I've described it above together with the cons

My husband & I had a very good time at this resort despite some minor problems. First, we only found out we had to pay for the parking service when we did the check-in, upon arrival. I had made the reservation through booking.com and it wasn't clear if we'd have to pay to park the rental car. For a resort of this magnitude and importance, for one to be charged U$35.00 a day to park the vehicle, not having any other option to leave the car, we felt the resort was taking advantage of this situation, besides being rather mean and stingy. After considerably complaining about it, they decided to waive the daily parking fee! Second, we didn't like the carpeted floor in the unit, as it doesn't match a beach-resort structure. Another thing that doesn't make much sense is the balcony in the unit with no light(s) at all! Thus, we couldn't enjoy this place at night the way we wanted to -there wasn't even a lamp there...Fourthly, there wasn't an espresso maker in the room, just a regular coffee maker. I'm aware this isn't an essential appliance, but once again, considering the resort itself, I did expect to find an espresso maker in the unit. Our reservation included breakfast and it was quite good. However, I suggest they include gluten-free bread, pancakes or similar food, as most of them were made of white flour - there was just one type of wholewheat bread, the one we buy at any supermarket...Nowadays, as many people are either gluten or lactose intolerant, it would be a positive aspect to offer food that cater to this group of consumers. Incidentally, when we had breakfast, we asked the host(ess) to bring us stronger coffee because the coffee they serve(d) is rather weak, but were told it wasn't included in the breakfast menu! My husband & I couldn't believe in that - to be charged more to drink a bit stronger coffee?! What kind of fancy/chic resort/hotel does that?!

Stayed in August 2025

Room cleaning could be better. Some common areas look a bit tired.

Great location and very friendly staff. Good set of facilities, well maintained.

Stayed in August 2025

Their service fees added to the bill were extremely high. The itemised bill included an excessive amount of extra fees that weren't explained. There was no additional food in the room, as previous luxurious hotels provide complimentary wine, snacks etc

The hotel exceeded expectations, the staff were polite and friendly. The service was exceptional. The room was very clean, and the amenities met our standards. It catered to both families and adults.

Stayed in July 2025

That people save the chairs that are on the beach whether they’re using them or not and sometimes you find them all taken up and there’s no place to sit on the beach because people put towels on them that seem to not be using them Maybe they could just monitor that better

It’s a beautiful beautiful property I highly recommend it my family has been long time Hawaii residence my mom passed away and was a lover of Hapuna Beach I stayed there to have a private time to swim out and remember my mom.. Hakuna Beach is by far the best beach on Hawaii Island and the western resort is such a treat if you are able to stay there you will not be disappointed.. the food was fabulous the staff was gracious and kind the breakfast was beautiful I have no complaints can’t wait to go back

Stayed in June 2025

Food was limited and not to our liking. The lighting in the room at night was miserable. The hotel offers spacious parking but a bit expensive.

The hotel is right on one of the best beaches on all of Hawaii - Hapuna Beach, which has pristine blue water and fine-grained sand. 30-40 minutes away from Kona airport and 1.5-2 hours from the volcanoes. The hotel provides snorkeling equipment free of charge.

Stayed in July 2025

Good room. Best beach

Stayed in May 2025

We loved the beach and location the pool and views. Prices for food were a bit hefty especially breakfast egg bacon we found ways to alleviate that by having pastries from the cafe. To improve something possibly need to fix the beach chairs/umbrella situation people keep them for themselves all day and walk away go eat or swim in the pools and others can’t use them.

Stayed in March 2025

It was great!!!!!!

Stayed in December 2024

The breakfast buffet was wonderful. We all were able to choose our favorites. The staff was always ready to accommodate our requirements for a high chair, and special requests for bananas for the baby.

Stayed in December 2024

Staff was very helpful and friendly. Kenji at the reception accommodated all our extras. Pools and beach access are great for swimming and relaxing. Breakfast buffet had a large variety of sweet and savory food, including fresh fruit, a la carte omelette, waffles, pastries, potatoes,

Stayed in November 2024

Kinda too far from the parking garage to the room.

Good price! Welcoming staff! Worth of money!

Stayed in October 2024

Excellent

Stayed in September 2024

Nothing really. The buffet breakfast feels very expensive, but there are plenty of other options which are more reasonable.

The hotel is in a beautiful location, overlooking Hapuna Beach. We watched the sunrise over the water each morning. It has great facilities; the gym is well equipped, there are complimentary laundry services for guests, ideal for those travelling long haul, an on site medical centre and great pools. The rooms are comfortable, spacious and have a large fridge which allowed us to stock up on a few items from the local shop. We also appreciated the complimentary water bottles and numerous water filling stations, which allowed us to avoid plastic bottles.

Stayed in July 2024

Worse service of a waitress in lobby bar…

I loved the lovely views! Swimming in the pool in the evening was unforgatteble, perffect service in mediteranean restaurant, nice people!!! Fitness center was fine too.

Stayed in August 2024

Despite the high cost to stay there, I felt "nickel and dimed" throughout our stay. Charged for parking, charged a resort fee, yoga was advertised as a perk, but it was an additional charge. Breakfast buffet was obscenely priced for very mediocre food. For close to $700 per night, the additional charges felt unnecessary.

Beautiful resort. Loved having an adult only pool as well as beach access with chairs and umbrellas. Nicely equipped fitness center.

Stayed in July 2024

Beautiful and creative landscaping and design

Stayed in August 2024

Loved the buffet breakfast

Stayed in June 2024

Better in room coffee.

Location, balcony with table for laptops made for a wonderful start each day. Even though there were many families with children, the adult pool was buffered from the sounds of children playing in the family pool, creating a beautiful sanctuary.

Stayed in April 2024

But cost was wrong. When I bought a few liquid and costed the price in the hotel shop But the wrong cost( no my cost) charged my final bill. I didn't check the list at that time. And I found it later.

Everything is good. And location is perfect. There is a shuttle to go Dinner near shared hotel. .

Stayed in February 2024

Nothing i didnt really like. The fact that you pay a daily fee to park your car even if you choose to self park makes little sense to me. Also one of the front desk ladies was rude when i kindly ask to give me a towel she returned a rude "what?" but overall the personnel was very kind so thats an isolated person. I think great choice for people who want to stay on the beach and get rest. You need to drive a good amount to reach places of interest.

The breakfast was good i would say typical american breakfast with many options- nothing exceptional but overall very good quality. The location was amazing, right on a beautiful beach- great choice for some beach days. The ocean view room was quiet, modern, good quality. Liked that they have purified water machines on every floor. Views from the resort are beautiful.

Stayed in December 2023

It was very expensive

Great for families. Large rooms Big property

Stayed in December 2023

The staff at this property are all great! They all go above and beyond to make your stay comfortable.

Stayed in November 2023

Great location. We really loved the character of the hotel. The restaurant was fantastic and staff was friendly and helpful.

Stayed in November 2023

very big hotel, rooms are ok, lots of carpets, expensive parking, service charge, 3rd person/child breakfast charged extra

great beach, very nice sunsets, good pools, tasty breakfast, good dinner, good transfer to other hotel

Stayed in October 2023