The staff was not at the level of the hotel standing and the price we paid: - room was cleaned at 4pm - pool bar not offering any food despite the menu - it took more than one hour to have someone lighting up the fire for the marshmallows - last but not least, the breakfast was a real issue: very few tables, far below many significant capacity; we ordered for several things that never came, as basic as bread, orange juice or eggs.

Nice location and comfortable venue with large rooms. The pool is a real plus. Would have put an easy 9’without the cons.

Stayed in August 2025

I felt like little pieces of information were Although the staff was absolutely wonderful I felt like pieces of information was left out. For example, when we checked in the ladies were so nice and quick, but no one told us where the elevators were, no one told us the luggage carts where if you self parked.

Breakfast was excellent. The hotel staff is the gym in this hotel. Loved the water taxi.

Stayed in August 2025

Housekeeping was non existent on several days

The room the hotel the pool

Stayed in June 2025

It was hot in the room. I believe the ac stopped working. Had to call management to lower it.

The location and the view of river street

Stayed in March 2025

Pillows were a little too big for me.

Stayed in February 2025

The added prices at the end of the trip.

Stayed in February 2025

The hotel room thermostat was so loud it woke me up almost every time it clicked on and off.

I was staying there for a cheer competition at the convention center and it was a two minute walk so that was nice.

Stayed in February 2025

Nothing

Location and view

Stayed in January 2025

All good

Stayed in December 2024

A tad dated, but fine

Awesome location - fun taking the ferry. Loved the pool area, firepits, free water bottles everywhere.

Stayed in October 2024

Could not charge my phone need to update.

Clean

Stayed in November 2024

The bed was not the heavenly bed I remembered, it was hard, and the pillows weren't the most comfortable.

The location is perfect, and the staff were exceptional.

Stayed in November 2024

Nothing to be honest, except for the uncovered parking.

Friendly staff, location, good breakfast for less money.

Stayed in August 2024

The restaurant on the second floor is awful and over price. our first morning of breakfast was very Lukewarm we never got our water and by the time the young lady brought my coffee it was Lukewarm. the Saturday of our trip we came back to our room after walking in Savannah all day to a Luke warm room our air condition went out, so we had to be moved to another room, we had to move our own luggage to this room which had a nice view but was a little smaller than our first room and the item were not refill like the conditioner and body wash was empty. Sunday on our last ay was awful the second-floor restaurant was not in order at all w wait for 45 minutes before going to the desk to complain yes, they extended our checkout and allow us to check out late but all i need was a bit to take meds. they order breakfast to the room, but the food was Lukewarm, and the grits was not hot at all. this last day really made me wish I had not stayed here at all. a lot of improvements are needed in some of the staff with the hotel and having they will have the ability to be a 5 star but with poor staff makes for angry quest that will tell a friend and this is where the downfall is. it is a beautiful resort with a lot of family activities for young children and family, but the staff is poor. i left with a headache and a great disappointment for my first time staying across the bridge.

Tristan he was great at check-in and the young man that helped us with our luggage's was very nice and our view our first night was nice. the second night our room view was excellent was over the pool and water view. The young African American tall young lady at checkout was very nice and very helpful with our concerns.

Stayed in September 2024

The restaurant on the second floor had very nice food but terrible service which overshadowed the experience. On the day of our arrival we stopped in for a quick lunch. We were the only guests in there and there where four or five service staff. The lady on the door was stood there with a coffee in a to go cup and could not have looked more bored, another girl was just playing on her phone. One girl was clearing up from breakfast service and was also trying to seat and serve us. When she then asked the girl who was on her phone to take our food order, said other girl stopped playing on her phone and took our order, I asked her for a high chair for my toddler which never arrived while she went back to playing on her phone. Meanwhile, the lady in the to go cup along with some other staff we’re having a lively chat with the bartender whilst I was watching my mimosa going warm and flat on the side. The food itself was very good though. When we returned to this same restaurant in the morning for breakfast were were told there was a 30 minute wait for seating so we left and went elsewhere. We didn’t try the food at the pool but it looked excellent.

The pool and pool bar were excellent. It was very clean and all of the staff were extremely attentive and helpful. The bedroom was a good size and very clean and comfortable.

Stayed in September 2024

The golf course was great. Friendly staff.

Stayed in August 2024

Location,

Stayed in July 2024

the room was not cleaned until very late in the afternoon. we didn’t realize when we charged to the room- they put an exorbitant hold on our credit card. the drinks were very pricey at the hotel as well as the cabana we rented.

we loved that they provided bottled water during the stay all around the hotel. The concierge was awesome and was so spot on about restaurants.

Stayed in July 2024

Was told I would be upgraded for the second half of our stay, but then was not allowed to do so.

Stayed in June 2024

I did not like the fact that I was there for the National BETA Club convention and was not able to receive the discount because I booked through a third party.

Stayed in June 2024

Love being on the River. Convenient to bring our dog.

Stayed in June 2024

Price and resort fees were expensive. Awakened during the night to a fire alarm going off. Went down 15 flights of stairs to the lobby. There was no explanation and no compensation. Waited in the lobby with several others with no direction on what we were to do. Very frustrating. I hope it would be handled differently if it was a real fire.

Facilities were very nice.

Stayed in June 2024

Beds were a little small.

Staff and location. Breakfast serving was excellent.

Stayed in June 2024

Would have like the concession area I side the hotel lobby area to be open later. Was disappointing not to get some coffee and other items in the evening.

Great service. Very nice room. Bell staff exceptional and so friendly.

Stayed in May 2024