Tuan Chau Marina, Ha Long Bay, Ha Long, Vietnam
#19 of 319 hotels in Ha Long
Guests' ChoiceBased on 303 hotel reviews
9.2Cleanliness
9.5
Comfort
9.6
Location
9.6
Facilities
9.4
Staff
9.8
Value for money
8.6
Free Wifi
3.8
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: June 21, 2024
Enda
IrelandIt is a long bus ride to and from the boat . Not informed of this when booking . For this reason if booking again I would stay two nights on the boat. Bad research on my behalf
For some reason they offered us a up grade. 6 paying passengers with 10 staff. Service was absolutely 5 star . The staff , the room ( bathroom had full size bath and massive shower) , the top class food…..perfect
Stayed in April 2024
Reviewed: June 11, 2024
Anna
AustraliaThe Orchid Classic is elegant and luxurious, staff are incredible (special mention to James) who provided exceptional service throughout our stay. The food was beautiful and activities were well organised and fun. We only had 20 people on the cruise 2D1N so it quiet and relaxing. Fabulous and highly recommend.
Stayed in May 2024
Reviewed: June 10, 2024
Lisa
United States of AmericaThe cruise was perfection. Our room was spectacular with perfect views from almost every angle. There was more than ample space in the public areas and plenty of places to lounge comfortably.
Stayed in June 2024
Reviewed: June 10, 2024
Charles
United KingdomSuperb vessel and staff and of course the scenery is outstanding!
Stayed in June 2024
Reviewed: June 8, 2024
Michelle
NetherlandsBreakfast buffet was a bit limited, excursions a bit dull. The Kayak trip was nice but the water seems very poluted in this whole area. Cruises is quite expensive and the areas are overcrowded with cruises & tourists
Great looking cruise, not too crowded so everyone has enough space to chill. Staff was very friendly and helpfull. Rooms are beautiful & clean, views were gorgeous. Food was nice.
Stayed in May 2024
Reviewed: June 3, 2024
Tyrone
United KingdomOnly negative is we couldn’t stay longer.
Loved everything about this cruise. The staff the location, and the itinerary were great. We were made to feel very special by the staff who couldn’t do enough to make our stay memorable.
Stayed in May 2024
Reviewed: June 2, 2024
Caroline
United KingdomNot about the property but the Halong bay was looking messy with plastic bottles and tins in the water. Also oil spillage from tankers were spoiling the appeal of swimming in the waters
Very relaxed and staff were fabulous, making you feel very special instantly you arrived.
Stayed in May 2024
Reviewed: May 29, 2024
Judy
AustraliaStaff are great, remembers our drinks. Smiley was very helpful and attentive.
Stayed in May 2024
Reviewed: May 18, 2024
Lyn
AustraliaCouldn’t fault anything
Extremely friendly and help full staff, fantastic clean facilities and great value for Money
Stayed in May 2024
Reviewed: May 11, 2024
Michael
United KingdomNothing
The boat is more like a small and friendly 5 star hotel than a boat, with all 5* amenities, plus incredible scenery passing your balcony for the entire trip. The room was very large more like a suite with a nice big bed and a lovely big bath, and walk in shower. The food at all meals was of the highest quality and delivered in a most ingenious ways its quite an art form. The best thing about the trip apart from Haling Bay which is incredible, are the staff everyone is attentive, efficient, charming and available to assist in anything you need. I would recommend this cruise to my friends and family it was fabulous.
Stayed in May 2024
Reviewed: May 9, 2024
Millie
United KingdomNothing, it was amazing.
The boat was absolutely stunning, our room was incredible and the restaurants and decks were amazing. Loved the hot tub. Staff went above and beyond, Peter was particularly great! Food selection was great and absolutely delicious.
Stayed in May 2024
Reviewed: May 8, 2024
Utsav
IndiaWish our stay could have been longer and could have gotten more discounts.
