leisure trip
    • Couple
    • King Studio
    • Stayed 1 night
    • Submitted from a mobile device

    They charged me $50 for bringing my dog. That is too much!!

    Close to the highway, very clean, many amenities, definitely would stay again.

    Stayed in November 2022

  • Reviewed: September 26, 2022

    10
    Exceptional
    • Leisure trip
    • Solo traveler
    • King Studio
    • Stayed 1 night
    • Submitted from a mobile device

    I wouldn't say that I didn't like

    the staff

    Stayed in September 2022

  • Reviewed: July 11, 2025

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Studio
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in July 2025

  • Reviewed: January 19, 2025

    9.0
    Wonderful
    • Solo traveler
    • King Studio
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in January 2025

  • Reviewed: March 29, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Studio
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in March 2024

Showing 1 - 25

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