The main thing was the price. When you're paying over $1000 per room per night, the following things, while minor, probably shouldn't have been issues. First was the absence of any kind of breakfast. The hotel offered pretty decent discounts at local restaurants, but the lack of an included daily breakfast was disappointing, particularly given our experiences at resorts abroad. There was a coffee/croissant service on Saturday and there was a nespresso in the room, but that was it. Second, the valet service needs more staff. They were nice and polite, but at peak hours, you could wait up to 20 mins for your car, which would be parked in a dirt lot next to the hotel. At one point, I asked if I could just go get it myself (I wasn't allowed to). The hotel lacked a variety of pillows, so my partner had to fold up a towel inside a pillow case to put her head on to avoid neck pain in the morning. The last thing was the noise. The hotel provides a venue for weddings, which were pretty frequent in the peak summer season. The noise these generated occasionally disrupted our sleep, sometimes going on as late as 0100am. Double-(or triple-)paned glass could have helped. Again, at a normal hotel at the shore, these complaints are small potatoes (and par for life at the Jersey Shore), but at the price they were asking, the experience really needs to be flawless.

This hotel resort is probably the only one like it in the area that combines ease of access to the beach, beautiful views, and modern facilities with great and friendly service and discounts at various restaurants along the waterfront. My family loved our stay overall and was very satisfied with the services provided by the hotel, especially the beach chairs and umbrellas. We lucked out with beautiful weather along the shore, and I had a really memorable time at the beach with my family. The staff were very courteous and friendly and did their best to address any issues that came up.

Stayed in August 2025

Smoke detector went off.

Location was great.

Stayed in August 2025

Not very welcoming. Needs warmth and at the time we were there no restaurants were available. No food served on Saturday ( coffee and dry pastries were offered in lieu of breakfast in a table on a corner) The other days you could buy bagels on a fast food coffee connected to the hotel up to 4:00 pm. No room service. Nothing! Definitely not a resort!

Location location location.

Stayed in May 2025

Personally I am very sensitive to AC and can't tolerate very cold temperatures indoors (I realize others have different preferences for this), however even after switching the AC off completely and having the balcony door open while we were in the room (except for sleeping), the room was still very cold despite being high 80s / low 90s outside. Fortunately the bedding was sufficient enough so sleeping wasn't an issue.

Location is amazing, staff is friendly and generally everything is just very convenient

Stayed in July 2025

no complaints

Friendly service. Very clean and comfortable room. Nice view of ocean. right next to Salt - a fantastic steakhouse.

Stayed in April 2025

As above

Friendly staff value for money.

Stayed in January 2025

Bar drinks were expensive!

Stayed in November 2024

Food terrible & expensive

View & clean

Stayed in January 2025

Some rooms have only partial sea view / view on the city, but it is not explicitly mentioned in the description of rooms. During summer month the price for a room can be very high.

Great location, very clean, very friendly and accommodating staff.

Stayed in December 2024

See above

The property is gorgeous and location I could not be better, but it was not very well organized, the pool was dirty, towels for the beach were not in the shed on 2 days out of 4, no meal plans no child size bike - the hotel is welcoming children so that’s an omission. When m room Was cleaned clean towels were not provided I had to call 4 times before they were delivered. For service and amenities it is grossly overpriced.

Stayed in August 2024

Check in was delayed by group arriving without reservation. The very patient and professional staff had to unfortunately waste a lot of time negotiating, back and forth, with a large family wanting an ocean view room they were not willing to pay for, nor did they review or reserve in advance. This is not an inexpensive stay. Perhaps an automatic check in kiosk would be helpful for those who have reserved well in advance. The restaurant and breakfast cafe were closed for several weekdays, including ours. This could be improved.

Terrific location with ocean view. Early morning sunrise a plus.

Stayed in April 2024

Couch in the room looked worn and should be replaced.

Great ocean front location with beautiful views. The hotel staff were very personable and accommodating.

Stayed in April 2024

wish more restaurants were open off season

loved the chromecast TV

Stayed in February 2024

Wish they had a hot tub / Jacuzzi or a covering for the pool area and heated pool for couples to enjoy in the winter.

Location, clean, cozy, ambiance, style

Stayed in February 2024

Beds were too soft and uncomfortable

Stayed in January 2024

Location next to the New Jersey shore.

Stayed in October 2023

Stuff not accommodating Valet parking $55 when free parking on the street

Location

Stayed in October 2023

High cost valet, inability (or unwillingness) to accommodate any change requests (date by 1 day, room), some room items were defective (toilet seat banged every time getting up, bathroom door handle came off)

Location, SPA!

Stayed in September 2023

Would’ve like a hot tub on premises

Location and comfiest beds anywhere

Stayed in August 2023

Prices

Location

Stayed in August 2023

Ordered food in Maya and it was awful.

Breakfast was pricey

Stayed in August 2023

Service of some staff was adequate at best. A bartender inside was very good providing hot water in carafe, yet others would not or could not provide any eating utensils for us to use in our room with our Togo food. Daytime front desk was very good, evenings and overnight rarely answered the phone

Stayed in August 2023

We were able to hear the family in the room next to us talking so I'm sure they could hear us too! There was also no ventilation in the gorgeous bathroom which was odd.

Beautiful hotel and views! Love the area with so much to see and do. The area feels very safe & people are friendly.

Stayed in August 2023

Nothing to complain about

The location couldn't have been better. The staff was friendly and helpful. Beautiful amenities as well.

Stayed in July 2023