The room was amazing. Loved the gesture that they did for our honeymoon. Also the staff was extremely courteous.
Stayed in May 2024
Reviewed: May 2, 2024
Hugo
PhilippinesThe excursions are not so interesting, too many tourists and not that exciting. Halong bay is full of garbage and even some oil spill. Companies should join hands to TAKE CARE OF THE ENVIRONMENT to make their business sustainable. It's a shame.
We were upgraded to the more exclusive ORCHID PREMIUM. Food is well presented, plenty of choices. Staff all SUPERB service. Rooms spacious and well decorated. Happy hour great. Staff attentive and tried their best to make our stay a great experience. We were pampered for our double wedding anniversaries and my husband's 70th birthday Indeed a place to celebrate a special occasion to remember.
Stayed in April 2024
Reviewed: May 2, 2024
Yoelkalovski
IsraelWonderful cruise, with very nice stuff on the boat, specially Alex and Lili were very kind and helpful. Clean and luxurious rooms and very good food!
Stayed in May 2024
Reviewed: April 30, 2024
Jan
AustraliaNothing
Beautiful scenery. Well organised. Great staff and amenities.
Stayed in April 2024
Reviewed: April 27, 2024
Amanda
AustraliaAn excellent cruise which is very well run by Orchid. Orchid were easy to deal with. Only 14 cabins on the boat. The food was amazing.
Stayed in April 2024
Reviewed: April 16, 2024
David
AustraliaNothing
Luxury vessel in an amazing location. Room was luxurious with amazing views.
Stayed in March 2024
Reviewed: March 25, 2024
Wendie
AustraliaThe staff on the cruise were so attentive. The room was amazing. The food was excellent. In fact there was so much food we couldn't eat any more.
Stayed in March 2024
Reviewed: March 21, 2024
Simon
United KingdomIdeally, for us, all of the three day passengers would be on the same boat Rather than swapping off some passengers halfway through. But it did not affect iour enjoyment in any way.
This was an amazing cruise that lived up to all our expectations. We loved touring the Bay. The service was first class (especially from Sky). Jerry made sure everything ran smoothly. The room was amazing and the quality of food very high.
Stayed in March 2024
Reviewed: March 17, 2024
Harkirat
United KingdomThe drinks prices are sky high compared with rest of our trip. example 175,000 vnd for a mocktail. Happy hour helps!
Very clean, professional and amazing service
Stayed in March 2024
Reviewed: March 12, 2024
Stacey
United Kingdombeautiful room with a view!! Fantastic staff.
Stayed in March 2024
Reviewed: February 27, 2024
Elizabeth
United KingdomIt was a lovely boat with excellent cabins. The staff were wonderful especially Ms Trang and Daniel
Stayed in February 2024
Reviewed: February 27, 2024
Andris
United KingdomOur stay was to short (I wish we could stay there for a week)
In short for those who are looking for a secret escape and not sure if it’s worth your while, this is the one Staff 10/10 Food 10/10 Location 10/10 Activities 10/10 If you are going to try squid fishing allow extra 30min (for fishing) if in doubt, it’s so worth it ! For £240 pp on 2D1N everything was included, minus the extra drinks at the bar
Stayed in February 2024
Reviewed: February 24, 2024
Gary
CanadaAll the garbage in the water. The kayaks that let the water in as it doesn't seem clean. Disappointed that we couldn't get to the village & see more of Cat Ba Island. We were surprised at the high cost of the shuttle but wanted the convenience so paid it and then we're even more surprised to be stopping at a pearl jewellery store. We were shocked on the way back, in the rain, with bags to take, to be dropped off at the wrong hotel (which we clearly told the driver), to make our way in the busy traffic. Very inconvenient! Luckily, our hotel was to so very kind & helpful to us.
We loved the classic boat, all the crew & the natural beautiful of Ha Long Bay & Lan Ha Bay .
Stayed in February 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content