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  5. Reviews of Willow Springs Motel

Reviews of Willow Springs Motel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

5 B Street, Cheney, WA 99004, United States

#2 of 2 hotels in Cheney

Guests' Choice

Review Score

Based on 69 hotel reviews

4.7

Score breakdown

  • Cleanliness

    5.6

  • Comfort

    6.0

  • Location

    5.7

  • Facilities

    4.8

  • Staff

    6.9

  • Value for money

    5.6

  • Free Wifi

    7.5

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: February 16, 2025

    4.0
    Just okay the owners/managers could definitely do need to do some upgrades to make the rooms not so
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    Accommodations were dated and run down. Bathroom towels and bathmat were grungy grey color. The bottom of the bathtub had non slip strips missing and the ones that were still there were very dirty! Wallpaper was missing in spots . There was no alarm clock in the room. Definitely could use some updates and clean new towels!

    Stayed in February 2025

  • Reviewed: October 18, 2024

    5.0
    I went in and showered, slept and left.
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    The constant train sounds The smell of curry in the office when I checked in was overwhelming The person who took my credit card charged an extra amount of $40.00 and kept pointing to the handwritten sign that claims they do that. It was refundable on check out after the room was checked As an older person I had one heck of a time getting the shower on…maybe a little lubrication on the handle would have helped. The sink drain was open. Not good in case I washed my hands and a ring slipped off.

    Nothing in particular

    Stayed in October 2024

  • Reviewed: August 8, 2024

    4.0
    ok but would not stay there again
    • Leisure trip
    • Solo traveler
    • Standard Queen Room
    • Stayed 1 night

    older motel run down on the outside train tracks right behind

    No breakfast

    Stayed in August 2024

  • Reviewed: July 21, 2024

    5.0
    Good
    • Business trip
    • Solo traveler
    • Standard Queen Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Clean and nice

    Stayed in July 2024

  • Reviewed: June 3, 2024

    5.0
    Not as bad as the first impression.
    • Leisure trip
    • Family with young children
    • Standard Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    Door was obviously repaired poorly, didn't close well. Right next to the busy railroad. In the end, I slept well and got a shower, so I call it a success.

    It is inexpensive.

    Stayed in May 2024

  • Reviewed: March 21, 2024

    4.0
    Good enough for 1 night
    • Solo traveler
    • Standard Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    Not real clean. Broken down cars in lot. Picture on bookings.com is not the picture of hotel. It is kind of ghetto

    Close proximity to town.

    Stayed in March 2024

  • Reviewed: February 20, 2024

    6.0
    Decent for the price I paid.
    • Leisure trip
    • Solo traveler
    • Standard Queen Room
    • Stayed 1 night

    The door to the room had a gap that allowed outside air and noise in. The heating was challenging! It was snowy and cold outside and because of the heating complications, had a bit of a struggle in the first several hours to get warmed up to a comfortable 60 degrees. Around six hours later, it was warm enough to take the winter coat off and then rather hot! All things said, it was completely sufficient and the bed was comfortable.

    The staff was friendly, and eve allowed me to enter the room ahead of schedule. They were very thorough in obtaining my information. Super nice people.

    Stayed in February 2024

  • Reviewed: August 22, 2023

    5.0
    Basic accommodation, a little run down
    • Leisure trip
    • Solo traveler
    • Standard Queen Room
    • Stayed 1 night

    Toilet clogged on arrival. Bathroom fan noisy and ineffective.

    Easy to find

    Stayed in August 2023

  • Reviewed: August 21, 2023

    5.0
    Sketchy, flophouse feel to the place.
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    We were there during some fires in the neighboring city of Medical Lake. That town is very close and had to be evacuated and this town-Cheney-was under a "Be ready to leave at a moments notice" alert level. This hotel had a very sketchy look to by the looks of the guests and some guests sitting outside smoking (while surrounded by the all the forest fire smoke) said they were living here. From that comment and the look of the building and its location, it had a flop house look to it. Well we survived the place and the fires, left early and probably would select another location if staying west of Spokane.

    It was tough to find affordable rates in a place that had two beds. This motel had both but........

    Stayed in August 2023

  • Reviewed: June 21, 2023

    5.0
    costly for a basic motel, dirty.
    • Leisure trip
    • Family with young children
    • Standard Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    it was expensive for what was offered, a basic motel that came up to over $140 with taxes. there was a mushroom growing on the carpet under the sink and staff was unfriendly, not greeting customers or smiling, and stepping away from the door to force customers to open it on their own.

    Stayed in June 2023

  • Reviewed: March 28, 2023

    5.0
    Fair
    • Business trip
    • Solo traveler
    • Standard Queen Room
    • Stayed 1 night

    Right next to the train tracks, can be loud as there was a train almost every hour late into the night.

