50 Canterbury Street 50, 7530 Cape Town, South Africa
#198 of 203 hotels in Cape Town
Guests' ChoiceBased on 147 hotel reviews
4.7Cleanliness
5.9
Comfort
5.9
Location
6.7
Facilities
5.4
Staff
6.4
Value for money
5.7
Free Wifi
6.9
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: June 9, 2024
Lameez
South AfricaNum 1, when we came there we were told there was a problem with the rooms. Num 2, there were cockroaches walking around, even on the beds. Num 3, the pool was extremely dirty. Num 4, the TV had LCD problems. Num 5, the main kitchen wasn't tidy at all. Num 6, wifi was slow. Num 7, blankets weren't up to standard. Num 8, staff wasn't very helpful. Num 9,the hygiene in that place is not what it's supposed to be. Last but not least, the photos on the internet is not at all the same as in person.
The only think I liked was the fact that the shower actually had hot water and that it was working.
Stayed in June 2024
Reviewed: April 23, 2024
Ruiters
South AfricaThe pool was dirty, the TV was not working, and the room was small
The quietness and peacefulness.
Stayed in March 2024
Reviewed: February 22, 2024
Shadley
South AfricaDirty pool and bad wifi service
Clean rooms and toilets and quietness
Stayed in February 2024
Reviewed: February 18, 2024
Aqeelah
South AfricaShower was just cold water
Set up and everything else was good
Stayed in February 2024
Reviewed: February 14, 2024
John
South AfricaStruggle with remote for tv and gate. Poor wifi speed and rooms smaller than shown in pictures.
The staff only
Stayed in February 2024
Reviewed: February 9, 2024
Beverley
South AfricaThe fridge is too small to keep everyone's stuff in there because it's a shared kitchen. Someone switched the fridge off on the plugs and everything unfroze in freezer. There was also cockroaches in our room and our basin tap only had hotwater coming out. The pool was a big no go. They showed us nice pics of the pool online but it was dirty and not nice around the pool area. The wifi also went off alot.
We slept nice on the beds
Stayed in February 2024
Reviewed: February 3, 2024
Luqmaan
South AfricaThe pool was not clean.there was some cockroaches walking around.
The lady at the front desk was very helpful and nice. It was close to where we needed to be.
Stayed in January 2024
Reviewed: January 24, 2024
Paige
South AfricaNoisy. Roaches
Lovely room. Well appointed
Stayed in January 2024
Reviewed: January 2, 2024
Marchall
South AfricaNoise and limited TV range and bad wifi
Rooms where very nice and clean
Stayed in January 2024
Reviewed: January 1, 2024
Brunice
South Africathe room had cockroaches, we had to share one kitchen, the bathroom never had a mat, the bathroom doors in the room couldn't close, the toilet had a terrible smell and the pipes were not in good condition and couldnt flush. The pool was dirty. Our room was never cleaned for 5 days. The beds was hard and pillows had dirt stains. There was only one staff for all rooms but she tried her best. The owner communicated rudely before we arrived at the place.
The room had a TV with Netflix and internet access.
Stayed in January 2024
Reviewed: December 13, 2023
Semetsa
BotswanaThe bed uncomfortable
The staff
Stayed in December 2023
Reviewed: September 14, 2023
Mtuku
South AfricaI didn't like the second day in the facility because there was another lady who didn't care about us. She didn't changed the linen and the room.was dirty she didn't sweep and mop it.
The facility was good and the lady there in the first day welcomed us with a very good smile. She check on us in the morning
Stayed in September 2023
Reviewed: March 8, 2023
Du
South AfricaNoise no electricity. Poor internet
Staff
Stayed in December 2022
Reviewed: March 6, 2023
Nellie
South Africathe room I slept in.
Breakfast was good.
Stayed in February 2023
Reviewed: October 31, 2022
Rethabile
South AfricaShower blocked out on the floor
Tap water problem broken
Stayed in October 2022
Reviewed: September 26, 2022
Colile
South AfricaNo enough plates and bowls,no glasses
Rooms
Stayed in September 2022
Reviewed: September 20, 2022
Coulsen
South Africathe fact that the pool was dirty through out our stay and we only had one towel, also a heads up would have been nice to bring our own was towels, tupperware ect. the bed was not comfortable it was hard
i like that is was a quite
Stayed in September 2022
Reviewed: September 18, 2022
Khan
South AfricaThe location needs to ne sorted out cause it takes you to cape town.The bed was dirty ,the water was cold when I showered and the TV wasn't signed into netflix.
Stayed in September 2022
Reviewed: September 1, 2022
Oerson
South AfricaThey have free wifi they didn't provide us with the password there were a sugar pot but nothing in they need to change they bed sheet for every new guest
Very beautiful Room
Stayed in August 2022
Reviewed: August 21, 2022
Nasreen
South AfricaI booked a room with a bath but there were no rooms with a bath. No having access to the property and having to waitiing long at times for someone to open.
Stayed in August 2022
Reviewed: August 18, 2022
Rosemary
South AfricaNo hot water in the shower and no warning to bring your own coffee or tea. No mat on the bathroom floor either.
Clean and practical for overnight use.
Stayed in August 2022
Reviewed: July 22, 2022
Lizel
South AfricaThis venue is new on booking so i understand some improvements need to be made..The room need a personal bar fridge, kettle, cups and glasses. Guests should hav been informed of previously arranged party that will take place at venue. We had no sleep whole night because of noisy guests..
The room was neat, tidy and comfortable. Staff is friendly.
Stayed in July 2022
Reviewed: May 20, 2024
Gana
South AfricaThey didn't serve the breakfast while it was included in the booking and their swimming pool is very dirty
What I like it was so clean inside and the house care giver was so nice
Stayed in May 2024
Reviewed: May 2, 2024
Chauke
South Africaalready water was hot.
it felt like i am intruding peoples privacy. landlord told me i checked in late so it's a favor to be accommodated yet they tok my payment at around 11pm. i was stranded looking for a place to sleep, only to be told its a favor. place also looks cheap and dirty.
Stayed in February 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content