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  5. Reviews of Holland America Skagway Inn

Reviews of Holland America Skagway Inn This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

3rd and Spring Street, Skagway, 99840, United States

#2 of 3 hotels in Skagway

Guests' Choice

Review Score

Based on 214 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    9.0

  • Location

    9.6

  • Facilities

    8.3

  • Staff

    9.1

  • Value for money

    7.7

  • Free Wifi

    6.3

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: August 24, 2025

    8.0
    No discounts should add this breakfast with that expensive room
    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 1 night
    • Submitted from a mobile device

    No breakfast with the morning

    Location

    Stayed in August 2025

  • Reviewed: August 21, 2025

    9.0
    Highly recommend
    • Leisure trip
    • Group
    • Deluxe Room
    • Stayed 1 night
    • Submitted from a mobile device

    Excellent breakfast burrito for good price, cheerfully made vegetarian at my request

    Stayed in August 2025

  • Reviewed: August 18, 2025

    9.0
    Overall good stay! Small town feel
    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 6 nights
    • Submitted from a mobile device

    Only one small nightstand dresser, no microwave, shower head didn’t move and was at a weird angle,room got VERY hot and there’s no A/C. They do provide a fan so you can open the window and get air flowing

    Clean, good food, good location hot shower

    Stayed in August 2025

  • Reviewed: July 22, 2025

    8.0
    Very nice facility with great location.
    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 1 night
    • Submitted from a mobile device

    The lack plug-ins easily accessible was an issue for us. The lack of internet in our rooms was a problem. We also didn’t have any complimentary breakfast or coffee except for the room coffee, which was nice but most other places provided a more robust morning breakfast and coffee option.

    Nice, clean, updated facility. Helpful staff and room is mostly well appointed.

    Stayed in July 2025

  • Reviewed: July 11, 2025

    8.0
    Pleasant enough
    • Leisure trip
    • Family with young children
    • Deluxe Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Rooms are small. WiFi only available in the lobby. No fridge in the room. The trains pass the hotel frequently starting early morning and are noisy.

    Good location, close to everything. Hotel has a restaurant which was good. Beds were comfortable.

    Stayed in July 2025

  • Reviewed: June 22, 2025

    7.0
    Wouldn’t go back.
    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Our room on the first floor overlooked a service parking lot. The delivered materials to the hotel all the time. Restaurant supplies. Equipment and repair work for the equipment, it was all done outside our window. The employees took their breaks in groups outside our window. They ate, smoked, laughed outside our window. Sometimes they would dmtaje their breaks in the vans, again, outside our window, so they could start the engine get done AC going and listen to music.

    The hotel is close to everything, making it quite walkable. This hotel looked better on the inside than it does on the outside. Even so, the rooms were pretty outdated. Once they might have been luxurious but that was long ago. The carpet was dirty. Really dirty. Oh, wait, I did not like that about it.

    Stayed in June 2025

  • Reviewed: June 19, 2025

    9.0
    Skagwat adventure
    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Breakfast was cold even after advising staff , continental very limited

    Location and staff

    Stayed in June 2025

  • Reviewed: June 19, 2025

    8.0
    Overall a nice place to stay in a very busy town.
    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 2 nights

    A dresser in the room would have been nice so we didn't have to live out of our backpacks.

    The food and drink were good.

    Stayed in June 2025

  • Reviewed: June 11, 2025

    8.0
    Confortable enough but overpriced.
    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 1 night
    • Submitted from a mobile device

    Very small room...NO INTERNET IN ROOM only lobby. No frige/ micro

    Location and basics ok

    Stayed in June 2025

  • Reviewed: June 11, 2025

    9.0
    Solid hotel in downtown Skagway
    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 1 night
    • Submitted from a mobile device

    Only thing I really didn't like was having a pedestal sink in the bathroom. Not sure why hotels do this (this was our 3rd straight hotel with this set up) when there is room for a cabinet because it is a pain to not have a place to put your toiletries in the bathroom.

    Convenient to downtown Skagway. Room was smallish but comfortable, especially the bed. Staff was pleasant.

    Stayed in June 2025

  • Reviewed: June 5, 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 1 night
    • Submitted from a mobile device

    WiFi very poor.

    Clean and comfortable

    Stayed in June 2025

  • Reviewed: June 2, 2025

    9.0
    Moving child to Juneau for follage
    • Leisure trip
    • Family with young children
    • Deluxe Room
    • Stayed 2 nights
    • Submitted from a mobile device

    No dislikes

    The rooms, location and amenities were great

    Stayed in May 2025

  • Reviewed: May 25, 2025

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Deluxe Room
    • Stayed 1 night
    • Submitted from a mobile device

    Musty smell

    Very accommodating. Rooms are nice and clean. Its a very old building. It does have a bit of that musty smell. I stayed here 2 different times. First room didn't have the smell, 2nd did.