    Central and close location to town and EWU. Good value, was clean and very low nightly rates.

    Stayed in March 2023

  • Reviewed: January 2, 2023

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • Standard Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    The 3rd floor and it smelt old

    The rm was clean

    Stayed in January 2023

  • Reviewed: October 17, 2022

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 2 nights
    • Submitted from a mobile device

    It’s a very old motel and could use some major upgrades. But it also was about what I expected for the price.

    The staff was great. Friendly and accommodating! The location was perfect for us-very walkable!

    Stayed in October 2022

  • Reviewed: July 20, 2025

    1.0
    Loud, smelly, toilet didn’t wanna flush waste of money.
    • Couple
    • Standard Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    I think we were the only ones there just for the night it was like a crack house for people to live there.We came back to the motel after a wedding had to walk around people fighting and screaming at each other.When the “lady” said she was going to break everything around her we ended up just leaving. The front desk guy didn’t care. What a waste of 115 dollars.

    Stayed in July 2025

  • Reviewed: November 20, 2024

    1.0
    Horrible stay
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Seems like a low budget apartment or long term rentals, Main lock on door inop, toilet ran all night. Not to mention train traffic was horrible all night long.

    Nothing

    Stayed in November 2024

  • Reviewed: October 21, 2024

    2.0
    I will never stay there again.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    The bathroom could’ve been cleaner. Fresh coat of paint They could have dusted The bathroom door had to fist holes in dented

    No breakfast served and it was right next to the train tracks and people came and went 11:30 pm cars in and out of the parking lot and at 4 o’clock in the morning coming and going

    Stayed in October 2024

  • Reviewed: September 30, 2024

    1.0
    Very Poor
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Old, rundown, disgusting, overpriced

    Nothing

    Stayed in September 2024

  • Reviewed: August 15, 2024

    9.0
    Route 66 fan? This little motel was once a queen.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Super clean sheets and comfortable beds. Conveniently located to Eastern Washington State University. Cheney is a small country town with the grain Mill and train tracks nearby. It felt quaint, I felt very safe even though it wasn't my usual place to stay. In the 1950s and '60s this was probably a great motel for a road stop. It's very old and has some local retirees living there. I felt welcome, there was plenty of parking and the sound of the trains passing added to the country experience. The value was worth it especially compared to the Holiday inn up the road which wanted $520 for two nights. We'll stay there again when our kids starts college at EWU. Hamburger joint and a Mexican food joint are literally steps away. Pet friendly with a small deposit. If you were a kid and did the trip on route 66 with your parents this will bring back memories.

    Stayed in August 2024

  • Reviewed: June 27, 2024

    1.0
    Very Poor
    • Leisure trip
    • Family with young children
    • Standard Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    Staff was challenging and had to be prompted to accommodate obtaining a bathtub plug. Room was not clean. And I am still waiting for a $40 deposit that was supposed to have been returned to my credit card. Should I not receive that refund in the next 24 hours I will be disputing the whole charge with my credit card company.

    Nothing

    Stayed in June 2024

  • Reviewed: June 26, 2024

    7.0
    Perfect for my needs and a good value.
    • Leisure trip
    • Solo traveler
    • Standard Queen Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Train is right behind motel. Can hear neighbors if they are not being courteous.

    In town. Walk to good. Clean bathroom and tidy comfortable bed. Nice host.

    Stayed in June 2024

  • Reviewed: April 30, 2024

    1.0
    After midnight, the train pass every half hour
    • Business trip
    • Family with young children
    • Standard Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    The train passed

    Nothing

    Stayed in April 2024

  • Reviewed: March 30, 2024

    1.0
    Would not recommend
    • Leisure trip
    • Solo traveler
    • Standard Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing good to say about this hotel. It was run down, the clerk was disheveled and unhelpful. It was overpriced. I declined to stay even though the room was prepaid. I have requested a refund.

    Nothing

    Stayed in March 2024

  • Reviewed: March 24, 2024

    3.0
    Poor
    • Leisure trip
    • Solo traveler
    • Standard Queen Room
    • Stayed 1 night

    Non-smoking room smelled like old cigarette smoke. The door frame had signs of someone trying to or successfully breaking into the room at some point. The door easily opened when the bottom lock was locked. It stayed closed with the top lock but was flimsy.

    Stayed in March 2024

  • Reviewed: January 7, 2024

    7.0
    Good thanks
    • Leisure trip
    • Solo traveler
    • Standard Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    The shower was not very hot

    I did know you had a breakfast

    Stayed in January 2024

Showing 1 - 25

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