Rooms closer together.

One of the rooms was upgraded to a suite which was very well appointed. The room service breakfast was excellent.

Stayed in October 2023

Not clean enough and air conditioning freezing in the lobby area. All too white missing art and flair

Well organized despite lots of families

Stayed in October 2023

Outdated room! The bedroom felt like a holiday inn vibe! No wall decor and the No view! Just a roof! That was shocking to me because when I searched up top hotels, this hotel came up and I had been to other waldorf Astorias that took my breath away! I was kinda getting away from that “outdated” hotel feel while visiting because it was Disney world… I called the staff to ask them for another room but they said they were fully booked.. I almost wanted to change hotels and go to a four seasons or a ritz but was way too tired traveling all day

The service, staff and bathroom cleanliness. Marci, our server for room service and at the breakfast area was incredible! She made our whole stay honestly! She remembered it was my moms birthday when I mentioned it briefly when she asked why we came …. And brought her a cake, we all cried … it felt so heartwarming and special from her heart!

Stayed in October 2023

Nothing

The range of food was excellent

Stayed in August 2023

It was too expensive. I want to return with entire family but too costly .

Pool, room service, restaurant, attractive hotel, transportation to Disney and great coffee in room

Stayed in March 2023

The bathrooms off the pool stank like sulfur and sewage. the TV in our room did not work the whole time of our stay in spite of multiple visits by the staff.

Outstanding staff. Beautiful accomodations. Great beds. This may seem silly but the hotel smelled wonderful. The food was superior.

Stayed in March 2023

no shuttles to universal island or island of adventure. limited availability at the restaurant at night. last waitress at our last breakfast was not as friendly as the rest of the staff and even wanted to charge us for our breakfast even though our rate included breakfast.

Nice lobby area, friendly staff, good view to Disney and the fireworks.

Stayed in January 2023

service is slow they forgot to clean the room one day there is dust on the tables until the last day of my stay!

near Disney land and staff was nice

Stayed in October 2022

Our room telephone was inoperable and the housekeeping service did not leave ample shower body wash soap or ear swabs.

Loved Oscar's restaurant breakfast buffet and nice staff. The pool with very nice too. We really liked the shuttle service to Disney World.

Stayed in August 2022

Valet was terrible. Daily waited 40+m for car. Staff in general was lacking and service not what I would expect for resort of this caliber ( won't bring grocery delivery up to room, hour + for lunch at pool etc ).

Well maintained, clean and spacious room.

Stayed in August 2022

beautiful food, good service,

Stayed in July 2022

Breakfast was included, however the staff at Oscar's was a bit uncertain about it causing confusion.

The restaurant Bull and Bear had amazing food. Pool service was good. Chef at Oscars was friendly and excellent with providing an allergy friendly breakfast for children.

Stayed in July 2022

Mattress need to be changed.

Stayed in July 2022

this is a major issue for me - the hotel restaurants (which have a great rep) were all fully booked on the evening that I stayed. What is the point in staying in a hotel because it has a steakhouse and never getting to try the steak!? it’s not right that hotel restaurants either don’t have the capacity to serve it’s hotel guests or don’t prioritise them and take outside bookings.

the staff - particularly the wait staff working in the restaurants and poolside were super friendly and helpful - they really went above and beyond. the pool and cabanas are really beautiful and the food is great. the gym is excellent. love the floor to ceiling mirrors. room service was decent

Stayed in May 2022

The housekeeping was very bad. I paid around 450$ for taxes additional for the taxes I paid when I booked my room

Near Disneyland

Stayed in May 2022

The room service never answered the phone and the in room dining is a very unfair proposition. They charge you almost 9 dollars for a can of coke which is absurd in my opinion. Also, everything you want to do has a charge associated with it. The amount they charge you and the services in return are not a fair trade of and honestly expected more from a hotel of this caliber. Over all great stay with a few things that they could improve on and a great starting point would be for them to answer their phones.

Location lobby and pool area.

Stayed in May 2022

great pool area & location good restraints friendly staff

Stayed in April 2022

The room was old and the hotel is in need of an upgrade

Location was good for Disney

Stayed in January 2022

The room service was extremely expensive.

The place overall was nice.

Stayed in January 2022

I found the conference bit really creepy to walk through to get to the Hilton

the pool and the firepit

Stayed in December 2021

at loss to say what I didn’t like. everything was in order.

the rooms were eminently comfortable, clean and simply lovely

Stayed in December 2021

The decor is a little outdated.

The staff was absolutely amazing. I have never stayed at a hotel where everyone was so friendly and eager to help.

Stayed in October 2021

I was dismayed by the wear and tear of the hotel. I expected more from a Waldorf Astoria. Every fine restaurant within the hotel was sold out. The hotel boutiques were only open for a limited and sporadic amount of time. The parking fee is extreme - $40 per day for hotel guests. The best thing about the hotel was the breakfast buffet (that we paid for at the time of our booking) and we couldn't get in the first full day of our stay because the wait was over an hour and a half. For those expecting a quiet and sophisticated hotel, please note that this is considered a Disney resort. There are little kids all over the place. It gets loud - even in the hotel bar. I am a mother and a teacher - I have a lot of patience and love kids. However, I was treating my husband for what I foolishly assumed would be a romantic getaway. The hotel was chaotic and crowded.

I love the proximity of this hotel to Winter Park as well as to various venues in the city of Orlando. My husband enjoyed his golf game on the resort golf course.

Stayed in June 2021

• Staff at the reception very burocratical, slow and formal… with a false smile on their faces and ready to say formal sentences like in the movie “the Truman Show”… Pity !!! … A natural smile would be better than 1.000.000 formal words ! • Very Slow People working and the Breakfast … every morning we have got the line waiting to be seated … but not because the Breakfast Area was full of Clients, just because nobody was cleaning the free tables ! Where is the Manager on dury responsible of the Breakfast ?? And … Where is the F&B Director ?

Room. Swimming Pool Area. Central Location for the Disney Parks. Relaxing Panorama View. Restaurants. Facilities. Connection with Signia by Hilton Hotel.

Stayed in July 2021