    Stayed in May 2025

  • Reviewed: May 19, 2025

    8.0
    Other than parking, a very. nice and comfortable hotel
    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 1 night
    • Submitted from a mobile device

    Parking lot was full of cars that stayed there. Very few spaces available to guests- had to check three times to find a spot.

    Stayed in May 2025

  • Reviewed: May 15, 2025

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Deluxe Room
    • Stayed 1 night

    no wifi in the room

    location, walking distance to coffee shop and all shops.

    Stayed in May 2025

  • Reviewed: September 30, 2024

    9.0
    In a town of historic inns, Westmark seemed like a luxury hotel.
    • Business trip
    • Family with young children
    • Deluxe Room
    • Stayed 1 night

    I could not think of anything that was not satisfactory when we stayed. We came on their last weekend they were open in September, and I would have liked to have stayed my entire time in Skagway there but had to move to another location because of their closing. I wish the website had noted that they were closing on that weekend so we would have known why we could only get one night there.

    After spending 5 days driving in on the Alaskan Highway and staying in somewhat "rustic" places, Westmark Inn was like checking in to the lap of luxury. The rooms, though small, were well decorated and the beds were very comfortable! I slept so well that night. As history buffs, we liked the historic photos as the room artwork. Upon check - in the staff was very nice and was able to offer much needed advice on where to eat, how long the walk to the train station in the morning would be and how to go, and where we could do laundry.

    Stayed in September 2024

  • Reviewed: September 11, 2024

    8.0
    I’d stay again I think
    • Leisure trip
    • Solo traveler
    • Deluxe Room
    • Stayed 1 night
    • Submitted from a mobile device

    Room smelled stale like an old building - which it is. In fact the smell was similar to the old trappers cabin in a museum. I was disappointed in the lack of wifi in the rooms. Just in the lobby and restaurant. The television is mediocre so I just watched tv on my phone in my room for privacy - not interested in sitting in a public place akin to waiting for a flight. Was strange to have a real key but I guess it ads to the charm. Disappointed that I arrived at 1200 and couldn’t check into my room til after 3pm - I know that’s the new norm - checkout was at 1030 I left early and the cleaning staff was ready to move in -

    Location, comfy bed, fair price through booking.com

    Stayed in September 2024

  • Reviewed: September 8, 2024

    9.0
    Wonderful
    • Leisure trip
    • Group
    • Deluxe Room
    • Stayed 1 night

    Good room. OK bed. Pleasant and helpful staff. Centrally located in Skagway. Restaurants nearby.

    Stayed in August 2024

  • Reviewed: September 8, 2024

    7.0
    Nice location for a short stay in Skagway
    • Leisure trip
    • Travelers with friends
    • Deluxe Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Walls are very thin, you can hear people talking in the hallway No wifi in room No fridge in room

    Very central location, welcoming atmosphere, room with coffee maker & coffee

    Stayed in September 2024

  • Reviewed: September 7, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 1 night
    • Submitted from a mobile device

    No internet in room. No fridge or microwave

    Stayed in September 2024

  • Reviewed: September 7, 2024

    9.0
    Apart from no wifi good accommodation s
    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 1 night
    • Submitted from a mobile device

    No wifi in rooms I enjoy my podcast and YouTube’s at night Unable to even connect by phone with friends in other room

    Comfortable beds

    Stayed in September 2024

  • Reviewed: September 4, 2024

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Deluxe Room
    • Stayed 1 night
    • Submitted from a mobile device

    Expensive.

    Comfortable bed, private bathroom with tub.

    Stayed in August 2024

  • Reviewed: August 21, 2024

    8.0
    Very Nice Place to Stay at in Skagway. Now Owned by Holland-America Line.
    • Leisure trip
    • Group
    • Deluxe Room
    • Stayed 1 night

    The service at breakfast (Extra $$) was quite slow, even though the restaurant wasn't busy. Took a long time to even get a coffee. Server seemed preoccupied with other things. The cost of said breakfast was a bit high, in my opinion. No air conditioning in our room. Was quite warm on arrival. AC is an asset these days, or at least open a window for your guests prior to their arrival.

    Nice inn that has just changed names/ownership to the Holland-America Skagway Inn. Great location, just two blocks from the White Pass & Yukon Route train depot. Also, close to everything downtown. Beds very comfortable. Shower/bathroom very good and clean. Nice restaurant/bar on site. Breakfast was plentiful and very good. Room rate not bad considering this is a tourist destination.

    Stayed in August 2024

  • Reviewed: August 21, 2024

    8.0
    Great Inn now owned by Holland-America Line.
    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 1 night

    Restaurant service at breakfast quite slow. Almost like they weren't ready for guests. Room was quite warm on arrival. No air conditioning.

    Great Location. Very nice, clean shower/bathroom. Beds very comfortable. Good restaurant/bar on site. Very nice staff. Very good breakfast buffet for extra $$.

    Stayed in August 2024

Showing 1 - 25

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