Location was dicey. Staff should inform guests which routes to avoid!

Great hotel and vibe. Lovely suite

Stayed in March 2024

I was on the top floor and there was some kind of fan noise. Worse, the air conditioner was extremely noisy

Very large room, spacious desk area, good Wifi. Price was reasonable.

Stayed in April 2024

I wouldn't change anything!

Quality of the bed, bathroom and the many games offered downstairs!

Stayed in August 2023

Friendly, helpful front desk staff. Games room a big hit with kids. Central location. Good decor and vibe. Great hotel for family with teens.

Stayed in July 2023

Wonderful lobby area & great room size

Stayed in May 2023

very clean and very friendly staff

Stayed in April 2023

We arrived at the hotel after 8pm and the front desk said I didn't have a reservation. He declined to tell me what the computer said but he instead asked me for proof of reservation. Night front desk person could use some custom service training. I showed him my email with a confirmation number and he said it would be a while but he'd solve it. I had emailed the property a couple weeks earlier informing them we were staying for our anniversary and we're told "Thank you for choosing to celebrate with us. We will notate your request on your reservation." Which the front desk person knew nothing about. On top of that we charged an additional $35 day fee for services we did not and had no intention of using. I was excited for but left underwhelmed with our stay. On the bright side the room was clean and comfortable.

Stayed in February 2023

There is no breakfast option in the morning. The price of some services is quite high.

Very nice hotel with exceptional location, perfect for attending exhibitions at Moscone center. Room comfortable and clean.

Stayed in February 2023

View was of an alleyway with homeless people shooting up so... that wasn't so great but obviously not their fault. SF in general is not a safe city so that's not unique to this hotel. Not a fan of extra "amenity fees" for services/products that you have to actively ask for, but that's common with many hotels.

Room was nice and spacious. Great desk space. Staff was wonderful, accommodating, and welcoming. They were responsive and helpful too. We got 2 adjoining rooms so that was great too!

Stayed in December 2022

Small beds

Game room and excellent service

Stayed in November 2022

Parking is very difficult if you have your own rental car, so you are basically forced to get Valet if you want to have an easier time, but unfortunately you can only take it until 11 pm which limited us somewhat.

I really enjoyed the atmosphere of this hotel. It is very modern and has plentiful amenities. I enjoyed the breakfast every morning even if it was not much, it was enough to get our day started. Staff was very helpful too.

Stayed in November 2022

missing items from the Nintendo switch and can only be used for one person so waste of time having it if you want to play 2 player. staff didn’t always understand what we were asking for/ requesting so was frustrating when your trying to help them improve

friendly and really helpful desk staff loved all the games facilities great location to the city

Stayed in October 2022

Depressing view of alley and homeless people. Room was not ventilated and felt claustrophobic. It was too warm. No game room as advertised. Cars were delivered in 15 minutes as suggested. Not real warmth. Staff seemed annoyed generally.

It was clean.

Stayed in October 2022

No restaurant on site.

Great location downtown. The room was a nice size and fairly quiet.

Stayed in July 2022

We got upgrade for only 25$ We got e-scooters to tour the city, very nice

Stayed in August 2022

felt a bit dated, location felt rough/dodgy, very expensive parking though appreciate this is the ‘going rate’ in the city.

good gym, friendly staff, big room

Stayed in September 2022

Nothing

Games room, lovely bar staff and reception v helpful with organising the hotel bikes

Stayed in August 2022

bathrooms weren’t clean

nice lobby, nice restaurant, in a rougher part of town.

Stayed in August 2022

Sometimes Alexa didn't do what we asked. That needs a little tweaking. And there was no full-length mirror in the room which is important for me and my daughter. we had to go to the hallway to see ourselves.

Nice big windows. Location was good in term of proximity to shopping and cable cars. Bed was comfortable.

Stayed in July 2022

Due mostly to COVID they didn't have much to offer for breakfast but there are a number of places nearby to grab a bite to eat.

The hotel is located near many attractions and right on the BART line which is great for getting around town and to SFO airport! The rooms were comfortable with soft beds. I especially liked the walk-in shower! Staff was warm and friendly and always willing to help. Great stay!

Stayed in June 2022

Stains on the bed sheet

Comfy beds, nice decoration

Stayed in May 2022

Bathroom is a bit small.

Really comfortable bed.

Stayed in June 2022

extra charge for early check in from long haul international flight

decor, location, friendly staff, games

Stayed in May 2022

Prices were a little high for weekend we went, I think there was a special event going on that we didn't know about.

Great decor, security and staff was very friendly. Needed a place close to SF Theater district that we felt safe and valet parking. ZETTA met all our needs!

Stayed in May 2022